Withdrawal completed successfully. Thank you for the great support.
I faced considerable difficulties with the platform, feeling stuck after weeks of unhelpful assistance. The TRAZEVAULT.org team intervened, engaged attentively, and carefully evaluated my circumstances. Their swift actions and regular updates played a crucial role in addressing the problem effectively, guaranteeing a seamless experience. A framework for customer-focused tech assistance
Date of experience: 26 February, 2026
Date of experience: 26 February, 2026
ID requirement.
It requires ID. If you encountered something similar at other sites, expect this too.
Verified
DON'T WASTE YOUR TIME
AFTER REQUESTING 2 PHOTOS OF MY ID, THE DEAR FRIENDS OF INSTANT GAMING DECIDED TO CANCEL MY ORDER "DUE TO FRAUD". I HAVE NO PROBLEM WITH THAT BECAUSE I KNOW THAT IT IS A MISTAKE, THE PROBLEM IS THAT YOU REQUEST SEVERAL PHOTOS TO LATER DETERMINE YOUR VERDICT, WHAT DO THEY DO WITH THE PHOTOS THAT I ALREADY SENT THEM BEFORE THEY ERRONEOUSLY MARKED ME AS "FRAUD RISK" THE SUPPORT DOES NOT COLLABORATE EITHER, IT IS GARBAGE TO HAVE TO DEAL WITH PEOPLE LIKE THAT
Reply from Instant Gaming
2025.05.04
Dear customer,
Thank you for your review.
We apologize for any inconvenience caused. However, please keep in mind that we run legal these security checks if deemed necessary and with the good intention of protecting our users and ourselves. Please also note that we may need to cancel a purchase if it implies taking any possible risks. Nevertheless, we are sorry if our security system may caused some inconveniences to you and your shopping experience with us.
We remain at your disposal through our support if you require further information.
Thank you for your understanding.
Kind regards.
Thank you for your review.
We apologize for any inconvenience caused. However, please keep in mind that we run legal these security checks if deemed necessary and with the good intention of protecting our users and ourselves. Please also note that we may need to cancel a purchase if it implies taking any possible risks. Nevertheless, we are sorry if our security system may caused some inconveniences to you and your shopping experience with us.
We remain at your disposal through our support if you require further information.
Thank you for your understanding.
Kind regards.
Seems like a scam page, beware of them
They told me:
"Our security system alerted us of a fraud risk within your transaction and therefore we deactivated your code"
On a visa card that has never had any issues.
Then when I wanted the working code, they told me:
Could you please provide us a photo of a valid ID card with the same name used on the payment card and with one of these 2 options:
- With the letters "IG" wrote next to the card (e.g. https://www.instant-gaming.com/themes/igv2/modules/history/images/ig-letters.png )
or
- With a screen showing our logo behind (e.g. https://www.instant-gaming.com/themes/igv2/modules/history/images/ig-screenshot.jpg )
Seems like a Identity theft page
Unterirdischer Kundenservice
Hab wegen der vielen guten Bewertungen eine 50€ PSN Karte bestellt und bin bitter enttäuscht worden.
Nachdem ich mich über Gmail angemeldet und 50€ per Klarna überwiesen habe kam die Nachricht, das die offene Zahlung geprüft werden und ich ein Foto von meinen Personalausweis machen soll.
Als ich nachgefragt hab ob dafür nicht Klarna zuständig ist und ich gestern erst eine PSN Karte bei einem anderen Anbieter bestellt hab wurde mir mitgeteilt das meine Bestellung storniert wird da ich mich nicht ausgewiesen hab.
Daraufhin hab ich angeboten mich auszuweisen und gesagt das ich nicht zufrieden bin als Betrüger hingestellt zu werden.
Es kam die Antwort das die Bestellung storniert ist und schöne Grüße. Noch nie im Leben so einen unterirdischen Kundenservice gesehen hoffe ich konnte jemandem die Erfahrung ersparen..
Date of experience: 01 February, 2025
Date of experience: 01 February, 2025