Verified Company
So dissatisfied with the service I was provided today. Firstly I arrived and stood at the reception area for 10 minutes. Not one staff member bothered to come over to me despite a number of them staring at me and walking past me. Eventually one did and got the manager to come over. I informed him that last time I was in I paid $200 and was very happy with the service provided.
I was informed that I would need to pay $249 this time as there were a few dead bugs on the front of the car…. Which would come off with a simple spray of a hose.
Arrived back to pick up the car, a staff member passed me my keys, not a thank you, nothing. Did not even tell me where my car was?? I had to walk half way up the street to find my car which was parked under a tree. Branches had fallen onto the front windscreen. $250 for that?? Really..
Last time I was shown the car by management prior to taking off.
The car seats had not been steamed as advertised. Seriously looks like something you’d get from taking a car through an automatic car wash for $20. The windows all had streak marks on them.
Very disappointed I have paid $250 for something I could have done myself for $20. I expect to be contacted by management with an explanation for this service provided.
Reply from Infinity Carwash and Cafe Moorabbin
Hi Michael
Thanks for your feedback and apologies for the inconvenience.
We did try to contact you earlier.
Kindly bring your car back at your earliest convenience for reclean.
Kind regards
Vinnie
Team Infinity
Thanks for your feedback and apologies for the inconvenience.
We did try to contact you earlier.
Kindly bring your car back at your earliest convenience for reclean.
Kind regards
Vinnie
Team Infinity
