Landscaper “Lorenzo” blew 70% of our neighbors leaves into our yard. He then threw several large branches onto our property. When I saw him do this from our kitchen window, I walked outside and asked him if that is normal procedure, he told me, “maybe you can hire my services. I’m just making it all flat.” Whatever that means.
Do not use these people if you have any respect for your neighbors.
I’ve used Imperial Landscaping for a few years now, and they’re fantastic. They are easily the most dependable provider in the Fredericksburg area.
The professional mowing crew is seriously consistent and meticulous—the edges are always sharp, and the lawn looks incredible every week.
What I appreciate most is their strong communication and reliability. They make lawn care effortless. If you want great service that boosts your curb appeal, this is the only company I recommend.
We’re so glad you had a great experience, Millie. We appreciate your trust in our team.
Nelson Kahle2025.12.05
AMAZING!!!
The Imperial Landscaping lawn mowing team anchored by Dylan maintains their exemplary work..... our yard has continued to look great and well-manicured. If I have a question or something to share with Dylan, he will courteously pause mowing and discuss my need with me. I WILL remain a Imperial Landscaping lawn mowing customer for Spring 2026!
The Imperial support team... Natalie in the office, Giovanni and Byron provide excellent customer service.
And, as I mentioned, their rates are competitive!
Hire Imperial Landscaping for Spring 2026 you'll be quite pleased.
Thank you so much for your kind words! We're thrilled to hear you had a fantastic experience with our leaf removal service. Giovanni, Byron, and Natalie will be delighted to hear your feedback. We truly appreciate your loyalty and support. Looking forward to serving you again in the future!
Robert Antozzi2025.12.05
Always on time, very thorough, yard looks best ever.
Thank you for the positive feedback! We're glad to hear that you're happy with our services and that your yard looks better than ever. We look forward to continuing to provide you with top-notch service.
Meredith Huffman2025.12.03
It is almost impossible to get an answer from the folks to schedule or reschedule services. Our leaf removal did not happen when schedule and when we tried to get someone to confirm the next appointment, I constantly get sent to voicemail. The message promises a call back within 24 hours and that either never comes or calls are returned at very odd hours (11pm at night).
The service is great and thorough when it does happen, and we’ve used y’all in the past for a few years now and pricing is fair, but the customer service is severely lacking when it comes to any issues that do pop up like a missed appointment.
We acknowledge the difficulty you experienced with the service timeline. Our team has since connected with you directly to confirm the updated details, and we are now working diligently to complete your service. We appreciate your patience as we finalize your stop.
Joanna2025.11.03
Very quick and professional on getting an estimate. The crew that did the job were timely, very knowledgeable and detailed with the job. Will use again.
Thanks for sharing your experience, Joanna. We’re glad we could help!
Allan Cooper2025.09.12
Our lawn has honestly never looked better. The mow crew is so incredibly professional, and the fall cleanup has made a huge difference. Highly recommend Imperial for all your lawn care needs.
We’re so thankful for your feedback, Allan. It helps us continue doing what we love.
Megan Mcclemens2025.09.12
Some of the worst customer service I have ever experienced. It takes days for people to get back if they ever do respond. Our mowing was never consistent, showed up days late. They just stopped doing our mosquito treatment and when I asked they said they would get back to me and never did. After they didn’t show up for service on Monday I called multiple times on a Friday and cancelled service with no apology. They showed up that following Monday and sent us an invoice. When I questioned the invoice they said someone would reach out, they never did. I called after the second invoice reminder and they said they would look into it. Once again no apologies for any inconvenience that they have caused. Extremely unprofessional
Thank you for your feedback. Our priority is to provide top-tier service, communications, and professionalism for all our clients, and we take all concerns seriously.
We believe in transparency and communicate to all our clients that their scheduled subscription day is a target weekly day, not an appointment, which is an industry-standard practice to accommodate for weather and logistical variables. We regret any frustration this may have caused.
Regarding your billing, our team carefully reviewed your account and, as a final gesture of goodwill, issued a credit to ensure your satisfaction. We had considered the matter resolved.
We stand by our reputation, which is consistently reflected in the feedback of our clients. We would be happy to discuss your concerns further directly. Please feel free to reach out to our office at your earliest convenience.
Jerome Wilburn2025.09.11
I highly recommend Imperial Landscaping! They are one of the best lawn care companies in the area, offering great service at a very fair price. Their team is professional, reliable, and always does an excellent job. I really appreciate how quickly and efficiently they get my yard done every two weeks it always looks neat and well-kept. If you’re looking for dependable lawn care with outstanding results, Imperial Landscaping is the way to go!
We’re glad you were pleased, Jerome! Your feedback means a lot to our team.
Jennifer Smith2025.08.11
Grass crew never shows up on scheduled day I have a locking gate so everyday I have to unlock my gate for them not to show up, no communication to customers for delays, no response when sending an email, when they do finally show up they do a crap job missing patches when cutting grass and weedeating. Save yourself frustration hire another company.
Tree crew was great!!
Thank you for your feedback. We are happy to hear that our tree crew’s work was to your satisfaction.
We understand the frustration that comes with a rainy spring season and the subsequent challenges with maintaining a rigid schedule on our routes. Our crews are highly trained to deliver thorough, quality service, and we strive for clear and timely communication with all our clients. We regret to hear that you feel this was not your experience.
We take all feedback seriously and would like to discuss this further. Please feel free to reach out to us at 540-227-4381 so we can better understand your concerns.
Vera Campbell2025.08.08
Imperial Landscaping Company is a very good company to hire for any and all lawn maintenance requirements. The are very professional, knowledgeable; equally important, they strive to satisfy the customer. I have utilized their services for several years and am completely satisfied with their performance. I would highly recommend to anyone needing lawn care of any type. Awesome experiences….
Vera, thank you for the fantastic rating! Your satisfaction is very important to us, and we’re thrilled to know we delivered.
Kathy Desselle2025.08.06
I had a huge tree that I wanted thinned out and, as you can see in the photo, Imperial Landscape completely butchered the tree. The photo speaks for itself. Not only that, but they were apparently unskilled at controlling the huge falling limbs because one hit another tree and snapped it completely in half. Also, I found that four of my cement paver steps were each cracked beyond repair, apparently by another huge limb. They never told or acknowledged to me the damage they had caused. I had to find that out on my own the following day. I suppose they were thinking I wouldn’t notice. They also did a sloppy job at cleaning up after themselves. I spent a good part of the next day cleaning up after their mess. I will say that their lawnmowing was satisfactory, although many times they would mow/weed-whack the front yard but totally ignore the back. Overall, I would give this company 4 stars, but I’m giving it 2 stars because of the damage they have caused, mainly because they butchered my once beautiful tree which, thanks to them, is now a terrible eye sore. If you have any large trees that need trimming, I would definitely avoid using Imperial Landscaping.
Thank you for your feedback. We are sorry to hear about your disappointment with the tree service provided last fall. Our priority is always to ensure our clients are completely satisfied with our work.
When we learned of your concerns last year, we immediately took steps to address them and provided a complimentary service to make things right. It's unfortunate that this matter was not fully resolved to your satisfaction.
We appreciate the years of business we shared with you and wish you all the best.
Talcha J2025.07.18
The crew did an amazing job on my lawn and I can’t stop looking at it! ;) I think I just joined the best lawn competition on my street! 😬
We’re grateful for your support, Talcha. It's always a pleasure working with customers like you.
Donna Hunt2025.06.06
Imperial Landscaping is absolutely fantastic
to work with. Everyone is kind and professional. I am very proud of my lawn. Give them a try, you won’t be disappointed!
Thank you for your kind words! We are thrilled to hear that you are happy with our service and your lawn. It was a pleasure working with you, and we look forward to continuing to exceed your expectations in the future.
Jiyeon Nam2025.05.31
I strongly advise against using this lawn care company. They bombard you with daily emails until you sign their contract, creating intense pressure. If you don’t opt for autopay, they demand immediate payment after service and send threatening emails if you don’t comply. Their relentless email tactics are infuriating, their prices aren’t even competitive, and though I’m stuck in their contract for now, I would never use them again. Avoid at all costs!
We're sorry to hear you're feeling frustrated with your experience, Jiyeon. We always aim for clear communication and excellent service for all our clients. We certainly don't send daily emails, and our standard practice for non-autopay clients is a weekly statement to ensure timely payments and uninterrupted service, as agreed upon. Our goal is to provide transparent billing and flexible options, and we're committed to ensuring our clients are never 'stuck.'
We'd really like to understand your specific concerns better and clarify any misunderstandings. Please give us a call at the office when you have a moment, and we'd be happy to discuss your account directly.
Jim Corrigan2025.05.12
Great service! Prompt delivery. Couldn't be happier with our trees.
Thanks for your continued confidence in us, Jim. We look forward to being your go-to team for years to come.
MJ Stone2025.05.08
We had planted a large number of ornamentals in our front flower beds, but with the busyness of life, it had gotten overgrown with weeds. So last October, I hired Imperial Landscaping to perform three tasks: to pull the weeds to help encourage the ornamentals, to prune the dead limbs off a bush, and to lay down mulch around the plants to make it easier to weed in the future.
But instead of pulling out the weeds, the “landscapers” just mowed down everything in the flower beds, including the ornamentals and flowers that were currently in bloom, save the one bush we had asked them to aggressively prune, which they left covered in dead branches. Most heartbreaking was them cutting down a photinia that we’d been nurturing for several years.
They then mulched on top of the carnage, but didn’t even provide all the mulch - they found a bag of ours and dumped that out onto a corner of the flower bed, even though it didn’t match.
What had been an overgrown but fully planted flower bed with liriope edging was left looking like bare new construction, save the one scraggly bush that wasn’t properly pruned.
When I complained to the owner, he said “you wanted it cleaned up - we cleaned it up.” When I complained that the weeds had been cut instead of pulled, so they’d just come back worse, he quipped, “that’s what keeps me in business.” Eventually, they agreed to not charge for the “work” that had been done.
Now, it’s the following spring. Because they were cut instead of pulled, the weeds are back even worse than last year, and while some of the ornamentals have come back, some haven’t, including our photinia.
I was incredibly displeased with the work done by Imperial, but even more so with responses I received from the rep who I later learned was the owner, to the point that I felt the need to warn others.
We're truly disappointed to read your detailed feedback, MJ, and concerned that your expectations weren't met for this service last October 2024. At Imperial, we pride ourselves on our expertise in ornamental care, precise pruning, and meticulous weeding techniques, tailored to enhance and preserve the distinct beauty of each landscape. Our teams are trained to carefully identify and protect existing plantings while effectively managing weeds, and we always use our own high-quality, matching materials for mulch.
We are committed to open and respectful communication with all our clients. We certainly never intend for our services to result in frustration, and our management team is always dedicated to addressing concerns professionally. As a gesture of goodwill, we did issue a full refund last October for this service, aiming to ensure your satisfaction.
Imperial has built a long-standing reputation for professionalism, attention to detail, and a deep understanding of landscape design across residential, HOA, and commercial properties. We stand by our commitment to delivering the highest quality work and service that upholds the integrity of our clients' unique landscapes.
Josh DeBrow2025.04.29
Another fantastic job by Imperial landscaping. This is the third time I have used them for sod installation. They completed the job the correct way and installed fresh sod from that morning. They are a fantastic company and will continue to use. They have the best prices around.
Thanks so much, Kisa! We're thrilled to hear you're always happy with our work and find our team polite and professional. Giovanni will be especially pleased to hear your kind words! We truly value your business and are delighted to have you as a customer for life. We appreciate you taking the time to share your experience!
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