Verified Company
Verified
No customer service phone support
I had problems placing an order - I couldn't change the shade of the Try Before you buy foundation. No customer support available. I had to send an email and will wait at least 24-48 hours for a response and by then I will lose the discounted offer
Verified
Disappointed
Ordered this item did a 5 day trial out of the 14 day free trial. Makeup honestly not the greatest not what it was hyped up to be. Sent my products back canceled my auto replenish and still got charged $135 and no one to dispute this with! Really disappointed and still waiting for contact and a refund!
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Verified
Smooth Sitewide Experience
I have wanted to try Il Makiage's foundation for a while and decided to go for it. Il Makiage made shopping on their website so easy! From taking their skin shade quiz to checkout, I found my (hopefully) perfect match! And even if this shade isn't the one for me, I can exchange it through their online portal with no hassle or fees. That to me is such a relief. It was so easy to find exactly what I wanted, can't wait for my package to arrive!
Verified
Offered Me Free Shipping
I had left my cart on IL Makiage and didn't make a purchase. I checked my email later and found an email offer saying they added an offer to provide free shipping if I came back to purchase the product. I never received the free shipping once my CC was charged and I have had to write to the company twice about this. Very deceptive!
Verified
Last order from me
I ordered one item and the push for add one was on. I hit SKIP yet email shows I added a product. I love the products I've received so far but the sales method is too pushy. I'm sure I can find similar products without the pushy sales tactics and probably less pricey. Sad bc products are so good!
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Verified
Beyond happy
I recently placed an order for foundation and concealer and accidentally entered the incorrect address. I emailed the company and it was addressed within minutes of my notification. In addition, I received a couple apologies from the company for my error. They also sent me a $20 discount on my next order. While awaiting my order to come, I received an email stating that the delivery is delayed, so they gave me another $15 off of a product on my next order.
I received my product and I am more than happy with the quality of the foundation and concealer. I have been trying multiple brands to find a foundation that doesn't highlight my 50-year-old wrinkles.
If you're considering ordering from this company, just do it. Chances are you're going to be as happy as I am.
Verified
Initial Website Issues
When you first get onto the website its quite annoying to be greeted with "looks" first instead of places to find the products. I just want to go online and be able to more easily review the products but it feels like I'm going through so many photographs and what others are wearing, I just want to see the products.
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Verified
Not happy
I never subscribed for a free trial or that I wanted to continue buying your product. The color I did buy my one time order is not the correct color. You do not have a phone number to call just a long process of trying to return or to get a hold of anybody Not very good customer service.
Verified
Poor communication
It so hard to call and its automated call only
I was charged for 101$ for the free trials which i supposed to return because my face got irritated when i tried the il makiage
Before using the product my face is smooth when i tried this i got a little dark spot and seems becoming bigger
Not happy with this and more worst when il charged me right away and did not wait for my return
I am working and very busy at my work and trying to make my time to ship back the products font even wait until i send
I have contact number *******506
Or can you provide a number that i can call to solve this issue
Thank you for your understanding
Verified
Products/good Subscription not a fan
I like to buy the individual products without being obligated every three or four
Months for refills.
I personally do not use up enough of the products for that program.
As long as I can buy without a subscription, I will continue to buy from
Ll Makiage
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