HSR Home Service

HSR Home Service Reviews

Excellent rating
4.6
278 reviews Verified
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Reviews (277)
Selena
Selena
2024.03.26
Rafi and his team did a dryer vent cleaning service for us. Excellent customer service! Highly recommend.
Reply from HSR Home Service 2024.03.27
Dear Selena, thank you for your endorsement and recognizing Rafi's teamwork. We're thrilled to have provided excellent service. We look forward to serving you again.
Sandy
Sandy
2024.01.26
Very happy with our new gutters. Nice working with Diamond certified company that cares about doing quality work and customer satisfaction.
Reply from HSR Home Service 2024.03.23
Dear Sandy, We're delighted to know you're pleased with your new gutters. Customer satisfaction is our top priority. Thanks for your positive words!
Mary Langevin
Mary Langevin
2023.11.03
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Reply from HSR Home Service 2024.03.23
Dear Mary, Thank you for your feedback! We're glad you're satisfied with our service. Your support is much appreciated. Best regards.
Aileen Bandong
Aileen Bandong
2023.10.10
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Rafi and his team took awesome work on my dyer vent. Now my dyer works well and we can prevent fire. Highly recommended!!!
Reply from HSR Home Service 2024.03.23
Dear Aileen, we're delighted to hear that Rafi and his team did an excellent job on your dryer vent. Thanks for the high recommendation!
RAY MUSCAT
RAY MUSCAT
2023.08.08
Positive
Quality
Value
Reply from HSR Home Service 2023.10.11
Thank you very much Ray Greatly appreciated
Christopher J.
Christopher J.
2023.07.06
Verified
Very good work. We had previously had restoration work done in the crawl space of our house, which included cleanup from a leaking drain line as well as removal of mold. We wanted to have the air ducts cleaned and sanitized prior to starting our air conditioning after the restoration work was complete. They used a pet safe sanitizer in, however, we have a parrot, which can be very sensitive to any chemical. The supervisor was aware that birds have a small rapid respiratory system and recommended taking him out of the house until the work was complete. It was reassuring that he had this type of knowledge. Overall, great work they were very responsive to the situation we had at the time.
Reply from HSR Home Service 2024.03.23
Thank you, Christopher, for sharing your experience. We're happy to hear that our attentive service met your needs. Ensuring the safety of your whole family, parrots included, is our priority!
Richard Seaman
Richard Seaman
2023.06.07
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
The technician Mike cleaned the clothes dryer vent. Mike was very professional, thorough, quick, and friendly. I am completely satisfied with a job well done.
Reply from HSR Home Service 2024.03.23
Dear Richard, we're glad to hear your satisfaction with Mike's service. We appreciate your positive feedback and look forward to assisting you further!
Chris Pennello
Chris Pennello
2023.06.06
Positive
Professionalism
Punctuality
Quality
Responsiveness
Mike came by to clean out our gutters. He was polite and professional, and did great work. Rafi coordinated over the phone and was great too.
Reply from HSR Home Service 2024.03.23
Dear Chris, we're delighted to hear about your positive experience with Mike and Rafi. Their professionalism is something we're proud of. We appreciate your feedback!
konstantin sidorov
konstantin sidorov
2023.06.01
Positive
Professionalism
Punctuality
Responsiveness
Reply from HSR Home Service 2024.03.23
Dear Konstantin, thank you for taking the time to leave a review. We always strive to provide top quality service. Your feedback is greatly appreciated. Best regards.
Vickie G.
Vickie G.
2023.05.02
Verified
After postponing twice they never showed up to clean gutters but keep billing me for the service. Very frustrating. I have called, texted and emailed with no response.
Reply from HSR Home Service 2024.03.23
Dear Vickie, we deeply apologize for the inconvenience experienced. Your satisfaction is our priority. Please reach out to our customer service for immediate assistance with this issue.
Michelle LaHonta
Michelle LaHonta
2023.04.10
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Professional and fast! Very friendly staff
Reply from HSR Home Service 2024.03.23
Dear Michelle, We are delighted to hear you found our service professional and fast! Your kind words on our staff mean a lot!
Russell Ruiz
Russell Ruiz
2023.03.27
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Rafi was very professional, helpful and gave some good insight as to what could be the issue. Thanks again!
Reply from HSR Home Service 2023.10.11
Thank you Russel Greatly appreciate it
Paul M.
Paul M.
2023.03.13
Verified
I was hoping I could write a review after HSR came back to repair the poor work done on my roof and gutters. But it's been several months now and - even though their own inspector came out and confirmed the serious problem created by one of their gutter crews - NO ONE has actually called or stopped to by to discuss repairs. When I try to talk to anyone associated with the people who did the work locally, all I get is a distant, apparently corporate-level operator who PROMISES she'll pass along the information. But she doesn't. Or they ignore her. Summary: I paid $10,000 last June for gutters and roof work. I'm handicapped, so my inspection of the final work was done from a distance. Six months later, my gardener discovered a large, broken corner roof tile hidden behind a tree and he points to a completely open roof area where rain water can AND DOES get in. I call HSR. Eventually, an inspector arrives and he agrees that the HSR crew was careless and that a repair is the company's responsibility. Silence. Silence. SILENCE. Not a call. Not a visit. My gardener went up on a ladder and attached some plastic sheeting over the hole in the roof as a makeshift, stopgap during the recent atmospheric rivers. This is pretty pathetic business practice. If they ever fix it, I'll amend the review. Otherwise: buyer beware!!
Reply from HSR Home Service 2024.03.26
Dear Paul, we're sorry to hear about your experience. Please contact our customer service for a prompt resolution. We're here to help and committed to improving your experience.
Diane Joel
Diane Joel
2023.02.20
Positive
Professionalism
Punctuality
Responsiveness
Reply from HSR Home Service 2023.10.11
Thank you Diane
Magda Santos
Magda Santos
2023.02.04
Positive
Professionalism
The team gave me a call to confirm they were on the way to my place, arrived on time, did a through inspection and quoted the service. Very polite and professional. They did a wonderful job cleaning the dryer vent.
Reply from HSR Home Service 2023.10.11
Thank you very much Magda
John Olsson
John Olsson
2023.01.31
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Clean gutters
Reply from HSR Home Service 2023.10.11
Thank you John Let us know if we can be of any help in the future
Julie Quintero
Julie Quintero
2023.01.25
Gutter cleaning. The crew was great.
Reply from HSR Home Service 2023.10.11
Thank you Julie Let us know if we can be of any help in the future
Ben P
Ben P
2023.01.19
Positive
Professionalism
Very professional gutter cleaning service
Reply from HSR Home Service 2023.10.11
Thank you Ben
Colleen Morrison
Colleen Morrison
2023.01.16
Positive
Professionalism
Punctuality
Quality
Great job cleaning gutters
Reply from HSR Home Service 2023.10.11
Thank you Colleen
chief cates
chief cates
2023.01.11
There was no work done. This was an inspection done in the process of providing a cost estimate of installing leaf guards for my gutters. They did a thorough job but the price was too high.
Reply from HSR Home Service 2024.01.26
Sorry you felt that way We back it up with a good work and superior customer service