Hot Tub DIY - Hot Tub Parts Store Online

Hot Tub DIY - Hot Tub Parts Store Online Reviews

Excellent rating
4.9
1209 reviews Verified
%title%

%offer%

Reviews (1209)
Buyer Beware We purchased a pump for our hot tub from this company in September of 2022. We did not have a chance to install until October and unfortunately the pump was defective. Because we were outside of the return window of 30 days I emailed the company directly to let them know about our situation. They informed me that if I paid the shipping ($80) and sent the defective pump back to them, they would test it and either send a replacement pump or refund my money (including the cost to ship it to them). In good faith I did so. Once they received the defective pump they did offer to refund me the funds to my bank within 28 working days. Now that it has exceeded those 28 working days the company has completely stopped all communication with me, no replies to my emails and still no refund. The process has taken over 6 months and I feel like I’ve jumped through hoops just to end up being scammed. Not only did I spend nearly $400 between the defective part and shipping, but also the extra $80 to ship it back and now they have the part and I’m stuck with nothing. I really had faith in this company especially when they originally were extremely responsive to my emails in the beginning - but unfortunately I was just conned into spending more money so they could get their part back and leave me broke. Buyer Beware.
Advertisement
Roger Neale
Roger Neale
2022.06.20
Once again, great advice and swift service at superb prices. This is definitely THE place for hot tub parts. Two pumps, connectors, seals, pipe cement and an underwater light housing keeping my tub running. Much cheaper than paying someone else when you can do it yourself. Highly recommended
Martin Hindle
Martin Hindle
2022.05.30
My go to place has all the bits and bobs you need for your hot tubs and spas. Have made several orders all of them turn up when there supposed to. A small issue with a part that arrived damaged but after speaking with Claire a refund was issued immediately. if iv needed help iv rang them or emailed Claire who’s quick to help and nos her stuff to. Please keep up the good work guys
Terry Ashley
Terry Ashley
2022.05.28
Purchased a LX D1.O Pump delivered the next day. But it was damaged on one end, I emailed and sent a photo which you replied and ask to send back and get replaced which was very good. But by this time I had already put it on my hot tub and replaced the damaged end with one from my old pump which I replied and told you, and you just replied and said ok thanks. But I was hoping you would give me some sort of discount. Many thanks Terry
steve GIDLOW
steve GIDLOW
2022.05.27
Excellent customer service & knowledgeable Staff completed my order fuss free.👍
Advertisement
Barry Tuck
Barry Tuck
2022.05.24
Great people to deal who are knowledgeable and very professional I highly recommend Hottubsdiy for your hot tub accessories.
Eric Watson
Eric Watson
2022.05.10
great very helpful
mark taylor
mark taylor
2022.05.09
found HOT TUB DIY by accident - what a find, needed a few parts for my hot tub, all in stock - local dealer wanted £80 call out fee , decided to give it a go myself, ordered the parts, delivered within a couple of days, fitted and saved myself £80, will definitely be my go to website from now on - HIGHLY RECOMMEND
Eric Watson
Eric Watson
2022.04.30
great very helpful
Advertisement
Paul Swales
Paul Swales
2022.04.24
Good knowledge and great prices. Got my problem sorted after one email. Well done Hottubdiy.co.uk keep up the good work.
david pennells
david pennells
2022.04.16
Easy to use web site. Outstanding Service. Great product. Item arrived early. Highly recommend this company.
Lynda Allen
Lynda Allen
2022.04.02
Good service , only gave 4 stars because they sent the wrong filters , after a quick telephone call the correct ones arrived a day later .. would differently recommend …
Adam Levy
Adam Levy
2022.03.28
Brilliant service
Advertisement
Chris Banks
Chris Banks
2022.03.27
First time in using Hot Tub DIY and have to give credit for a great service. Claire contacted me back very promptly and advised me of the information required. Jon found me a motor and pump of equivalent specification but at a third of the price of the original specification which when ordered was received within 48 hours. All fitted and hot tub in full operation. Would highly recommend this company and it will certainly be my go to company for any future hot tub requirements.
Ian Blakemore
Ian Blakemore
2022.03.25
Great team good advice prompt service. Second order with Hot Tub DIY cant fault them. Thank you 👍
Andy Netts
Andy Netts
2022.03.09
Great service, website & kept up to date with delivery details. Can't fault price. Will definitely buy from Hot Tub DIY again.
James Palmer
James Palmer
2022.03.07
Hot Tub DIY were brilliant the knowledge and help they gave me were second to none. Claire was so helpful she was helping with so much information. Being new to the hot tub world I was in need of help Claire explained lots of things to me also if she didn’t know she would call back with the answer. Also Jon was most helpful to, they found the right PCB for me so now back up and running. I will being using them all the time so helpful and nothing to much trouble James
Advertisement
Rob speedplay
Rob speedplay
2022.02.18
Mark Halford
Mark Halford
2022.02.12
Great company and very easy to deal with
Tony Bessent
Tony Bessent
2022.02.01
Great service and quick delivery so supports my business and customers