Bring in what you're supposed to have! These people were very easy to work with. All the other people that gave bad reviews seemed to just not have what they require you to have. So for everyone crying and getting mad then you should have brought what was needed. Very simple
Thank you so much for this review! We really are not the monsters people make us out to be!
Michael sturghiss2025.10.09
I was incarcerated for 52 days. The people did not care about that. They did not try to work with me. Nothing they were very rude. The lady that answers the phone was very disrespectful. They tried to charge 300 bucks just to get your stuff out of your automobile. Very unlawful. And I give no kind of way to help you retrieve your automobile back. It's either you pay their fee, or else they actually more unlikely sell it.
How interesting!!! So you told us your name was Ian Huff! So here’s the problem… the car is not registered to you, you do have to pay to get property or your vehicle out of impound. Payment is due for services rendered. Also we did give you your medication because that had your name on the bottle and we will never hold that from anyone.
Anyone who sees this, do NOT have them tow your car. The front office ladies are extremely rude and they don’t charge what they actually say they charge. They never let me get my personal items from my vehicle, WHICH IS ILLEGAL!!
Genuinely a laughing stock of a business and should practice professionalism a little better! They are lucky they haven’t gone out of business for their malpractice and horrible customer service.
This would be an outright lie.
If we do not allow you to get belongings out of a car it’s because you have not proven you are the owner. And everything is itemized on the receipt.
Also, the ladies there only defend themselves against people who are rude to them first.
Jaime Nichole2025.04.16
The woman who I spoke to was extremely rude on the phone when I called asking about my father’s vehicle after he was in a car accident. I know customer service jobs are hard but a little compassion goes a long way
We are sorry, but we are not allowed to talk to anyone who is not the registered owner.
You also called us before the car was even in our yard. We cannot tell you the cost until the driver completes the call.
James Watson2025.03.22
Some things this company…and more importantly “the customers” should be aware of…if they have towed your vehicle they are required to provide you an itemized invoice. And if you’re the owner of a vehicle they’ve towed, you’re entitled to inspect the vehicle during regular business hours, WITHOUT PAYING TOW/STORAGE FEES, and collect your personal items from the vehicle.
IN Code § 24-14-5-1 (2024)
Sec. 1. (a) An itemized invoice of actual towing charges assessed by a towing company shall be made available to the owner of the motor vehicle or the owner's agent not later than one (1) business day after:
——————
IN Code § 24-14-9-2 (2024)
Sec. 2. A towing company or a storage facility shall not do any of the following:
(2) Refuse to permit:
(A) a properly identified person who owns or holds a lien on a motor vehicle; or
(B) a representative of the insurance company that insures the motor vehicle, if the vehicle is covered by an active policy of insurance;
to inspect the motor vehicle during regular office hours before all costs incurred against the motor vehicle are paid or the motor vehicle is released. An inspection fee may not be charged for an inspection that occurs during regular office hours.
Called to see how much it would be to get my grandpas car back and the lady who answered was very rude and said they couldnt speak to anyone who wasnt the registered owner - never heard of this before. You'd think the receptionist would have more customer service experience but clearly not based on all the other reviews.
Actually, she did her job. We cannot speak to anybody other than the registered owner of the vehicle so we do not give out information. We try to protect the privacy and information of the owner as much as possible. I’m sorry you felt that she was rude, and I will discuss this with the manager down there.
Jessica Broaddus2025.01.10
Edit… most definitely not a scam this place is the scam. They do everything they can to try and keep your car. When we 1st walked in the 2 ladies we’re laughing and talking to a tow truck driver about how it’s only been four days and they have someone’s total up to over $7000! They think it’s funny.
And they even comment back rude?! They say people leaving a review are scammers but as you can see so so many have said the same thing. Weeks, months even years apart so who is really the scammer?
Word of advice, DO NOT USE THIS BUSINESS! Started off rude to me on the phone when calling about my car.
Would not even let me get my house key out of the car until I paid. I was trying to pay them. They would not let me pay until I verified. It was my car over the phone. They told me I needed to bring in proof of insurance my drivers license, and my title Then when I get there, they tell me they need my registration and not my title. Told me a total over the phone. ($248) which I repeat it to make sure. Then charged me $287 said there was another fee added when I asked what for she said she just added it and I again said why and she replied it’s just added. We get there and they are rude from the start being snippy and hateful, soon as I walk in the door. They ask for registration which was in the glove box where you know, normal people keep them. Guy swears up and down it’s not there even though i know it is since I had just been to the BMV recently. They then ask us to log into my bmv to get a copy. As we’re logging in they are mocking us talking crap from the other side of the window. My sister sent the link which she made a mistake and it went to the wrong place on the site. Fine, cool just need to screenshot and send which takes two seconds. Nope, that’s not fast enough. They start talking crap again saying how she needed to hurry and then says “she’s just mad because she doesn’t want to play by the rules” my sister pipe up finally after the verbal abuse and ask them to give her a damn minute. Yea she shouldn’t have cussed but they were being unprofessional and unreasonable. They threaten to have us trespassed and threaten to not let me have my car after the fact. What they failed to realize is that I was on the phone with my boyfriend who had conferenced AAA in for the whole conversation. AAA was dumbfounded by the treatment and is letting them know when they pick my car up they will no longer work with them. How do you get a job with the public and treat people so poorly?
Edit your response. We just get tired of people getting mad at us when they don’t have what is needed to prove ownership… but hey that’s our fault for trying to ensure we are talking to the owner.
Oh goody. A second review for the same car. So which one of you is the owner? This is why nobody pays attention to some of our reviews because it’s the same review over and over which told me it’s a scam
Cheryl Kemp2025.01.09
Word of advice, DO NOT USE THIS BUSINESS! Started off rude to my sister on the phone when calling about her car. Told her a total over the phone. We get there and they are rude from the start being snippy and hateful. They ask for registration which was in the glove box where you know, normal people keep them. Guys swears up and down it’s not there even though she knows it is since she had just been to the BMV recently. They then ask us to log into my bmv to get a copy. As we’re logging in they are mocking us talking crap from the other side of the window. I sent the link which I made a mistake and it went to the wrong place on the site. Fine, cool just need to screenshot and send which takes two seconds. Nope, that’s not fast enough. They start talking crap again saying how I need to hurry and play by the rules. I pipe up finally after the verbal abuse and ask them to give me a damn minute. Yea I shouldn’t have cussed but they were being unprofessional and unreasonable. They threaten to have us trespassed and threaten to not let her have her car after the fact. What they failed to realize is my sister was on the phone with her husband who had conferenced AAA in for the whole conversation. AAA was dumbfounded by the treatment and is letting them know when they pick her car up they will no longer work with them. How do you get a job with the public and treat people so poorly? I’m a manager at an establishment and would lose my job if I even thought of treating anyone the way they treated us.
We just discussed this run with our management in Greenwood, and turns out you are the one that harassed us first. You had multiple people there for the same car and we need to only deal with the registered owner. The registration was not in the glove box other than expired registrations, which do not work. The next time you want to cuss somebody out, you probably will be trespassed by the police department. We did not harass you and we only defended ourselves by your actions. Next time play nice.
This is not a reputable establishment, in my experience. I wouldn't recommend anyone voluntarily use this service and I'm sorry if you're forced to deal with them due to the police dept calling them to the scene of your accident. My father was in a traffic accident and Greenwood Wrecker was called by the police dept. When we tried to get my dad's truck with the number they gave my dad at the scene of the accident. They said they didn't have his truck. Then, 3 days later, they said they found it, so apparently it had been misplaced??? Once it had been found, they said it would be $750 just to retrieve the contents of the vehicle. We still have not been given access to the truck to retrieve my dad's personal belongings.
Did we tow your vehicle? Tell us what is actually wrong so we can look into it.
Michael Sellers2024.08.12
The ladies that work here made my experience so positive. They helped make the best out of a bad ordeal. Special shoutout to Trisha and Amerelle. Great folks!
Not really sure what all these negative reviews are about, I just called and let them know that I’ll be in Friday to pick up my truck that was involved in an accident in Greenwood, the lady on the phone was incredibly kind and explained everything that I needed to bring with me - proof of registration, drivers license, declarations page from my insurance showing full coverage insurance & claim number - Will follow up if I have any problems Friday, but I’m not expecting it
Can you give us an invoice number so we can review?
PixieDancer2024.03.14
This is the place that told me they don't unlock cars after dark, so... if you get locked out of your car make sure it's during because after dark you're S.O.L.
Thank you for making us your first review. However this is also a total false accusation as we always tell people they must have license registration and insurance. However if it is a repossession, which most people don’t tell us till they are here, there is more documentation needed.
Azizjon Nurmukhamedov2024.03.05
worst towing ever. 0 communication. can't even get my personal belongings out of my truck. Lady on the phone is insane. she is totally out of her mind. Doesn't know how to talk to customers
You have to have license, registration and proof of insurance. If you cannot prove who you are and that you are the owner then no you cannot get anything out of a vehicle.
Verified Company
