H.I.S. Travel Reviews

I am currently in Japan on a bus tour under free & easy tour arranged by H.I.S. During briefing back in SG, I was told by H.I.S staff that the bus would bring me directly from Tokyo to my hotel at Takayama. But alas, the tour guide now says that the bus your does NOT head to my hotel. I need to get off at Kanazawa and take other buses to my hotel. I now have three luggages and an elder motherly to bring there. And I can't get hold of any staff right now as their office starts work at 10am (Japan time 11am) and the staff in charge of my travel is on leave. So whoever that is taking the same tour, please beware! If there is an option for negative 100 stars, you will get it from me. Update at 10:20am SG time: Despite opening hours at 10am, no one responded to my call, WhatsApp and email. Update at 10:45am SG time: Finally, one nice staff gotten back to clarify that "the other bus" is actually owned by the same company and that the operator has unilaterally changed our itinerary to one that requires a change of bus for us. I have added one star back but I don't think it warrant any further improvement. I think it is necessary to feedback to the local operator that if there is a bus change request, it is best to inform us beforehand due to the difficulty in communicating with local tour guide in English and difficulty in reaching the travel agency outside operating hours, so as to avoid unnecessary anxiety.

Coordinator was completely useless. Inexperienced, unprofessional, insufficient and unhelpful. A nightmare and disaster. It is worse than you can imagine.

Dear Mr Teo, My family and I would like to thank you for your help and clear instructions with regards to helping us book our tickets for Japan ( Tokyo>Kyoto>Hiroshima>Osaka). It was smooth and we did not encounter any problems. When we decide to return to Japan again, I will surely look for HIS Travel and you. Your patience with my many questions helped ease my initial travel fears about the train system in Japan. Again, thank you very much and have a good day ahead.

We embarked on a 16 Days Central Japan Self Drive (free and easy) tour arranged by Joe Yew of H.I.S. Travel (Singapore) in October 2023. It was a very well planned, high quality, relaxed, and awesome trip with no rush and full of surprises. Nature, food, culture and art were the key themes of our trip. We also managed to travel to unplanned destinations to explore more. We are now planning for our next 16 Days self drive trip to Japan with the help of Joe from H.I.S. again.

HIS travel is very customer-oriented and provides detailed itinerary for all of my travels. Mr Joe Yew is a very friendly and knowledgeable travel consultant who helped me with my recent Japan travel.

My wife and I use HIS Travel for all our travels in Japan. We prefer them because of their extensive knowledge about travelling in Japan and their ability to provide customized travel packages based on our preferences for hotels and places to visit. They make all the necessary arrangements with utmost care and attention to detail. The staff, especially Mr. Joe Yew, are very attentive, accommodating and responsive. We would highly recommend HIS Travel to anyone planning a trip to Japan.

A very friendly place with great customer service and support. We are the loyal customers, making many trips to different parts of Japan, again and again. Preparing for the next trip soon, thanks to Joe.

I booked my Japan holidays through HIS. Kevin is very patient with my queries and questions. He was able to offer a package that meet my criteria. A 5-star service agency. I will be going back to HIS for all my Japan holidays. Highly recommended.

thanks for your professional service. Kevin! Recommended!

Kevin Teo is very helpful and patient in attending to our questions. Great service!

Nice and friendly staff who answers all our enquires. Especially Anderson, he even gives us additional information on where to go during our free & easy travel period. 👍 Thankfully to him for going an extra mile in his service .

Anderson is a friendly and approachable travel consultant . He is very patient with our enquires and he will recommend alternative itinerary to suit our needs. Thank you

We were attended to by Kevin Teo. He's very approachable and accommodating to all our requests and queries. He has attended to all our queries efficiently. So far, this is the 3rd time we are using HIS for our travel to Japan and am pleased that we were not disappointed.

I purchased JR pass. I reached there 10 mins before their opening hour but staff welcomed me and proceed with very professional way. I had very good experience.

We have been using H.I.S. Travel for nearly 10 years, travelling to Japan at least once a year except during the Covid period. We have never been disappointed. All the travel consultants who have served us in the past and now Kevin, are very knowledgeable, patient and friendly. They are attentive to our type of travel requirements, recommending value for money ryokans/hotels and authentic food places where locals go. So far, all the consultants, especially Kevin have provided very good tour proposals based on input and pace. Highly recommended to anyone looking to explore Japan. We love the customisable itinerary and exceptional service levels.

Had a well planned self-drive holiday itinerary to Japan for autumm colours with all my requested hotels and journey routes. Thanks to Kevin. Very efficient and timely in his reponses. Looking forward to booking with HIS again.

Very knowledgeable (Kevin) in helping to design a customized tour to Japan. Patient and helpful. Good asset to your company.

Have used them many times and have pleasant experience so far. Levin has provided superb service and the hotels have always been pleasant and clean

Super helpful counter staff, patiently explained everything about the JR pass usage. Will definitely recommend to anyone who needs a helping hand on travel related matters ;)