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What customers say about Hijama Singapore
Recent reviews
Cancelled on me twice, including a last-minute cancellation before the session. No proper solution offered. Wasted time and effort, won’t book again.
Cancelled on us twice- today's appointment at 3pm. The therapist Afifah texted to inform cancellation 30 mins before. As a working adult, i planned my day and schedule it properly and took last min AL just to accompany my mom for her session. We rushed home from hospital to prepare for this session! She apologised and explain her personal situation. You apologised yes. But does it help our situation? No. How can you expect customers to understand your personal problems? Then what about our time and effort wasted ? My wasted AL? I believe she also blocked me after i tell her off. I dont do bad reviews or post , usually will just let things slide. But this is really too much.
My hijama session was a very pleasant surprise. I was a bit apprehensive at first, but the practitioner, Danial gentle approach and clear explanations put me at ease. The treatment itself was surprisingly comfortable, and I left feeling refreshed and relaxed. A truly beneficial experience!
I was attended by Danial. The service was for cupping. It was a great session, I left the session with unwind body and gained some knowledge along the session by the sharing from Danial. Alhamdulillah. I would recommend to my friends or family.
It was my first hijama experience. Danial did an amazing job. He explained to me the process and was able to identify areas that needed more attention to. He made sure I was comfortable throughout. Will recommend to my friends and family. Kudos!
Danial was very professional and came ready with a mattress standing bed. No hassle required to setup any beds prior his arrival. The massage experience was good and also body felt much better after the cupping session. Highly recommend Danial for your Hijama experience
The person called to say she can't do session yesterday and confirmed will be here at 3pm today. And has still not showed up and on top of it not responding to messages or calls. Not great service no sense of customer delight.
Response to your message:
No she did not! I messaged her asking if she got a cab of she is on the way and she did not respond. I called her soany times she didn't answer! And the calls and messages stopped reaching her so basically left me hanging waiting for her here! And I got an email from you asking how the session went and to give you feedback on Facebook!! No other email! How can you commit 3pm and schedule another client earlier in Tampines when your next call is in the city centre. And call me at 3pm saying I will be late when the session was scheduled for 3pm.?.
And I called your number as well several times to check but got no response!
Reply from Hijama Singapore
2024.08.10
Thank you for sharing your feedback. We genuinely value all input from our clients, as it helps us improve our services.
We want to assure you that our therapist has made several attempts to address your concerns through both messages and calls. We have records of these communications and are committed to resolving any issues you may have. On public holidays or weekends, do expect a delay; if not, you can always reschedule. You can refer to your booking details; we have already notified you, and please abide by it.
If there is any additional information you could provide or if there's anything more we can do to assist you, please let us know. We are here to help and ensure your satisfaction.
Thank you for your understanding.
We want to assure you that our therapist has made several attempts to address your concerns through both messages and calls. We have records of these communications and are committed to resolving any issues you may have. On public holidays or weekends, do expect a delay; if not, you can always reschedule. You can refer to your booking details; we have already notified you, and please abide by it.
If there is any additional information you could provide or if there's anything more we can do to assist you, please let us know. We are here to help and ensure your satisfaction.
Thank you for your understanding.
Unprofessional
1st appointment cancelled on the day itself
2nd appointment cancelled on the day itself
3rd appointment no show, no reply to my text.
Really unprofessional and wasted my time for 3 days of waiting!
Date of experience: 07 March, 2024
Date of experience: 07 March, 2024
No respond via Instagram or whatsapp
Reply from Hijama Singapore
2024.02.11
All the information, FAQs and etc is on our website www.hijama.com.sg
All the 1 star before sales review coming from a muslim like you. Thank you
All the 1 star before sales review coming from a muslim like you. Thank you
Sadat operates this from one of his rooms in his flat with open windows. I believe Sadat only has few schedules each day and he did it without any hurry.
Overall I’m happy and felt some relief like walking on air after the wet cupping therapy.
I personally like the professionalism from the booking till the actual service. My main problem is my eczema and heavy legs and the service help to remove the toxicity of my body. I have recommended the service to my family members and will be arranging my next appointment.
Appt was rescheduled by admin last min. Yet, no one turns up on the rescheduled date with no updates despite the numerous phone calls or message.
Reply from Hijama Singapore
2022.11.28
There was no reply from your whatsapp and appointment timing was not confirmed due to your No- Reply. We have a screenshot of your conversation with the admin.
From 5 star review dropped to 1. Disappointed ☹️ Therapist didn’t turn up for my session when booked in advance. Received confirmation some more of the appointment date which is today (14/11). Msg at FB & WA didn’t reply, called the hotline an hour later but rejected my call. Hais…really dissapointing. Appreciate to cancel the appointment from Hijama’s side if not able to make it or request for a reschedule, client should be fine instead of making us wait and didn’t turn up and no response. Client too have plans…guess I will be bringing my business elsewhere from hereon.
I booked an appointment via their apoontment calender on 22 Oct 2022 at 10 am with Haiqel but no one turned up. There was a confirmation booking via email and text messages. Tried contacting them at all the numbers and IG message but no one reply. Bad service and not responsible. Waited for 1 hour before deciding to write this review for others to take note. Truly a dissapointment.
Placed an appointment twice via online system. Both times, have received two emails (confirmation of appointment + reminder of appointment. On both occasions, no one turned up. No responses on whatsapp too. Do give the high ratings a miss. Most are 5 stars with one 1 or 2 reviews by the reviewer.
Frequently asked questions about Hijama Singapore
How many reviews does Hijama Singapore have?
Hijama Singapore has 348 reviews on Trustindex, collected from Facebook, Google and Trustindex.
What is Hijama Singapore's average rating?
Hijama Singapore is rated 4.8 out of 5 based on 348 reviews. 94% of reviewers gave five stars.
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