Do not move to Urban Green.
Place is a modern day slum - stinks and the residents don't care about rubbish or mess being thrown in communal areas.
Crap stained pants in the lift / Laughing Gas canisters everywhere as well as bin bags in communal areas.
Counting down the days until i move out.
You can do better.
This is, without exaggeration, the worst property management I have ever encountered.
I strongly advise against purchasing any flat under their management.
After purchasing this property, you will be left with constant anxiety, endless compulsory charges, sudden and unjustified budget increases, unaccountable financial statements, and layers upon layers of dishonest responses.
I had an incredibly disappointing experience with their letting agency (HG Premier Lettings), largely due to my dealings with an agent named Natalie.
After my application was approved and referencing completed, the agency cancelled the tenancy based on requirements that changed late in the process. Throughout this period, I was given inconsistent explanations, pressured to agree to new terms, and asked to meet unreasonable deadlines that conflicted with earlier written information.
Communication was particularly poor. During a phone call, I felt repeatedly spoken over, little flexibility was shown, and the call was ultimately terminated while I was attempting to explain my position. This was both frustrating and unprofessional.
Despite my efforts to cooperate, attend inspections, and propose reasonable solutions, the situation escalated unnecessarily. I was left feeling bullied rather than supported, with no genuine attempt to resolve what should have been a straightforward matter.
Overall, this process felt stressful, unfair, and lacking in transparency. I would strongly caution anyone considering this agency to think carefully, particularly if you value clear communication, professionalism, and being treated with basic respect.
Never spoken to a ruder person that Sam Warren. She accused me of lieing and said to me people will believe me and not you. My bathroom that I rent in urban Green and all I keep getting is I’m in a queue. I have Salford council out tomorrow and luckily I have recorded every phone call so they will hear about it. I asked for her managers details which she refused AVOID AVOID this company as there be renting out there new development soon on ordall road
Fantastic experience from start to finish. The Heaton Group didn’t just sell me a property — they provided a full service. They arranged everything, including finding reliable tenants straight after completion. It saved me so much time and effort. A trustworthy team that really knows how to look after investors.
Perfect service from start to finish regarding a rental property in Reddish, Claire H has been superb. Very accommodating and forthcoming with information!
Very insecure and unreliable.
Mr. Angry man gets very angry when you fail to address him like a marine private, and apparently enjoys taking out his childhood traumas on innocent customers who are making simple telephone enquiries. 👀
Look forward to seeing you soon Mr. Angry man!
(Wouldn't trust this guy to sell a wood barn without berating the sheep for not getting in quick enough!).
I have been monitoring the rental yields from my Manchester apartment, and they have held up remarkably well. So far, it has proven to be a reliable investment, and the returns are more consistent than I had expected. I'm glad I took action at that moment.
I usually refrain from posting reviews, especially negative ones. However, I am filled with immense regret for buying an apartment from Heaton Group, and I hope that my review will help any potential buyers make an informed decision about whether to proceed with buying an apartment from Heaton Group.
I bought an apartment at Bishopgate Gardens off-plan. The location is excellent, and the view from the 10th-floor apartment during sunrise is breathtaking. Maxine was extremely friendly and helpful, making the process easy to navigate. That’s where my positive experience ends.
The construction was delayed, and I received the apartment keys well past the long stop date. I began noticing red flags after I had placed a non-refundable deposit. I tried to walk away, but eventually took the risk and proceeded, thinking it would be a sound investment. I was proven wrong multiple times. The construction quality is poor, with issues such as uneven flooring, poorly installed fixtures, and inferior materials used. There was some help in resolving some of the problems initially. A major issue has been a leak that has persisted for over three years and remains unfixed. I have included some pictures to illustrate the state of repair I have been left with. The management and communication have been generally poor. I had to send multiple emails to follow up on the issue and remind them that it remains unresolved. Occasionally, the emails go unanswered, and it is exceedingly frustrating to have to chase the problem again and again every few months over the last three years.
Apart from the leak, the main door was installed so poorly that I had to have remedial work done to rectify all the defects identified during the initial inspection, costing me £780. To highlight poor overall management of the apartment complex, both lifts in one of the blocks have broken down multiple times without being repaired for many days, and not once has there been an apology for the inconvenience. Additionally, the annual service charge demanded is £ 2,736 and does not seem to be justified by the services provided.
Over the past three years, I have faced several issues. The lack of parking has made it challenging to address the problems myself, as most engineers are hesitant to take on jobs. The management's failure to support the resolution of these issues has been disappointing. I find myself caught between a rock and a hard place. I hope this review serves as a cautionary tale for potential buyers.
Couldn’t be happier with how easy The Heaton Group made the process. As someone new to property investment, I appreciated how they handled everything in-house. From purchase to having tenants move in, they were professional, efficient, and always available to answer questions. Highly recommend!
We purchased an off-plan property at Urban Green as owner occupiers.
The main reason why we choose this development over other developments was due to the promise of landscaped gardens on the rooftop overlooking the Manchester skyline. This was featured heavily in the AI images in the marketing brochure.
18 months after completion there is no sign of the gardens and I have found out through speaking to fellow residents that these are not being built.
The Heaton Group couldn't even be bothered to come clean and inform the leaseholders!
Weeks after asking the Heaton Group about this they have a finally admitted that the gardens are not being built.
People have been deliberately lied to and misled into buying at this development.
Despite the main attraction not being built HG have increased the service charge by over 100%, compared to what we were told when making the purchase.
The idea that the Heaton Group deliver on their promises is quite frankly laughable.
Not to be trusted. Avoid!
I'm delighted to have found them as I've been searching for a trustworthy partner to assist me with my real estate investments. They have made some great investments for me and have a thorough understanding of the Northern real estate market.
Thanks so much for the lovely review, Milan. We're really pleased to hear you've had a good experience with us. Finding the right partner for your property investments is a big decision, so we're glad you feel confident working with our team. It's great to know the Northern market knowledge has been useful – we're looking forward to helping you with many more opportunities to come.
— The Heaton Group
Donald Young2025.02.14
The Heaton Group recently helped me purchase a home, and the transaction went really smoothly. The staff was professional and kind, always willing to answer my questions, the property is amazing, and I felt supported all the way through the process.
Thank you, Donald, for your 5-star review. Please do get in touch if there's anything we can do to help in the future. You can call us on 01942 931300 or visit https://heatongroup.co.uk/contact/ to get in touch.
Kind regards,
HG Team
Thank you, Paul, for your 5-star review. Please do get in touch if there's anything we can do to help in the future. You can call us on 01942 931300 or visit https://heatongroup.co.uk/contact/ to get in touch.
Kind regards,
HG Team
Charles Branch2024.12.25
I had a wonderful experience with The Heaton Group! Their personnel was really polite and professional. They made everything simple and flawless from beginning to end.
Thank you, Charles, for your 5-star review. Please do get in touch if there's anything we can do to help in the future. You can call us on 01942 931300 or visit https://heatongroup.co.uk/contact/ to get in touch.
Kind regards,
HG Team
UPDATED REVIEW:
During this review, Heaton group replied (11/10/2024) with statements I believe to be false they have since deleted these responses. I will provide facts to counter these claims:
I live adjacent to Urban Green on private land, not owning or renting an apartment there. Urban Green's commercial wheelie bins should not be on property not belonging to them. Heaton group initially claimed my review was fake due to not being in their system, but a proper investigation should have been done before making such accusations.
My claim is that their bin blew across the road and hit my car. I have images of the commercial wheelie bin wedged against my car, and they have CCTV of the incident.
Heaton group understated the damage as a "slight dent," which is a vast understatement. The car is a Category N write-off, confirmed as a total loss by their {REDACTED ON REQUEST}, on 6th September 2024.
Heaton group falsely claimed their insurance would cover costs. However, their insurer, Casualty Claims, denied liability on 25th September 2024, stating: " As this area can be accessed by various people anyone could have moved or left the bin in situ and not applied the brake and we have not been provided with any evidence that the bin was last touched by our insured or any member of their staff, and It would be unreasonable to expect our insured to continuously inspect this area for bins that would be out of the stores.
We deny liability on behalf of our insured and have no offers to make."
They misrepresented my £2,000 invoice as excessive, claiming my car was valued at £400. In fact, the official value provided by my insurance was £3,150. I offered the £2,000 as a significant reduction for a quick resolution, which they declined.
From the incident to their final denial of liability took exactly 33 days.
Heaton group falsely stated they paid an agreed settlement. When I asked for clarification, {REDACTED ON REQUEST} replied on 14th October 2024: "The member of staff who completed the reply to your review was of the understanding the matter had been paid out by the insurers. It has since transpired that the Insurers have refused to accept liability."
In summary:
Falsely accused of being an AI
Publicly told I never contacted Heaton group, despite providing my email through Trustpilot
Faced attempts to remove my review for defamation (Trustpilot sided with me)
Threatened with legal action three times
These are my opinions based on my experiences. Heaton group has not proven any of my statements false, while I have provided evidence contradicting several of their claims.
Original review:
I've been left disappointed by the level of service and responsiveness from the management team.
Over the past month, I've had to deal with a series of issues that have significantly impacted me. What's most frustrating is not just the problems themselves, but the inefficient and slow manner in which they were addressed.
Communication has been a major pain point. Getting in touch with the right person to handle my concerns was unnecessarily complicated, often involving multiple phone calls and emails. When I did manage to speak with someone, I felt like my concerns were not taken seriously. The speed at which issues are resolved is also a concern. Simple matters that should have been dealt with promptly took weeks to address, causing unnecessary stress and inconvenience.
Moreover, I'm particularly concerned about the apparent lack of adequate security and safety measures on the property. During my interactions, I observed several instances where better safety protocols could have prevented potential issues. It's crucial for a property of this size to prioritize the security and well-being of its residents and visitors, and I feel Urban Green Apartment falls short in this aspect.
While I understand that managing a large property comes with challenges, I believe there's significant room for improvement in how Urban Green Apartment handles concerns and maintains safety standards.
Thank you for sharing your updated review. We would like to address your concerns and clarify some points:
Insurance Findings: Our insurance provider concluded we were not liable for the incident, as the bin area is accessible to various parties, and no evidence directly linked the movement of the bin to our team.
Initial Review: At the time of your first review, we could not locate you in our system and therefore requested clarification. If this came across as dismissive, we apologise—it was never our intention.
Resolution Efforts: While we understand your frustration with the process, we’ve worked with the third-party bin management company to improve safety and prevent similar issues.
We would also like to address reports of inappropriate communication with our staff and insurer. Our team is here to help, and we encourage respectful dialogue to ensure productive discussions.
To better understand your concerns and work towards a resolution, we invite you to meet with us directly. Please reach out to +44 (0)1942 931 300 to arrange a suitable time.
Best regards,
Heaton Group
Jacqueline Jerelei2024.10.14
As a neighbour living near Urban Green, I feel compelled to share my experience regarding an incident involving their commercial wheelie bins. My car was damaged when one of these bins was left out of the bin store, without any brakes on, during strong winds it blew across the car park of my building. The car was hit with so much force it was classed as a CATEGORY N write off, suffering a broken window and 5 damaged bodywork panels.
Following the incident, I attempted to obtain CCTV footage, which I was told existed, to support my claim. Despite making four separate requests, I was denied access to this crucial evidence. This lack of transparency made it extremely difficult for me to prove what had happened and left me feeling frustrated and powerless. The claim took 33 days for them to conclude they are not liable.
The incident happened nearly 2 months ago now and I'm disappointed by the lack of proactive measures taken by Heaton Group to prevent similar incidents in the future. I would have appreciated some reassurance that steps were being taken to secure the bins properly or improve their management procedures.
What's particularly concerning is the current state of the bin storage area. As of writing this review, there are approximately 50 rubbish bags overflowing onto the pavement. Not only is this unsightly and malodorous, but it also poses potential health and environmental risks. While this clutter might prevent bins from blowing away, it's clearly not a proper or safe solution.
My experience has left me feeling uneasy about the safety of my property. I believe Heaton Group could greatly improve their communication with affected parties and their overall approach to waste management. As a neighbour, I hope to see concrete actions taken to address these issues and prevent future incidents. The safety and cleanliness of our shared community should be a top priority.
For clarity, I am the joint owner of the vehicle that was hit and the claim ultimately had to go through my car insurance without any liability taken by Heaton Group.
Thank you for sharing your concerns. We’re sorry to hear about your experience and want to address the key points.
Our insurance provider determined we were not liable for the incident, and the bins are managed by a third-party company. Following this, we worked with them to improve how the bins are secured to prevent similar issues.
Regarding the current state of the bin area, we agree that overflowing waste is unacceptable. We’ve raised this with the contractors to ensure it’s resolved promptly.
We value our relationship with neighbours and are committed to maintaining a clean and safe environment. If you’d like to discuss this further, feel free to contact us at +44 (0)1942 931 300.
Best regards,
Heaton Group
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