Hawn Heating Reviews

Sorry your experience with Hawn Heating & Air Conditioning did not meet your expectations. We will be contacting you soon to see if there is anything we can do to help resolve your issue satisfactorily.

Theo, we are grateful for your 5-star review and kind words. Your confidence in us means the world to us. We hope you enjoy your new install for many years to come!

Thank you for the great review. It was our pleasure to serve you. Glad you are warm!

Jonny, thank you for your honest review and for giving us your trust. We hope you're loving your new furnace, and we'll be here to help you any time you need. Thanks for reviewing us and choosing Hawn!

Thank you for the kind words. We appreciate being able to help you in your time of need.

John, thank you for taking the time to review us. We are so glad we could help you fix the issue. We'll be here any time you need us again.

Thanks for the nice review. It was our pleasure to serve you.

Ken
Thank you for sharing your thoughts on your recent interaction with our company. Sorry you didn't feel listened to.
As far as the proposal for the replacement goes, we generally use ACCA Manual J calculations (or some variation of it) which is an industry standard used to measure how much heat a given structure needs on the coldest day of the year to size the replacement equipment. This takes into account the; size of the house, it's age, building materials, ductwork capacity, and any upgrades to the home. I'm fairly confident that your 1,600 square foot home does not really need a 100,000 BTU furnace as you requested.
It is our experience that most equipment that is 20 years old or older is oversized based on todays building science and the data it provides. In the heating and air conditioning world bigger is not always better. Oversizing the unit's capacity leads to an uncomfortable home and early failure of the equipment, among other problems. If your home has some unique characteristics that don't conform to the science behind how we arrived at the proper BTU output for it that we quoted, then I'm sorry we missed it. If you haven't already chosen a new provider we would be glad to come back to your home and do a more thorough analysis and either confirm our initial thoughts on the size furnace your home needs, or provide a new quote based on a different size furnace.

Dr. Kaczorowski:
I am sorry that your experience with Hawn Heating didn't meet your expectations, however, when you write a negative review for everyone to see it would be nice if you included all the facts.
We tried to schedule the installation of your replacement ductless ac unit multiple times in August, September, and October – you and your wife either didn’t respond to our calls, or canceled the appointments.
We loaned you, and installed for you (at our expense) a portable air conditioner so you would have air conditioning all summer while you decided on a replacement unit and date for the installation. We brought the unit over late on a hot Friday afternoon in August because your wife was having her elderly mother in town for a family funeral – we didn’t want anyone to suffer any more than necessary under those circumstances.
Our technician specifically asked you if it was alright to park in the driveway knowing he was blocking your car. You said – “no problem.”
You are correct that we had to un-install and reinstall part of the system because we brought the wrong parts, but that did not lengthen the process from what we had originally planned for the job, and notified you about to begin with.
Please include these facts when you contact the BBB, I’m sure they would like to hear the whole story.

Thanks for the kind words.