Verified Company
Verified
Received a faulty item where the stitchings are coming off and they won’t replace or issue a refund because they said this is something they consider a fault. This is not the first time but actually the second time this happened. Very bad customer service and I feel very cheated by this company and by the people who work there. It seems they like to sell damage items and they feel that this is ok. Crooks!
Verified
Ordered from Gymshark and this will be the last time until they change their delivery company. Only a psychopath would choose Evri. Been waiting for more than two weeks, evri updates their delivery time every single day and it looks like there's no end in sight. At this point it has become a joke..
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Verified
Scammed By Gymshark
🧵 THREAD: My recent experience *******@Gymshark support has been downright $#*!ty. Here's what happened… 1/ I've been a loyal Gymshark customer for years and have spent thousands. My latest order never arrived—no package, no notice. 2/ When I asked support for help, they accused me of "linked account fraud" (baseless profiling) instead of actually resolving the missing order. 3/ I provided proof that a stranger signed for my delivery, but their "escalation" emails were just the same canned reply over and over—no solution. 4/ They refused to refund or replace my undelivered order, even though I followed every instruction and waited the promised time. 5/ I gave them multiple chances and a clear 48-hour deadline. All I got was silence or more "we're looking into it" messages. 6/ This bait-and-switch is unacceptable. A paying customer deserves better than being accused of fraud and stone-walled. 7/ I've filed a chargeback and will share every screenshot of this fiasco publicly. Gymshark—own your mistakes or lose more customers. If you're thinking of ordering *******@Gymshark, beware: once they've got your money, good luck getting it back or your product delivered.
Verified
In London on holiday and went to purchase something from gymshark, they refused to take the size shirt we needed off the manikin to sell it. Said only the manikin team can do that or they’d get in trouble. Thats freaking ridiculous to have a shirt on the manikin in the store where you buy their clothes and you can’t purchase what’s there. Bad call Gymshark! SMH!!!
Bad shopping experience
This company is an absolute disgrace. Their customer service is beyond unacceptable, and their so-called "refund policy" is a complete joke. Don’t be fooled—they’ll find every excuse not to honor it. Most items aren’t eligible for a refund, even when they claim otherwise. On top of that, their products are ridiculously overpriced. Save yourself the frustration—there are plenty of other gym retailers out there who actually respect their customers.
Date of experience: 04 July, 2025
Date of experience: 04 July, 2025
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Verified
This company is an absolute disgrace. Their customer service is beyond unacceptable, and their so-called "refund policy" is a complete joke. Don’t be fooled—they’ll find every excuse not to honor it. Most items aren’t eligible for a refund, even when they claim otherwise. On top of that, their products are ridiculously overpriced. Save yourself the frustration—there are plenty of other gym retailers out there who actually respect their customers.
Sent Me Absolute Gymshite Quality Clothing
Gymshark Premium Legacy Cargo Pants - Cargo Blue
Absolutely garbage quality clothing. Bought four premium pairs of joggers. One came already out of the wrapping and had broken stitches so I suspect may be a return. Wore a pair and after a week realised they had been slowly leaking the blue dye onto anything they made contact with, ruining bed mattress cover (see photo), socks etc. Put them in bath and ran cold water and they leaked blue dye (see photos).
When I explained this to Gymshark they claimed it was a bad washing cycle I had used. But I had explained they were new and not even washed yet. They came this bad. They then did nothing. Shocking customer service.
I will never buy their GYMSHITE clothing again.
Date of experience: 05 July, 2025
Date of experience: 05 July, 2025
Verified
Absolute Garbage Quality Clothing
Absolutely garbage quality clothing. Bought four premium pairs of joggers. One came already out of the wrapping and had broken stitches so I suspect may be a return. Wore a pair and after a week realised they had been slowly leaking the blue dye onto anything they made contact with, ruining bed mattress cover (see photo), socks etc. Put them in bath and ran cold water and they leaked blue dye (see photos). When I explained this to Gymshark they claimed it was a bad washing cycle I had used. But I had explained they were new and not even washed yet. They came this bad. They then did nothing. Shocking customer service. I will never buy their GYM$#*!E clothing again.
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