Appalling Customer Service/Brand
Appalling customer service. Sent an email regarding the elastic and thread coming from one of the legs from the shorts. Meaning the short leg no longer stayed in place on my leg.
After going through the bot multiple times and backwards and forwards with real life humans. They are ‘unable to find fault’ because I’m unable to show the elastic or the thread coming from the leg’ even though all pictures reflected the ruched short leg, snapped elastic and loose threads.
I’ve never come across poor customer service, copy & paste to every message. But because the item was in the sale, they are unable to help and will not admit fault.
Regardless if the shorts cost £12 or £32, it doesn’t matter - if still spent my hard earned money.
And it doesn’t seem that I’m the only one with an issue after reading the reviews.
Date of experience: 10 July, 2026
Date of experience: 10 July, 2026
Verified
Worst experience ever the item which I ordered was available and then it didn’t arrive saying not in stock and charged me for the item and now they are asking to order it myself which is available online still in different colour I have to pay another taxes and shipping fees very poor service not recommended
Verified
WORST CUSTOMER SERVICE! You can't reply back to their emails, no phone number, only the chat icon on their web. Anyways , they're return policy state after receiving returns at warehouse refunded are issued within 7 days. I waited for 10 days and after chatting they would just tell well you have to wait until the items are scanned at the warehouse so wait for another 7 days or dispute it with your bank! Never ever ordering from them anyways was my first order , cheap quality leggings , thin material, polyester feel!
Verified
Sad. Clothes starting to feel like stuff from Temu.
Vests and t-shirts are now so thin, I've literally seen thicker cigarette papers.
T-shirts all had pointy bits that stuck out on the shoulders and the fit is better suited to people that don't even go to the gym.
Not worth the money anymore.
Verified
Awful Quality Products
Bought a T-Shirt from Gymshark, Logo has started to peel off much sooner than I would have expected for a ‘premium’ product. My other Gymshark stuff has lasted much longer. Customer Services aren’t interested, despite advising them of my legal rights to a resolution under the Consumer Rights Act 2015.
Safe to say I’ll be continuing to pursue this matter until it’s resolved to my satisfaction. Would encourage others to shop elsewhere. I certainly won’t be buying anything else from them ever again.
Verified
I wouldn't give this cowboy company a one but had to to write a review. Do not buy items with this company they are deceiving people and need investigating by trading standards as they are stealing peoples money with not giving refunds by making people go round in circles with their imaginary customer service!! Their clothing quality is very poor as well. So many better clothing gym companies out there . DO NOT SHOP WITH GYMSHARK!!
Verified
sent items back in December for an exchange and I have sent numerous emails, but I can't get any information on where my items are, if they shipped, or tracking info. All email replies are in a repeated loop "We're looking into this" "that dept. has not responded to us yet." You can't get an answer it seems so sketchy and they have no phone number.