Verified Company
The Guinco services staff and Technicians have been Super Nice and Amazing. Everytime I have had an issue with my appliance (Maytag Dryer) they have helped me without hesitation. Yes, I know I pay a monthly fee, but I still appreciate their Kindeness and Willingness to HELP!! The customer services has been Top Notch so far, and I have been a customer since 2022.
I am so disappointed I did call approximately 2 weeks ago to set an appointment to check my washer because it’s making a loud and disturbing noise when I talked to the employee I did inform him I live alone and I’m working if they can make a note for the technician to go to the house 3pm onwards on December 8 and he acknowledged and told me he made the .
Then when they texted me about the arrival time of the technician I contacted them immediately to consider my request and emphasized a note was made. They said there’s no note and they want me to reschedule so I immediately called their customer service December 8 and I talked to this lady employee and told her if you can accommodate me in the afternoon I did beg and asked her a favor so that my washer will be fixed knowing that technician will come over and check and will order the parts so process takes a while but we she answered me “ we don’t do favors here we will take note but no assurance.” So I did told her then why was the notes made from previous wasn’t seen in the system. She opted to reschedule me again next Monday and said she made a note for later appointment.
I truly understand that you have rules on your company but at least be also considerate on some clients who is also working and can’t take a day off to accommodate their request knowing my only availability is only weekends.
Reply from Guinco Service Appliance Repair
2025.12.10
We understand your frustration and appreciate you bringing this to our attention. Our standard service hours are 7:30 AM to 5:00 PM, Monday through Friday. While we do our best to honor time-frame requests, the only window we can guarantee is the first appointment of the day. To serve as many customers as possible, our routes are scheduled for maximum efficiency.
Saturday appointments are not part of our normal schedule but there are times we run calls on that day if a technician in your area volunteers to work.
I did want to clarify that it appears that your initial request for a post-3 PM appointment was communicated to your extended warranty provider when the service call was first created. Unfortunately, that information was not passed along to us when the dispatch was sent. We understand how frustrating this miscommunication can be, and we apologize for the inconvenience it caused. We will let the extended warranty company know of the error.
Saturday appointments are not part of our normal schedule but there are times we run calls on that day if a technician in your area volunteers to work.
I did want to clarify that it appears that your initial request for a post-3 PM appointment was communicated to your extended warranty provider when the service call was first created. Unfortunately, that information was not passed along to us when the dispatch was sent. We understand how frustrating this miscommunication can be, and we apologize for the inconvenience it caused. We will let the extended warranty company know of the error.
Verified
Following up to the December 3 review left by Ashlee M. After speaking with Larry (Technical Supervisor) he agreed to wave the trip charge. One week later, a bill showed up for the trip. When I called back and spoke with Larry, he barely recalled our discussion and after pulling up the notes in the system, said that it was an issue on the billing side but that he was not really comfortable waving the trip charge. He enquired about coming out again to attempt to diagnose the problem and at this point I let him know that we already purchased a new refrigerator, so I simply agreed to pay the fee to be done with it. I would further discourage you from using this company.
Reply from Guinco Service Appliance Repair
2025.12.09
Thank you for your review. We’d like to clarify that, as noted in the previous response, our manager did not state that the trip charge would be waived. We reviewed the call and the notes in our system to ensure accuracy, and there was no indication that the trip charge was ever offered to be removed.
We understand that service issues can be frustrating, and we are always willing to discuss any concerns directly to help clear up misunderstandings. Please feel free to contact us if you’d like to go over the details further.
We understand that service issues can be frustrating, and we are always willing to discuss any concerns directly to help clear up misunderstandings. Please feel free to contact us if you’d like to go over the details further.
Roger and John came to repair our freezer. They showed up on time, were professional and full of knowledge. Highly recommend GUINCO
Reply from Guinco Service Appliance Repair
2025.12.09
Wonderful! We're so glad Roger and John were able to provide you with a professional, knowledgeable, and on-time repair. Thank you for the high recommendation!
Absolutely the worst repair services ever. This company was sent by Whirlpool to repair a brand new Whirlpool front loader the has been broken since it arrived. After 4 visits and multiple replacement parts the machine is still broken and now even more replacement parts, they decided it needed a whole new drum assembly and motor which they shipped to the wrong house. I spoke to a supervisor named Mary at Guinco who was rude and condescending and told me they were my parts and it was my problem to get them. When I asked why they would send something that big and heavy she replied “cause it’s to big and heavy for our technician to put in the van”. She told me it was my problem to deal with they were my parts. What she failed to understand over her nasty argumentative attitude was that I was 2000 miles away out of town and not able to deal with their incompetence, and the parts were delivered to someone that was physically challenged and very senior they were not able to move the box from where the delivery driver dropped it. Mary then decided to add fuel to the fire and cancel my repair appointment because as she said I was unappreciative and she did not understand my frustration because all appliances break.
Mary needs a job not working in customer service.
This company should be more concerned about how it treats its customers and the type of service it gives. It’s not my problem to deal with the parts they need, to store them, move them or be responsible for them.
I would not recommend this company to anyone. And at this point I would not recommend buying any brand from Whirlpool cause they do not stand behind their products. Find another repair service cause Guinco is terrible.
Reply from Guinco Service Appliance Repair
2025.12.05
Thank you for sharing your feedback. We’re truly sorry to hear about the frustration you experienced, and we appreciate the opportunity to clarify what happened.
The replacement parts for your washer were shipped directly from Whirlpool, which is a normal process for large components such as a washer tub. Because of this, we did not select the carrier or control the delivery process. The delivery mistake was made by FedEx.
After reviewing the recorded calls, our team members provided accurate information and made multiple attempts to assist you. From the start of the call, you were very aggressive toward them, which is understandable considering your frustration, and our staff asked several times to be spoken to respectfully, as they were simply trying to help.
It is important to clarify that at no point did either team member state that the parts shipped to you were “your problem.” That specific phrase was used repeatedly by you during the conversation to express that the broken washer and the parts required for repair were not something you felt responsible for.
During the call, you also stated multiple times that you did not want to proceed with the repair, and wanted the washer replaced, which we informed you each time that only Whirlpool can make that decision. Based on these comments from you, as well as your continued disrespectful tone toward her, Mary canceled the service appointment.
We are committed to providing respectful and professional service to all customers and expect the same courtesy during interactions. If you choose to move forward with service in the future, our team is available to assist.
The replacement parts for your washer were shipped directly from Whirlpool, which is a normal process for large components such as a washer tub. Because of this, we did not select the carrier or control the delivery process. The delivery mistake was made by FedEx.
After reviewing the recorded calls, our team members provided accurate information and made multiple attempts to assist you. From the start of the call, you were very aggressive toward them, which is understandable considering your frustration, and our staff asked several times to be spoken to respectfully, as they were simply trying to help.
It is important to clarify that at no point did either team member state that the parts shipped to you were “your problem.” That specific phrase was used repeatedly by you during the conversation to express that the broken washer and the parts required for repair were not something you felt responsible for.
During the call, you also stated multiple times that you did not want to proceed with the repair, and wanted the washer replaced, which we informed you each time that only Whirlpool can make that decision. Based on these comments from you, as well as your continued disrespectful tone toward her, Mary canceled the service appointment.
We are committed to providing respectful and professional service to all customers and expect the same courtesy during interactions. If you choose to move forward with service in the future, our team is available to assist.
Verified
Absolutely the worst repair services ever. This company was sent by Whirlpool to repair a brand new Whirlpool front loader the has been broken since it arrived. After 4 visits and multiple replacement parts the machine is still broken and now even more replacement parts, they decided it needed a whole new drum assembly and motor which they shipped to the wrong house. I spoke to a supervisor named Mary at Guinco who was rude and condescending and told me they were my parts and it was my problem to get them. When I asked why they would send something that big and heavy she replied "cause it's to big and heavy for our technician to put in the van". She told me it was my problem to deal with they were my parts. What she failed to understand over her nasty argumentative attitude was that I was 2000 miles away out of town and not able to deal with their incompetence, and the parts were delivered to someone that was physically challenged and very senior they were not able to move the box from where the delivery driver dropped it. Mary then decided to add fuel to the fire and cancel my repair appointment because as she said I was unappreciative and she did not understand my frustration because all appliances break.
Mary needs a job not working in customer service.
This company should be more concerned about how it treats its customers and the type of service it gives. It's not my problem to deal with the parts they need, to store them, move them or be responsible for them.
I would not recommend this company to anyone. And at this point I would not recommend buying any brand from Whirlpool cause they do not stand behind their products. Find another repair service cause Guinco is terrible.
Reply from Guinco Service Appliance Repair
2025.12.05
Thank you for sharing your feedback. We’re truly sorry to hear about the frustration you experienced, and we appreciate the opportunity to clarify what happened.
The replacement parts for your washer were shipped directly from Whirlpool, which is a normal process for large components such as a washer tub. Because of this, we did not select the carrier or control the delivery process. The delivery mistake was made by FedEx.
After reviewing the recorded calls, our team members provided accurate information and made multiple attempts to assist you. From the start of the call, you were very aggressive toward them, which is understandable considering your frustration, and our staff asked several times to be spoken to respectfully, as they were simply trying to help.
It is important to clarify that at no point did either team member state that the parts shipped to you were “your problem.” That specific phrase was used repeatedly by you during the conversation to express that the broken washer and the parts required for repair were not something you felt responsible for.
During the call, you also stated multiple times that you did not want to proceed with the repair, and wanted the washer replaced, which we informed you each time that only Whirlpool can make that decision. Based on these comments from you, as well as your continued disrespectful tone toward her, Mary canceled the service appointment.
We are committed to providing respectful and professional service to all customers and expect the same courtesy during interactions. If you choose to move forward with service in the future, our team is available to assist.
The replacement parts for your washer were shipped directly from Whirlpool, which is a normal process for large components such as a washer tub. Because of this, we did not select the carrier or control the delivery process. The delivery mistake was made by FedEx.
After reviewing the recorded calls, our team members provided accurate information and made multiple attempts to assist you. From the start of the call, you were very aggressive toward them, which is understandable considering your frustration, and our staff asked several times to be spoken to respectfully, as they were simply trying to help.
It is important to clarify that at no point did either team member state that the parts shipped to you were “your problem.” That specific phrase was used repeatedly by you during the conversation to express that the broken washer and the parts required for repair were not something you felt responsible for.
During the call, you also stated multiple times that you did not want to proceed with the repair, and wanted the washer replaced, which we informed you each time that only Whirlpool can make that decision. Based on these comments from you, as well as your continued disrespectful tone toward her, Mary canceled the service appointment.
We are committed to providing respectful and professional service to all customers and expect the same courtesy during interactions. If you choose to move forward with service in the future, our team is available to assist.
Verified
Service technician came to our home without the information that we shared when scheduling the repair. He came out unprepared, was unable to diagnose or repair our freezer yet wanted to charge us the $145 trip charge anyway. My husband spoke to a manager with the company who said he would waive the charge yet we were still billed. I would highly discourage you from using this company or be prepared to pay for service that you won't receive.
Reply from Guinco Service Appliance Repair
2025.12.09
Thank you for your feedback. We’d like to clarify a few points regarding your service visit. The information about the auger motor had been communicated by you to Whirlpool; however, that information was not provided to us when the service request was dispatched. The only note we received from Whirlpool was that “the ice maker won’t turn.”
Before arriving, we attempted to reach you by both phone and text and left messages. Our technician diagnosed the unit in your home and confirmed that the auger motor was needed.
After reviewing the recorded phone conversation, our manager did not state that the trip charge would be waived. At one point he did explain that there would not be an additional trip charge when we returned with the part to complete the repair, since that was a scenario that your husband brought up.
We understand how frustrating appliance issues can be, and we strive to make the process as clear and smooth as possible. If you have any further questions or would like to discuss this in more detail, we’re always here to help.
Before arriving, we attempted to reach you by both phone and text and left messages. Our technician diagnosed the unit in your home and confirmed that the auger motor was needed.
After reviewing the recorded phone conversation, our manager did not state that the trip charge would be waived. At one point he did explain that there would not be an additional trip charge when we returned with the part to complete the repair, since that was a scenario that your husband brought up.
We understand how frustrating appliance issues can be, and we strive to make the process as clear and smooth as possible. If you have any further questions or would like to discuss this in more detail, we’re always here to help.
Zack was very knowledgeable and professional. Worked quickly, quietly, and did not get rough with the dryer
Reply from Guinco Service Appliance Repair
2025.12.09
That's great feedback! We are delighted to hear that Zack was knowledgeable, professional, and took great care while servicing your dryer!
Jarod was my service technician and worked on my kitchen aid oven. He was very knowledgeable and polite. Did an outstanding job explained things as he went. Would highly recommend him and Guinco Service!
Reply from Guinco Service Appliance Repair
2025.11.24
We are so pleased to hear about your outstanding experience with Jarod and the service on your KitchenAid oven!
Thank you very much for taking the time to write such a kind review and for highly recommending Guinco Service. We truly appreciate your business!
Thank you very much for taking the time to write such a kind review and for highly recommending Guinco Service. We truly appreciate your business!
My Whirlpool washer was having an issue and thankfully is under warranty. I went to the manufacturer website to submit a ticket and I found that Guinco was assigned for the repair. Gabriel was prompt and their customer service department was very communicative with reminders and an ETA. He indicated there have been issues with the control board on this washer and had it replaced in under 30 minutes. He was polite and personable. I also liked he put booties on before entering my house. I would definitely consider using them again even if my appliances aren’t under warranty.
Reply from Guinco Service Appliance Repair
2025.11.24
Thank you for taking the time to share your positive experience! We're glad we could promptly resolve the issue with your Whirlpool washer under warranty.
It is great to hear that Gabriel was prompt, polite, and efficient in replacing your control board, and we appreciate you noticing the professionalism, including the use of booties! We also strive to ensure our customer service team provides clear communication and helpful reminders.
It is great to hear that Gabriel was prompt, polite, and efficient in replacing your control board, and we appreciate you noticing the professionalism, including the use of booties! We also strive to ensure our customer service team provides clear communication and helpful reminders.
Neil was very professional, he explained in detail about the dishwasher and how to operate it. He was the most knowledgeable and helpful. We appreciated his willingness to explain the detail.
Reply from Guinco Service Appliance Repair
2025.11.17
Thank you for the wonderful feedback!
We are delighted to hear that Neil was professional, knowledgeable, and took the time to explain the details of your dishwasher operation. We appreciate you recognizing his commitment to helping our customers!
We look forward to assisting you again in the future.
We are delighted to hear that Neil was professional, knowledgeable, and took the time to explain the details of your dishwasher operation. We appreciate you recognizing his commitment to helping our customers!
We look forward to assisting you again in the future.
Verified
Five STAR service. Thank you. Technicians did superior repair and explanation of issue. Mahalo!
Reply from Guinco Service Appliance Repair
2025.11.17
Thank you very much for the five-star rating and the kind words!
We are happy to hear that our technicians provided superior repair and a clear explanation of the issue.
Mahalo for choosing us!
We are happy to hear that our technicians provided superior repair and a clear explanation of the issue.
Mahalo for choosing us!
Guinco quoted me $750 to repair my KitchenAid under counter built in ice machine. Did some research. They wanted to charge me cost plus 300% on the needed parts, plus a steep trip charge not to be applied to the cost of repair. Contacted my local appliance repair company and they got it done for $186, and that was with genuine KitchenAid parts.
Reply from Guinco Service Appliance Repair
2025.11.12
Thank you for sharing your feedback. We’re sorry to hear that you felt our estimate was too high. Our quote included replacement of both the control and thermistor, and all parts are priced at standard retail rates — the same you’d find at our authorized distributors. The control alone retails for $270.34, so a significantly lower quote from the other company you had out means they either didn't replace the control or their repair may have involved refurbished or non-OEM parts, which can carry safety risks.
Please also note that our trip and diagnostic fee is applied toward labor if you choose to proceed with the repair. We appreciate the opportunity to explain our pricing and thank you for considering Guinco Service.
Please also note that our trip and diagnostic fee is applied toward labor if you choose to proceed with the repair. We appreciate the opportunity to explain our pricing and thank you for considering Guinco Service.