Goodwill Houston Reviews

Thank you so much, manager Crystal. I received a great customer service at Goodwill Houston (2030 Westheimer, Houston, TX 77098). Crystal helped me a lot. She was very nice, professional, and skillful. I appreciate her help and the excellent work of her team. Sincerely

I shop at this location frequently. It has it's ups and downs when it comes to merchandise, price, organization and cleanliness. The parking lot almost always looks trashy. My biggest gripe are the "hawks" who hang out at the side doors when new merchandise rolls out. These people live at this store, eat their lunch there and everything. They have their baskets parked in the aisles so you can't get through and pounce when ever a new cart or rack of clothes comes out. Hey, I like a bargain too, but why do the same 6 or 10 people get to cherry pick everything? They will literally elbow each other out, not to mention the people who work there. Even worse, I witnessed employees bringing out merchandise for only the "hawks" to see. I once saw an employee bring out a very nice piece of jewelry to a hawk and the hawk gave the employee cash for it. It's no wonder folks complain about the quality of the merchandise. It's gone before it hits the shelves.

This Goodwill Houston Select Stores is now called Goodwill Connect. It has a lot of better quality merchandise than standard Goodwill stores. I came here to look for something to wear but I ended up buying a stool. Since it has some nice suits, I will be back this winter to get something.

Suzanne is always friendly and helpful. Seeing her and the other associates brightens my day. Not a bad attitude in the whole bunch!

☀️MS. DIONN AND MR. CHARLES ARE THE SUNSHINE OF THIS LOCATION!☀️

Good selection of home ware, laid back crew who are super kind and accommodating.

Everyone is 100% correct this place has become way way overpriced. However, one day I did find something amazing there and they priced it right where it should be and it was a table the table with $100. It happened to be a pottery barn table there was just a little bit of scratches and then be a little dog shoe at the bottom but it’s some thing that I was able to get out, so I do agree that this Goodwill and many others have become way overpriced. Goodwill is supposed to be there for people with less money and you can get a better deal. Going to Marshalls and Ross. Then you can going to Goodwill. I would highly recommend going over to family thrift store or even Texas thrift off of Fondren. They have much lower prices and they have fantastic deals and every holiday they have 50% off so Goodwill it’s time to get back in the game. It’s time to be in competition with these other stores because you’re losing so many wonderful customers, I see I hear people speaking of how insane the prices are and how they can get something brand new for the same price and the same brand had target shoes there for $14.99 and when I looked them up, they were on sale for $12.99 at target that particular day

although you’re bound to find a gem here and there, be prepared to wait a very long time at checkout, even if you’re first in line…. too expensive also and some things (lotion, soap) should not be sold here. crowded

I have literally never left a negative review but the prices in this Goodwill have gotten absurd. Charging $12 for a fast fashion Zara top is almost offensive.

I always come to this location never short of great service! Thank you Suzanne for the quick and kind check out!

Greedy business , what once was made to help people with less resources and opportunities is now overpriced second hand clothes.

It looks and smells like a place that would only attract and hire old mentally ill homeless people. Yet it attracts almost everyone who may be addicted to the illusion of 'treasure hunting'.

Listen I love a goodwill or salvation and finding great steals while saving things from ending up in landfills and helping people in need. The biggest difference between goodwill and salvation is this goodwill has taken the greed route, especially this location, like all goodwill the economic is based on donations, and being near prominent neighborhoods with great donators and shoppers coming here for those finds. This goodwill is not here to have any good will towards any of their shoppers. Long story short, the people doing the pricing for this goodwill needs to touch ground. It is out of this world. It’s not helping people in need needing to shop here for the low cost, it’s not driving sales from fashion shoppers. No second hands button up shirts needs to be 20 dollars, no sportscoats needs to be 40 dollars. I get that certain items are designers but you’re forgetting your core values and why you are here, to help people who needs to go to the goodwill, and yes fashion shoppers or resellers as much as you can hate it they’re still buying from you and taking weights off landfills. And with these pricings just go to another charity shop.

This place is so sneaky and Dirty, if you look at their security footage for this week they saw customers wanting to buy a pair of sandals , they took them in the back and temporarily glued them so someone would buy them, I bought them and they feel apart on my daughter when she wore them almost feel and hurt herself, it’s sad goodwill is ( evil ) and they even asked me to donate and I did, also they always have a Harris county police I wonder how much money he gets paid , goodwill is slim , and Dirty , who is the Top person that owns Goodwill, he’s probably in a mansion on top of a hill😳