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Reviews (142)
Lonnie Elam
2023-09-21
Hi Lonnie,
We’re so happy to hear that you received great customer service and that you love our product. Thanks for leaving a review and choosing The Good Feet Store, and feel free to stop in again!
-All of us at The Good Feet Store
Gwen Riggs
2023-09-18
Cynthia was very helpful and helpful to my needs. Thank you so much
Hello Gwen!
Thank you for giving us a 5 star review! We’re happy to hear that our team provided you with exceptional customer service and that you love our product. Thank you for choosing The Good Feet Store.
-All of us at The Good Feet Store
calvin Lashon
2023-09-01
Hello calvin!
Thank you for giving us a 5 star review! We’re happy to hear that our team provided you with exceptional customer service and that you love our product. Thank you for choosing The Good Feet Store.
-All of us at The Good Feet Store
Celeste Murray
2023-08-30
Horrible experience and product. I would never reccomend this store or product to anyone.
Dear Celeste,
We are very sorry that you are dissatisfied with the service that you received at our store and honestly were quite taken aback by your review 5 months after your purchase of shoes and one set of supports on 3/27/23.
At that time, you seemed happy with what we offered given your budget constraints and most importantly seemed to feel good in the supports & shoes that we recommended at the time of your fitting.
When you came back to return the shoes and supports a few weeks later, we reiterated what you were told at the time of your purchase, that they were not returnable for refund. However, as our warranty states, we will ALWAYS endeavor to finesse your fitting to ensure your comfort and maximum benefit. You then stated that your doctor told you not to wear the supports or the Brooks shoes. The shoes showed 3 weeks of hard wear and were very dirty and not re-sellable. Additionally, you couldn’t even give us the name of your doctor that made the recommendation. We have worked with many of the local orthopedic physicians, podiatrists, chiropractors & physical therapists in our community with great success.
Despite consumer policies regarding the return of personal healthcare items, we still gave you a (80%) partial refund. At that time, you said that you were grateful that we worked with you and that you would still recommend us to your friends. Because of this, you can imagine how shocked we were when your negative review shows up 4 months later.
Please contact us at (615) 754-7300 and let us help you resolve any residual issues you have regarding our store. Good Feet has been in business since 1995 and has helped many thousands of customers like yourself alleviate pain. The Mt. Juliet Store has a 4.8 star rating and over 135+ reviews from satisfied customers. We look forward to hearing from you.
Doug - Manager
The Good Feet Store - Mt. Juliet
Sandi Wheaton
2023-08-11
Hello Sandi!
Thank you for giving us a 5 star review! We’re happy to hear that our team provided you with exceptional customer service and that you love our product. Thank you for choosing The Good Feet Store.
-All of us at The Good Feet Store
scott dillard
2023-07-29
The service was excellent. It was pleasant going through the process and getting the right match for my feet. Very knowledgeable.
Hello scott!
Thank you for giving us a 5 star review! We’re happy to hear that our team provided you with exceptional customer service and that you love our product. Thank you for choosing The Good Feet Store.
-All of us at The Good Feet Store
Denise Dixon
2023-07-12
Was a Great experience, Cynthia was very knowledgeable and easy to work with. She explained everything in detail , I am praying that this will be the answer to more comfort while walking and exercising . Thank you Cynthia and Good Feet
Hello Denise,
Thank you for writing such a fantastic review. Glad to hear Cynthia provided great service – it's what we’re all about, and we love having her as a part of our Good Feet team. Thanks again!
- All of us at The Good Feet Store
Joel Mathis
2023-06-30
Very nice and informative about the process and products.
Hello Joel!
Thank you for giving us a 5 star review! We’re happy to hear that our team provided you with exceptional customer service and that you love our product. Thank you for choosing The Good Feet Store.
-All of us at The Good Feet Store
Christy Trammel
2023-06-01
Cynthia at the providence my Juliet Tn sore was very thorough and helpful. She even uses the inserts which made me feel good about it too.
Hi Christy,
We’re so happy to hear that you received great customer service and that you love our product. Thanks for leaving a review and choosing The Good Feet Store, and feel free to stop in again!
-All of us at The Good Feet Store
Bradley Cook
2023-05-22
Hi Bradley,
It makes our day to read your review and to hear how happy you are with our product. Thanks again for being a Good Feet customer. Please stay in touch with us.
-All of us at The Good Feet Store
Penny Boyd
2023-05-16
Doug was knowledgeable and outgoing. He made me feel more comfortable investing in arch supports. I’m very glad I stopped in!
Hi Penny,
We’re so happy to hear that you received great customer service and that you love our product. Thanks for leaving a review and choosing The Good Feet Store, and feel free to stop in again!
-All of us at The Good Feet Store
165 BOTGN
2023-05-13
I came to this store and met Doug who took the time to go through what is causing my problems and help me find a solution for me. However when I tried on the shoes I felt great, then the insoles and I can't remember the last time I felt this good! I am looking forward to going places and not being in pain.
Hello 165,
Thank you for your review and sharing your experience with us. Every time we hear stories like yours it makes our day! We’re thrilled to hear that you experienced great service at our Good Feet Store and that our arch supports are alleviating your pain. After your years of discomfort, it’s wonderful that you can get back out there again! Best wishes for continued success.
-All of us at The Good Feet Store
Hakki H Sabanci
2023-05-08
Cynthia was my sales representative. She was great and very patient with my million questions. It has been a week since I have been using good feet’s arch supports, and there is a big difference definitely. I loved them so far.
Hello Hakki,
Thank you for writing such a fantastic review. Glad to hear Cynthia provided great service – it's what we’re all about, and we love having her as a part of our Good Feet team. Thanks again!
- All of us at The Good Feet Store
Bruce Peterson
2023-05-06
Hello Bruce!
Thank you for giving us a 5 star review! We’re happy to hear that our team provided you with exceptional customer service and that you love our product. Thank you for choosing The Good Feet Store.
-All of us at The Good Feet Store
Guido Vaentino
2023-04-23
Hi Guido,
It makes our day to read your review and to hear how happy you are with our product. Thanks again for being a Good Feet customer. Please stay in touch with us.
-All of us at The Good Feet Store
Bryan
2023-04-09
Was able to stand all day for two weeks without back pain at work I will be a returning customer.
Hello Bryan,
Thank you for your review and sharing your experience with us. Every time we hear stories like yours it makes our day! We’re thrilled to hear that you experienced great service at our Good Feet Store and that our arch supports are alleviating your pain. After your years of discomfort, it’s wonderful that you can get back out there again! Best wishes for continued success.
-All of us at The Good Feet Store
Charles Worlety
2023-04-09
I find these arch supports don't work in everyday shoes . I look back and see i should have taken my hard earned money to a MD who specializes in foot care , le many people I don't have a lot of money and listen to the commercials and so on. I was so displeased with this product I have waited months before posting . My advice to anyone , is when you buy something that is so called guaranteed with the condition of store credit only , is run away with you money in hand . If there is anyone that 6ft 2 and over 300 lbs come get these and try them for free. Nothing at these stores are truly custom fitted and are available on the shelf . To put this into perspective, I am so displeased with this product I never wasted my time to get "store credit " to purchase over priced shoes you can buy elsewhere cheaper, I just walked away without my new arch supports in my shoes .
Mr Worley: we have reached out by phone five times in the past week to get your issues resolved. We’re sorry to hear that you didn't find comfort with our Good Feet arch supports. Why haven't you contacted the Mt Juliet Good Feet Store directly? Our staff would have gladly worked to find a comfortable solution to your issues. We’re disappointed to hear that you were unhappy with our arch supports. If indeed you are unsatisfied with a purchase, please do call our Mt Juliet store at (615) 754-7300 and ask for our store manager to resolve it. Or you can schedule a one-on-one appointment by clicking this link: https://app.acuityscheduling.com/schedule.php?owner=19599794&calendarID=4607577
We attempt to work with each customer to help them with the issues that brought them to us. We pride ourselves on quality service and are equally disappointed when someone walks away feeling they received something less. We stand true to our products.
We are aware that there are other options available. Yet, many of our customers find that they provide them with far less benefits than they’re seeking. Our one-on-one service, wide selection of models and sizes that are personally fit for each person’s foot and lifestyle, lifetime limited warranty, and try-before-you-buy policy, and follow up are just some of the other factors that make us a leader in the industry. Our brand has been in business over 25 years and has fitted millions of customers who have experienced many benefits and alleviation of pain.
Our Mt Juliet Good Feet Store has been in business for several years assisting many satisfied customers. While other options may seem less expensive at times, our customers have given us over 126 reviews and a 4.8 rating overall, we find that it pays to invest in a quality product that works that carries a lifetime limited warranty.
In any event, we wish you the best in finding a solution that will meet your needs, and again hope that you will contact us directly to resolve your issue. Thank you.
The Mt Juliet Good Feet Store Manager.
Marty Maynard
2023-04-07
Hi Marty,
It makes our day to read your review and to hear how happy you are with our product. Thanks again for being a Good Feet customer. Please stay in touch with us.
-All of us at The Good Feet Store
Amanda
2023-03-17
Cynthia , our sales representative was knowledgeable, personable and very helpful with our shopping experience. We would recommend her to anyone!
Hello Amanda,
Thank you for writing such a fantastic review. Glad to hear Cynthia provided great service – it's what we’re all about, and we love having her as a part of our Good Feet team. Thanks again!
- All of us at The Good Feet Store
K L
2023-03-13
Hello K!
Thank you for giving us a 5 star review! We’re happy to hear that our team provided you with exceptional customer service and that you love our product. Thank you for choosing The Good Feet Store.
-All of us at The Good Feet Store