Used GoGo boilers to install some new radiators.
Once installed the engineer decided to fill the system but did so with a bleeding valve open that got water everywhere in our second floor bedroom.
He continued to bleed various radiators in the house without a tray to catch any water and continued to create a mess.
This subsequently lead to water damage on our dining room ceiling as well as a crack.
This was on top of the engineer being hours late, knocking over a vase and spilling water everywhere - without letting us know. As well as listening to "Alpha Male" podcasts loudly all day and into the night, was very off-putting and a terrible service and experience.
Attempted to find resolution but my emails were answered only once and then ignored.
Really disappointing
We sincerely regret any inconvenience caused by the recent negative review regarding a specific engineer. Please be informed that this engineer is no longer employed by our company due to personal reasons.
In response to your complaint, we arranged for another engineer to visit your property on December 12th. The small crack in question has been repaired, and we have scheduled a follow-up visit next week to complete the painting of the affected area.
We apologise deeply for any inconvenience and want to assure you that our aim is always to ensure customer satisfaction.
Should you have any further questions or wish to discuss this matter in more detail, please do not hesitate to contact our office.
Kind regards,
Customer service department
Kevin2025.11.21
I have used gogo Boilers for the last three years having got fed up with BG and their so called service plan. I have had nothing but great service, easy to book, arrive on time and very clean work. BG were in and out in 10 minutes, Dave T who has done the last three services is really helpful. I have also had a new thermostat and yesterday a replacement part because of a leak. Dave explains and shows you what needs doing and tells you the price so you know exactly what is going on and the cost. He is also a really nice bloke. Gogo boilers are my go to company without a doubt and I hope Dave does my future services.
Thank you so much for sharing your positive experience! We're glad to hear that we have consistently provided you with great service. Dave is indeed a valued member of our team, and we'll be sure to pass along your kind words. Your loyalty means a lot to us, and we're thrilled to be your go-to company. We look forward to taking care of your future boiler services!
Best regards,
Customer service department
Eithne Sharp2025.11.18
Excellent Service from initial enquiry through quoting, installation and aftercare. Nice people. Highly Recommend.
Thank you for your kind words! We're glad you had a great experience and appreciate your recommendation.
Best regards,
Customer service department
Nikki Darling2025.11.13
Our boiler developed a fault and we called gogo out. They were able to fit us in the very next day. The engineer that attended (Dave) was friendly and knowledgable and he managed to get the boiler up and running, but l explained that it was only a temporary fix and the boiler needed to be replaced (we had this verified by 2 separate companies who agreed the cost to repair outweighed the cost of a new boiler).
Gogo's came out to fit the new boiler a few days later and, while the installation proved to be difficult and we had a few issues along the way (for a number of reasons), my 4* rating is based on the way that Steve and his team reacted to the issues, and the help and support they gave us to get all the issues resolved quickly and to our satisfaction.
We now have a new boiler, which is working well.
We would recommend gogo boilers in an emergency, for new boilers and also for boiler maintenence.
Thank you for taking the time to share your detailed experience with us. We're glad to hear that Dave was able to provide a prompt and knowledgeable service when your boiler initially developed a fault. We appreciate your understanding during the installation process and are pleased that the team responded effectively to any issues that arose. Your recommendation means a lot to us, and we're delighted that your new boiler is now working well. If you need any further assistance in the future, please don't hesitate to contact us.
Kind regards,
Customer service department
Sarah Sinclair2025.11.09
Friendly engineers helped get a fix on the boiler that another company had quoted was going to be £600 to repair. The Gogo engineer cleverly identified the exact part that needed replacing (the seal to the condenser unit rather than the whole unit!) saving me £540!
And the replaced seal has corrected the leak perfectly. Thank you Gogo!
Thank you so much for sharing your positive experience! We're delighted to hear that our engineer was able to quickly identify the issue and save you money with the repair. We truly appreciate your kind words. If you need any further assistance, we're always here to help!
Kind regards,
Customer service department
Sharon Collins2025.11.07
Amazing service as usual, so prompt , reliable and efficient.
Thank you so much for your kind words! We're thrilled to hear that you find our service prompt, reliable, and efficient. We truly appreciate your support and look forward to assisting you again!
Best regards,
Customer service department
Paul Smith2025.10.13
recommends
I have had a few dealings with this company and I cannot fault their workmanship. Unlike many Gas Certified plumbers, they do not extort their customers. While they are further afield, they do travel. Dave was very helpful and polite. I will be using this company whenever in need going forward. 👍
I was quoted £2,995 for a boiler repair, with the explanation that water damage had rendered the unit beyond reasonable repair. For peace of mind, I sought a second opinion. Another qualified engineer quickly identified the actual fault and resolved it by replacing the heat exchanger plate at a cost of under £300. Based on this experience, I have serious concerns about the accuracy and fairness of the initial assessment, and would encourage others to exercise caution.
We sincerely apologise for the delay, which was due to the time taken to retrieve the engineer's report and to discuss the matter further.
We attended the property on 03/10/2025 due to a lack of heating and hot water. Upon arrival, the engineer found significant water leakage from the boiler, with the incoming mains supply to the boiler turned off. There was extensive internal water spray within the boiler. The engineer diagnosed the issue as a faulty plate heat exchanger, which would incur a charge of £350 for supply and fitting. Due to the extent of water damage and potential damage to the printed circuit board and other components, a full diagnosis and repair estimate could not be provided at that time. We estimate that repairs could total an additional £350-£400.
The engineers were instructed to leave a price list for your consideration, which includes a range of boiler options starting from £2050 for supply and installation, with a 7-year parts and labour warranty. Regrettably, in this instance, the engineer provided a quote for a high-end Vaillant boiler with a 15-year warranty, priced at £2995. We also sent you an email with the full price list for your review.
We apologise sincerely for any confusion or misunderstanding. It was not our intention to mislead, and the engineer should have provided a repair estimate and discussed the options with you. We are truly sorry that we did not meet your expectations on this occasion.
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience. We look forward to serving you again!
Kind regards,
Customer service department
Amy Doughty2025.09.13
We have used Gogo boilers for the last few years after they installed our combi boiler. This time Richard came to service my Mum's boiler - She was very pleased with his work and he was very helpful. Would always recommend this company.
Thank you for sharing your positive experience! We're delighted to hear that Richard provided helpful and satisfactory service, and that your mum was pleased with his work. We truly appreciate your recommendation and look forward to assisting you and your family in the future.
Best regards,
Customer service department
Gary George2025.08.30
Used these guys to install and service our boiler for years, always available and always good value. Woukd recommend to anyone.
Thank you for sharing your positive experience! It's great to hear that they've consistently provided reliable service and good value. Recommendations like yours help others find trustworthy professionals.
Kind regards,
Customer service department
Jean Stringer2025.07.18
Richard arrived early to fit my new kitchen tap & sorted out my garden tap which I had always been reluctant to use.Thank you.
You're very welcome! We're glad Richard could help with the kitchen tap and sort out your garden tap. If you need any more assistance, feel free to ask!
Best regards,
Customer service department
Joanne Muggeridge2025.05.06
recommends
Rated 5 out of 5 stars
Go go boilers New Eltham -awesome
I recently had the pleasure of working with Gogo Boilers from New Eltham, and I can't recommend them highly enough! Steve, the technician who came to fix my dad's boiler, was truly exceptional. His kindness and professionalism made a potentially stressful situation a breeze.
From the moment he arrived, Steve took the time to explain the issue clearly and patiently answered all our questions. It was evident that he genuinely cares about his customers and takes pride in his work. Not only was he highly skilled and efficient, but he also went above and beyond to ensure everything was running perfectly before he left.
What really stood out was Steve's incredible kindness—he refused to take any payment for fixing the boiler, knowing that my dad has dementia. His compassionate gesture truly touched our hearts and made a significant difference during a challenging time.
Thank you, Gogo Boilers, for having such a fantastic team member like Steve! If you're in need of boiler services, I highly recommend reaching out to Gogo Boilers!
Date of experience: 06 May 2025
Absolutely fantastic company. Knowledgeable, friendly and very quick. We were very impressed thank you so much for all your help. The technician that came round was on time and a pleasure to deal with. Would definitely recommend
Thank you so much for your kind words! We're glad to hear you had a great experience. Your recommendation means a lot to us!
Kind regards,
Customer service department
Szilvia Bende2025.04.10
Avoid gogo Boiler – Feels Like a Scam!
Answer to GoGo Boiler
I'm not here to create a story — just to share my real experience and help others make informed decisions. After Gogo Boiler worked on my boiler, it stopped working again 2 hours after he left and showed the same F28 code and as I mentioned below the 2nd gas enginier fixed it properly withouth asking to change valves or boyler or anything that gogoboyler recomended to do in their report. The problem was far away from the things they listed in their report.
A few weeks ago, I contacted Gogo Boiler for a service appointment. They scheduled a technician for the next morning, which seemed great at first. However, from the very beginning, something felt off—they specifically asked in the shop if my partner would be home, even though I had already mentioned it would just be me and my baby.
When the technician arrived, he spent about 30-40 minutes in my kitchen checking my boiler Then, he handed me a report stating that my boiler had valve issues. Instead of suggesting a simple valve replacement, he insisted that the entire system needed to be replaced for £500. But then, he quickly pivoted to recommending a brand new boiler, claiming mine was 10 years old and beyond repair. He offered two replacement options—one costing nearly £2,700 and another around £2,100.
Something didn’t sit right, so I checked the original purchase receipt of the boiler. Turns out it was 7 years old not 10. This raised serious concerns, so my partner and I decided to get a second opinion from another professional.
Here’s where it gets interesting: the second technician quickly identified that the boiler itself was completely fine—the real issue was low gas pressure. He called an emergency gas service, and they fixed the gas inflow. In the end, we only had to pay for the service call—nowhere near the thousands of pounds Gogo Boiler tried to push on us.
To make matters worse, after gogo Boiler’s visit, they kept contacting me—not to discuss repairing the valve but to pressure me into financing a new boiler through them. They never mentioned the actual issue, only reinforcing their sales pitch.
Adding insult to injury, I researched the boiler model they recommended—it was meant for a much larger property than my small two-bedroom flat.
I strongly believe this company tries to scare customers into unnecessary, costly replacements instead of properly diagnosing issues. Their approach felt dishonest, and I would not trust them.
I do NOT recommend Gogo Boiler. If you suspect boiler issues, get a second opinion before paying for any expensive replacements!
If anyone needs the contact information for the honest professional who actually fixed my issue, I will leave a comment for him, have a look at in my reviews.
Thank you for your patience as we addressed your concerns. We take all complaints seriously and encourage open communication. It's worth noting that we always welcome feedback to ensure we provide the best service possible.
To address the points you've raised regarding your previous complaints, we conducted a thorough investigation into the issues you reported:
1 - Engineer Visit: You booked an engineer due to an F28 fault code indicating a lack of heating and hot water. We have a copy of the engineer's report, which you also received. During his visit, the engineer reset the fault and tested the incoming gas pressure, after which the boiler restored heating and hot water functionality. The F28 fault code typically points to a potential gas valve issue or gas supply problem. As noted in the report, the engineer advised that the issue might reoccur and recommended replacing the gas valve for £480.00 + VAT.
2 - Boiler Age Confirmation: The serial number on your boiler (21163800&****) indicates that the unit is 9 years old. We confirmed this with Vaillant, the manufacturer. Given the age of the boiler and the suggested repair costs, we recommend considering a replacement, which would come with a warranty for peace of mind.
3 - Replacement Options: The existing boiler is a Vaillant Pro 24 kW model. The suggested replacement options include the Vaillant Pure 25 kilowatt model with a 10-year warranty, fully installed with a filter and control for £2,700 including VAT, or the Glow-worm compact model with a 5-year warranty for £2,100 including VAT. This information is detailed in the engineer's report, which reflects accurate pricing rather than inflated or oversized estimates. The visit from the engineer was charged at £78.00 including VAT.
Regarding your point about asking if your partner would be home, this would never be asked. Please be assured that our engineers typically contact customers en route to the appointment. Also, we did not suggest that your boiler was beyond repair since we provided a repair quote.
Please note that the engineer the boiler was left operational after the visit, which raises the question of why a second opinion was sought. Should there have been an incorrect diagnosis, you would not have been charged, and it is also worth noting that SGN would address any issues at the gas meter at no additional charge.
If you would like to discuss this matter further, please do not hesitate to reach out to our office. A manager will be available to review your concerns and offer additional assistance.
Avoid this company
Avoid gogo Boiler – Feels Like a Scam!
A few weeks ago, I contacted Gogo Boiler for a service appointment. They scheduled a technician for the next morning, which seemed great at first. However, from the very beginning, something felt off—they specifically asked in the shop if my partner would be home, even though I had already mentioned it would just be me and my baby.
When the technician arrived, he spent about 30-40 minutes in my kitchen checking my boiler Then, he handed me a report stating that my boiler had valve issues. Instead of suggesting a simple valve replacement, he insisted that the entire system needed to be replaced for £500. But then, he quickly pivoted to recommending a brand new boiler, claiming mine was 10 years old and beyond repair. He offered two replacement options—one costing nearly £3,000 and another around £2,500.
Something didn’t sit right, so I checked the original purchase receipt of the boiler. Turns out it was 7 years old not 10. This raised serious concerns, so my partner and I decided to get a second opinion from another professional.
Here’s where it gets interesting: the second technician quickly identified that the boiler itself was completely fine—the real issue was low gas pressure. He called an emergency gas service, and they fixed the gas inflow. In the end, we only had to pay for the service call—nowhere near the thousands of pounds Gogo Boiler tried to push on us.
To make matters worse, after gogo Boiler’s visit, they kept contacting me—not to discuss repairing the valve but to pressure me into financing a new boiler through them. They never mentioned the actual issue, only reinforcing their sales pitch.
Adding insult to injury, I researched the boiler model they recommended—it was meant for a much larger property than my small two-bedroom flat.
I strongly believe this company tries to scare customers into unnecessary, costly replacements instead of properly diagnosing issues. Their approach felt dishonest, and I would not trust them.
I do NOT recommend Gogo Boiler. If you suspect boiler issues, get a second opinion before paying for any expensive replacements!
If anyone needs the contact information for the honest professional who actually fixed my issue, I will leave a comment for him, have a look at in my reviews.
I woke up on a Saturday morning to find my heating and hot water not working. I checked my boiler and found it had an error code that a restart didn't fix. I called round a few boiler repair places and left messages asking for a call back.
Go go called back within the hour, I was on a bus so couldn't answer their questions about my boiler, we agreed they'd call me back in a hour when I'd be at home.
Their friendly engineer called me back at the promised time. They then asked a series of questions to establish the problem, carefully instructing me on how to check my boiler. They diagnosed the problem as a blocked drain preventing the condensation from the boiler draining off. This turned out to be spot on. The fact they took the time to help me over the phone, without charging me for a call out was really appreciated.
I highly recommend them as a skilled and honest business.
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that our engineer was able to assist you over the phone and accurately diagnose the issue with your boiler. Providing helpful and honest service is our top priority, and it’s rewarding to know that our efforts made a difference for you.
We appreciate your recommendation and are always here to help with any future heating and hot water needs. If you ever encounter any more issues or have questions, please don’t hesitate to reach out.
Warm regards,
Customer service department
Viv Noot2025.03.17
Good friendly efficient service at a reasonable price.
Thank you for taking the time leaving us a review. We really appreciate it. Customer satisfaction is our top priority. We hope to have the opportunity to serve you again in future. I will make sure to pass your comments on to the engineer.
New Boiler
I had Richard install a new boiler for my wife and I today. He did a fantastic job and was on time and efficient with his work. I cannot speak highly enough of how impressed I was with the service we have received throughout and the care and attention to detail Richard showed.
Verified Company
