Fakes at high prices
Fake luxury watches. They do not validate authenticity or there "partners" bought a luxury watch for over $1K that they could not validate even though that is Gilt’s brand guarantee. Total frauds. They are selling fakes at high prices. Stay away!
Date of experience: 05 June, 2026
Date of experience: 05 June, 2026
Verified
Very frustrating and misleading experience. Returned items that were stated as completely refundable to original method of payment. The refund was applied to Gilt Credit instead. Trying to get my money back has been very maddening and have to jump through hoops. Still no satisfaction.
Verified
I've been a loyal Gilt customer for years and never had an issue until now. I ordered a pair of **Gucci Women's GG1326S 58mm Sunglasses**, and they were delivered to my home by FedEx. Within minutes of the delivery, a porch pirate stole the package right off my porch.
The entire incident was caught on my home security camera, and I immediately filed a police report. Despite providing this information and explaining the situation to Gilt, they refused to replace the item or reimburse my money.
What makes this even more frustrating is that the theft happened almost immediately after the FedEx delivery, which raises serious concerns about how the package was handled and whether there may have been some kind of setup. After years of shopping with Gilt, I never expected to be left completely unsupported when something like this happened.
It has now been over **90 days**, and I'm still without the sunglasses or my money. Loyal customers deserve better support, especially when there is clear evidence of theft and a police report filed. Very disappointed with how Gilt handled this situation.
Desaray C.
Inconsistent and unclear return policy
The return policy is inconsistent. You have to check each item's status. This allows a loophole in which low quality or damaged products can be sold at high prices and not returned.
This was my first and last time buying. I would never think in today's day and age that a varying return policy would not be more visible when purchasing an item. In order to be certain, a purchaser must look through the fine print for each item.
Not worth the time.
Date of experience: 11 November, 2025
Date of experience: 11 November, 2025
Verified
The return policy is inconsistent. You have to check each item's status. This allows a loophole in which low quality or damaged products can be sold at high prices and not returned.
This was my first and last time buying. I would never think in today's day and age that a varying return policy would not be more visible when purchasing an item. In order to be certain, a purchaser must look through the fine print for each item.
Not worth the time.
Verified
Zero stars would be best rating. The worst retail website and customer service to navigate. Don't waste your time trying to order merchandise here. I requested information about free shipping as a new customer. Overnight they raised the price of the shoes I had selected by 11.00 dollars and wanted to charge me 11.99 for shipping. Out of principle I refuse to deal with this practice. No customer service to talk and sent useless emails. This practice of changing prices is something that the CA Attorney General should be made aware of. Bait and switch tactics are shady.
Verified
I bought a necklace and dull, less quality, and different from the gilt photo came.
This is second time that happen to me with ordering meira T item. They send an item that kind of look like one you are ordering which is less quality and different. One time, may be a mistake. Second time? It is a honest issue. Is it gilt? Or is it meira t? Or both? For both time, they acknowledge the difference and offer little discount(like 20 dollars) or full refund.
The sales rep says they cannot send the item due to its out of stock. Yet, the website is selling same item now and it says 5 items left to sell. Huh? Hope no one buy this item and go through what I went through.
