Gilt Reviews

Do the deliveries ever really come? I have had a package in process to me for a month now.. it keeps getting delayed, "its not lost" according to customer service. A new scan within 2 weeks and this companies policies are that its not lost. Last day of the 2 weeks and a new scan is made... what is really going on here. I ordered 2 packages and same experience. What an awful experience. What a horrible way to conduct business. This is ridiculous.

This is the worst company ever...liars,costumer service is sucks!!!!!!be careful with address,they don't use web page page into(address)...They using apple pay address....and even item not shipped yet never change your adress...never shop again here

Very dishonest. They charge you a different price than what they offer you the product at. Then say it's on final sale even though they continue to sell it for months. There are no returns when on final sale. The are dishonest! Don't know waste your money!

Wish I'd read these reviews first! This is just a money grab scam site. I ordered a pair of pants. I checked tracking and GILT tracking states they were delivered 4-23 via US mail. Well, they weren't. I'm home all day, everyday. I've never been treated so nasty by customer service. They told me to wander door to door around my neighborhood and ask strangers for it. WTF. They've sent me 4 emails stating I have the pants. (by the way, the pants were only $38 but after they added all of their "fees", the total is almost $60.) I'm contacting my credit card and filing a fraud dispute. DON'T BUY FROM GILT!!!!

Very unprofessional and negligent customer service! Returned a sweater in January ($60 worth), received a confirmation email that the item was received on Jan-18th, but the money has been taking too long to get refunded. During the first two follow up calls I was told the refund was in process. Still nothing... I called them up today again (Feb-14) and, guess what, now I was told that they never received this item and will not be refunding the money! What a bouquet of sloppy and careless people!! If they continue to work in this manner they are going to arrive at a point where $60 WILL be a decent amount of profit for Gilt.

alway they have higher price than other websites then they don't honor the extra discount they offer . it clearly says extra 20% off . jennifer Newman email me from customer service and said the 20% is included in the price . I guess they think people are stupid . I wI'll report this to better business bureau. I have picture of the add

I ordered two pairs of shoes October 2023 that were between $500 and $600. I requested a return slip for them because the shoes they sent were too big they were not the correct size. That was no easy task(plus they want to charge me for shipping when they sent the wrong size they said it was a 38 -7 1/2 it was more like an 8 1/2 shoe didn't even fit). I sent them back FedEx. I sent them out through Walgreens. I called them because I never received a return slip. However, they found the order that was sent back and they said that it was stuck in Oak Creek Wisconsin. I called Gilt to let them know that. They said we have to wait 30 days and then we consider it lost. I said well you don't have to consider loss we know where it's at. At this point I've been waiting for my refund over a month which is between $1100-$1200. They said it takes another 30 days to wait for the item to be lost and then another two weeks to refund it so it takes 2 1/2 months to get your money back from Gilt? This is absolutely ridiculous! I highly recommend do not use Gilt. I've reached out to the customer service with no avail and they are rude. There are plenty of other places to shop! Merry Christmas!

I ordered a pair of Birkenstock sandals in oiled leather. I received them in tobacco brown. I sent a message and got a response. They were sorry I wasn't happy, but they don't do exchanges(probably because they never had them). I could return them for store credit (so they can send me more wrong items). They obviously don't care about customer service. I wish I had read reviews before I ordered because I would not have ordered from them. BUYER BEWARE!!!!