Houston Movers | Bellhop Reviews

Brenda, we sincerely apologize for the damages that occurred during your move with Bellhop. We understand that such incidents can turn what should be a stress-free experience into a frustrating one. When items are damaged during a move, we conduct a thorough review of the situation. To facilitate this, we require that damages be reported to HQ within 5 business days of the move, allowing us to assess how and when the damages occurred. Unfortunately, we are unable to accept your damage claim since it was submitted beyond this timeframe. Regarding the duration of your move, our records indicate that it was estimated for 4 hours but extended to about 4 and a half hours, rather than over 5 hours. Our estimates are based on historical data from similar moves in terms of inventory and address distance. While we strive for accuracy, we understand that this may not always align perfectly with individual circumstances. We operate with estimates, not fixed quotes, and while we make no guarantees regarding move duration, we acknowledge that various factors can impact this on move-day and apologize for any discrepancy. We sincerely appreciate your feedback, as we are always looking for ways to update our policies to best serve the needs of our customers. Please get in touch with us at support@bellhop.com with any further concerns.

Sam, thank you for alerting us to this experience. Our Support Team is eager to address this, but we have had trouble locating your order based on the name provided. Please message us your confirmation number or contact our team directly for resolution at Support@Bellhop.com

We sincerely apologize for the negative experience you encountered during your recent move with us. Your feedback is invaluable to us, and we appreciate you bringing these concerns to our attention. Upon reviewing your case, we understand your frustration regarding the discrepancy between the estimated and actual charges for your move. We want to clarify that our Move Service Agreement contract, which you signed, includes a clause stating that "Your total hourly rate is based on the selected move date and time. Additional charges may apply for overtime hours, and in the event that you need to reschedule, your total hourly rate may change." When you requested to reschedule your service, there was a rate increase; however, as a one-time courtesy, we honored the original hourly rate for the cost of the movers. We want to assure you that transparency and honesty are fundamental values at our company, and we regret any confusion or inconvenience caused. It's important to note that we operate with estimates rather than fixed quotes, and we make no guarantee regarding the exact duration of the move. Our estimates are based on historical data from similar moves, and while we strive for accuracy, we acknowledge that variations can occur. This is why we operate with hourly rates, providing flexibility to accommodate unforeseen circumstances during the move. We are truly sorry to hear that your move was not completed to your satisfaction. In cases where a move is incomplete, we typically recommend a follow-up move with a discounted price to address any remaining items. However, our records do not suggest you mentioned needing a follow-up move, which left us without the opportunity to address this concern. we apologize for the damages that occurred during your move with Bellhop. Preventing damages is a critical focus of our Operations Team. Due to this, we filed a claim for your order and shared this feedback with the Market Manager to ensure the mover’s performance improves in the future. Please reference our recent email that includes a link for you to submit photos of the damages. Once submitted, a Claims agent will be assigned to review the case and contact you regarding resolution We look forward to resolving your concerns through the claims process. Once again, we apologize for any inconvenience or frustration caused, and we appreciate the opportunity to address your concerns. If you would like to discuss this matter further or require any assistance, please do not hesitate to reach out to us at support@bellhop.com. Thank you for choosing Bellhop, and we hope to have the opportunity to serve you better in the future.

Jody, we are truly sorry to hear about your disappointing experience with your recent move. This is certainly not the level of service we strive to provide, and we apologize for any inconvenience and frustration this may have caused you. A member of our Move Success team will be reaching out to you within the next 24 hours to discuss your concerns further.

Neil, thank you so much for the wonderful review!