Gerber Collision & Glass Reviews

Renee 2025.11.30

     

My son’s truck was taken here after an accident back in May. He was hit on the drivers front end. They had to replace the tire but we think somethings were missed. We just had the struts changed only to find the spring completely broken. We believe it was from the accident and was missed. Today during the snow storm he went to use his 4x4 and it doesn’t work. Worked fine the end of winter but now it doesn’t. First time it has been used since the accident, we are wondering if this is other damage that was not caught upon repair!

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Reply from Gerber Collision & Glass 2025.12.01

Renee, Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations and would like to investigate further. Is there a repair order number or customer name and contact number that you can provide us so we can investigate this further? Customer satisfaction is very important to us and we would like to get more information on this matter to better serve you and our customers. Thank you.

Rob Stroup 2025.10.24

     

POTENTIAL CUSTOMERS BEWARE. Had my truck repaired here and upon getting it back it has an obvious sway in the rear end and the traction/ abs lights would come on and cause eratic handling. It has been back 2 times, the first visit they said it was a front wheel hub assembly. (Odd that would make the rear end sway). Still didn't fix it. Second time they claimed it was a rear wheel speed sensor then said the rear springs were a different stiffness. They only replaced the drivers side during the original repair and refused to replace the passenger side upon the second diagnosis. This has caused what one can describe as unsettling handling at highway speed. If this company couldn't repair my truck then they shouldn't have taken insurance money. I would think twice before taking any vehicle here to get repaired. At over 700 locations they seem to be more of the walmart of collision repair. I can't in good conscience recommend this company. *Edited point*. Just received a phone call from Ryan at this location asking me to change my review as they didn't perform the repair at that specific location. My issue is they are the location that took my truck, and delivered my truck, along with both attempted fixes on it. He was my point of contact, he's the one that denied further repair. Calling and asking to remove a negative review is unbelievably unprofessional.

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Reply from Gerber Collision & Glass 2025.10.24

Rob,

We are sorry to hear this and sincerely apologize for this frustrating experience. We understand that the general manager Ryan has been in contact with you to discuss your concerns. If we can assist you any further please feel free to give us a call.

Jonathon Cole 2025.10.21

     

Dealerships recommended them but they seem disinterested in work. Called them on a hood scratch at BMW’s recommendation. Their response on the phone, “we don’t work on BMW they’re too complex”. A hood scratch that requires no sensor reprogramming, ADAS calibration, etc is too complex? Yikes. A few years ago I had someone back into my previous car and “it would be a month before we can look at it”. Another dealer recommended them also. Don’t know what all of the hype is about when they show you they don’t want any work. Answering their reply: No, there is no work order. I called in about bringing in a car to look at. The dealer is even paying for the repair. The person on the phone heard, "BMW" and threw the wall of resistance up that they didn't want to be bothered with it. I even emailed over the payment instructions the dealer sent a week before but never heard a word from your company. So I called in. Whoever you have watching emails doesn't reply and whoever answers phones doesn't want to be bothered. It is what it is. You showed you didn't care.

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Reply from Gerber Collision & Glass 2025.10.23

Jonathon, We are disappointed to hear that our service did not meet your expectations and would like to investigate further. Is there a customer name and contact number that you can provide us so we can investigate this further? Customer satisfaction is very important to us and we would like to get more information on this matter to better serve you and our customers. Thank you.

beth smith 2025.09.07

     

Very nice couldn't help

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Reply from Gerber Collision & Glass 2025.09.08

beth, thank you for sharing your excellent experience!

JZ ZMaster 2025.08.31

     

Can't really say yet still waiting for my car to be finished. But everyone we talked to there to get repairs done were very curtious. I'll report more when car is completed. One more thing called rental car place to have you picked up when dropping off yor car.

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Reply from Gerber Collision & Glass 2025.09.02

Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations and would like to look into this matter for you. Is there a repair order number or customer name that you can provide us so we can investigate this further? Customer satisfaction is very important to us and we would like to get more information on this matter to better serve you and our customers. Thank you.

Kevin Webb 2025.07.01

     

Been using this location for 30 years. Long before the Gerber brand bought it. Tried working with them today but their"rules" were to inflexible for a working person to be accommodated. No more customer service. Just go somewhere else. They need to learn no matter how nice you say "my way or the highway" to a customer it is still rude. Go to Walter's very friendly AND professional AND willing to work with your life events.

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William Brown 2025.04.16

     

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Reply from Gerber Collision & Glass 2025.04.22

Thank you so much William!

A man on a mission Earthmover 2025.04.04

     

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Reply from Gerber Collision & Glass 2025.04.07

A man on a mission Earthmover,

Thanks so much for the 5 star review, we hope you have a wonderful week!

Anthony Askew 2025.03.13

     

People are very nice and welcoming. Got the job done right and properly. I would recommend them anyone who needs work done on their vehicle.

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Reply from Gerber Collision & Glass 2025.03.14

Anthony,

Thank you for your feedback and 5 star review, we appreciate your business! We hope you have an amazing day!

Jacob 2025.02.06

     

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Reply from Gerber Collision & Glass 2025.02.07

Jacob,

Thanks so much for the 5 star review, we hope you have a wonderful weekend!

lexi nichols 2025.02.05

     

Brandi has been absolutely amazing, I had a collision and was so nervous about when I would get it back as I missed my GMC, she has done a wonderful job at keeping me updated daily with every step of the way , and Coco is always such a pleasure to talk with this whole team is absolutely amazing! I would recommend this place to everyone ! The detail and communication is beyond 5 stars . Thanks again Brandi Coco and team for making my experience so painless and easy ! I appreciate every single one of you !

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Reply from Gerber Collision & Glass 2025.02.06

lexi,
We are thrilled to know that Coco and our team provided such excellent customer care! We appreciate the wonderful feedback and 5 star review! Thank you for your business! We hope you have a great rest of your day!

Allen Britt 2025.02.03

     

I have had two repairs done by Gerber Collision. Recently repair to my GENESIS rear bumper replacement and damage to tail light area damage. They did an excellent job and did complete ahead of schedule. Paint and damage repair looks great. I did have repair on my previous CT5 Cadillac and was also done with excellence. I would recommend in Greenwood to anyone! Thank you Gerber.

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Reply from Gerber Collision & Glass 2025.02.04

Allen,

We are so pleased to hear how great your experience was and that you are satisfied with the overall service. We sincerely appreciate the positive feedback and hope you have a wonderful day!

Anthony Henson 2025.01.27

     

I was recently in an accident and had my vehicle taken here for repairs. The staff were very friendly and helpful. They kept me up to date during the whole process and everything was done in a timely manner. They even helped get an issue taken care of that insurance was not initially willing to cover. My car looks and runs better than before the accident. They had my back and I will be using their services again (though I hope I won't need to).

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Reply from Gerber Collision & Glass 2025.01.27

Anthony,
we are happy to hear the team was friendly and helpful and provided great communication. We are happy your vehicle turned out better than before and you are satisfied! Thank you

LINDA SPROWL 2025.01.24

     

everyone was very kind and gave me 100% of their time and attention. I'm very happy about the work (and cost) on my car.

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Reply from Gerber Collision & Glass 2025.01.27

Linda,

We are so pleased to hear how great your experience was and that you are satisfied with the overall service. We sincerely appreciate the positive feedback and hope you have a wonderful week!

Mukul Singal 2025.01.13

     

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Reply from Gerber Collision & Glass 2025.01.14

Mukul,

We are sorry to see this negative review and sincerely apologize for any concerns you may be having. We understand that the general manager Ryan has been in contact with you to discuss this matter. If we can assist you any further please feel free to give us a call.

dustin holshoe 2025.01.09

     

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Reply from Gerber Collision & Glass 2025.01.09

Dustin,
Thank you for the five star rating! Take care!

Tim S 2024.12.20

     

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Reply from Gerber Collision & Glass 2024.12.23

Tim,
Thank you for the five star rating, take care!

heather ladigo 2024.10.19

     

Took my car in for an insurance claim. They had my car for over 3 weeks. When I got my car back it wasn't properly repaired. My radiator (a/c condenser) was damaged along with the grill, point of impact into radiator. They didn't touch the damaged part, radiator!! They replaced the bumper and grill, supposedly, and the bumper keeps popping off and the grill is still cracked!! There is a 100% guarantee on their repairs and they will be fixing the issues with the bumper and grill (not this location though) but for them not to see that the radiator was damaged while they had the whole front end off my vehicle is beyond me!! I give them a 1 star for the negligent work that was done!!!

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Reply from Gerber Collision & Glass 2024.11.08

Heather,

We are disappointed that our service did not meet your expectations and sincerely apologize for this frustrating experience. Customer satisfaction is very important to us. We understand that Jason W. from management has since been in contact with you to further discuss your concerns. Thank you for giving us the opportunity to address these issues. If any other issues are to arise, please do not hesitate to reach back out. Thank you.

Trevor Miller 2024.10.09

     

Easily the worst body shop I have ever been to. The work was beyond subpar and the customer service was hostile to put it mildly. I cannot believe the Boyd Group allows this place to operate the way they do. We literally had to file a police report because the shop manager intentionally caused damage to our vehicle when we weren’t satisfied with the work. Apparently he thought we had left and took his anger out on our car without knowing he was being watched. His boss’s excuse for this was that he is having problems at home. If I could give them a negative amount of stars I would.

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Reply from Gerber Collision & Glass 2024.10.11

Trevor,
Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations and would like to investigate further. Is there a repair order number or customer name and contact number that you can provide us so we can investigate this further? Customer satisfaction is very important to us and we would like to get more information on this matter to better serve you and our customers. Thank you.

Jonathan McNeil 2024.09.04

     

Girlfriend brought the car in to replace fender liner. They quoted her about $1000 and included tons of unnecessary parts and labor (brand new bumper, spoiler, splash gaurd and engine shield). Bought the part for $35 online (they listed it on quote as costing $80 or so) and just finished installation. Saved $900 by avoiding these guys, if you're reading this, you can too.

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Reply from Gerber Collision & Glass 2024.09.09

Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations and would like to investigate further. Is there a repair order number or customer name and contact number that you can provide us so we can investigate this further? Customer satisfaction is very important to us and we would like to get more information on this matter to better serve you and our customers. Thank you.