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Reviews ( 213 )
Shellby Beatz
2023.07.31
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Naven Chettiar
2023.07.27
Brilliant service from order to delivery! Amazing company that really treats every sale with appreciation and respect!
Reply from Gear Here Tech Store
2023.07.27
Thank you so much for the review and support Naven! We can't wait to assist you again.
Annelize Johnson
2023.07.14
Theuns De Lange
2023.07.01
They are great well deserved of 5 stars. They are so helpful for helping to RMA my gpu and would recommend them to anyone. They are a solid 10/10 thanks for everyone at sales for making my experience so delightful
Reply from Gear Here Tech Store
2022.04.26
Hi Theuns, we are so glad to hear that you were satisfied with our service. We hope you enjoyed the chocolate. Thank you so much for your support we appreciate it.
Chris Kotze
2023.06.30
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Amy Leigh Tooley
2023.06.01
The ordering process of my Lenovo Ideapad Duet 3 online was effortless however receiving the ideapad purchased was somewhat troublesome. Arrangements were made to receive it yet those arrangements were not followed through. Fortunately, Kevin the Director assisted in having the ideapad delivered on the first working day afterwards.
My only issue is now... the warranty of the ideapad.
On the website it says it comes with a one year warranty yet once I had my ideapad up and running and checked the warranty on Lenovos website with my serial number it says it is already a month out of warranty. I emailed them on Tuesday to find out what is the warranty and confirm that I have a one year warranty yet I have not heard back.
Gerald Maistry
2023.05.27
Excellent service, price and product range. Will definitely buy again.
John Knowlton
2023.05.18
Great service, excellent delivery time (better than promised) and lowest price that I found for an Ecoflow Delta Pro which is working wonderfully!
Reply from Gear Here Tech Store
2023.05.18
Hi John. Thank you so much for sharing your experience shopping with us. We hope to hear from you again soon
Koketso Moeng
2023.05.11
Top Shelve Service.
I ordered an EcoFlow device with the manufacturer and they gave me the run around for 8 weeks. I got hold of Gear Here team and had the device delivered 2 hours of ordering.
8 weeks compared to 2 hours. Spectacular!!!!!!
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Umesh Bahadur
2023.05.11
Not as organized as they profess to be. Had to send 2 emails, proof of payment twice and a phone call before the order placed on the 3 May 2023 was even activated by the 11 May 2023. One would expect a little more "hands-on" attention for a on-line offering. Unlikely to use them again, sorry.
Reply from Gear Here Tech Store
2023.05.11
Good day Umesh, sorry for the inconvenience caused and that you did not have a pleasant shopping experience with us. We always strive to deliver the best service possible. The first proof of payment you sent did not come through, nor did your funds reflect in our bank account hence we requested for you to resend the proof of payment. Your order was placed on the 3rd of May, but your payment only reflected in our bank account the 5th of May. We do not process orders when the money does not reflect in our bank account and this caused the delay.
Once again we apologize if this caused any inconvenience.
Jan de Kock
2023.04.21
Deon Seymour
2023.04.17
**EDIT: 14 months later, I've placed multiple orders, others I've recommended to Gear Hear are pleased.. this place is still sweeping clean like a new broom. recently purchased a 750w PSU for a 3rd party and everything went great. Ordering, payment, Delivery. Hardest part was not ordering a 2nd unit for myself.
I found GereHere back in Feb 2022 when looking for an upgrade kit to bring my spec back to modern gaming standards.
The service received was so customer satisfaction focused I can say after making multiple orders and referring further people to them that the company sells service first and supplying goods is just how they do it.
Pre-sales service - excellent
After sales service - excellent
Shipping and delivery - excellent
RMA warranty support - excellent
Reply from Gear Here Tech Store
2022.06.08
Hi Deon, WOW, what a review, thank you so much for the kind words and for trusting us with your purchase. You are awesome, thanks for recommending us to others! It was such a pleasure assisting you.
David Wolstencroft
2023.04.07
Professional service. Order 1 day later than expected but not serious. Pick up point not straightforward to find the first time.
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aot foto
2023.04.07
trustworthy and excellent service. i recommend
Mo Gee
2023.04.02
Evan Clarke
2023.04.02
Excellent service. Will purchase again
Neisha Maharaj
2023.04.01
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Gillian Robb
2023.03.30
If I could give 0 I would. Probably the worst customer service I have recieved after shelling out R12 000 on a product. From the get go the experience was bad.
Bought a EcoFlow River Pro. Paid for express delivery. After a few days I had to email to here where my delivery was only to find out their is a stock issue. No email to say we sorry we have a stock issue. If I didn't email 4 days later I would still be waiting. Gear Here blamed EcoFlow. Eventually after a long drawn out email battle I got a refund for my express delivery and the machine eventually came.
Fast forward 3 months. EcoFlow battery has an overload error and needs to be sent in for repairs. So I'm super annoyed but they send a courier to pick it up and assured me that it takes 10 working days to assess. It's been almost a month and have heard nothing. Not even sure where my machine is and what the issue is. But was told by customer service that they have many clients that they are tending too and that's why they can't communicate promptly and basically I should have patience.
Got hold of EcoFlow SA and they have said they are going to try and help me. Thank goodness their customer service rocks
Reply from Gear Here Tech Store
2023.03.30
Dear Gillian,
I would like to sincerely apologize for the poor experience you had with our store. It is certainly not the level of service we aim to provide, and we take full responsibility for the inconveniences caused during the purchase and repair process.
We are sorry for the stock issue that delayed your express delivery and for the long wait to get your product repaired. We understand your frustration and disappointment, and we have taken steps to ensure that such incidents do not occur again in the future.
We would like to assure you that your EcoFlow River Pro has been repaired and dispatched to you. We appreciate your patience and understanding, and we hope that you will give us another chance to prove our commitment to excellent customer service.
If you have any further concerns or feedback, please do not hesitate to reach out to us. We value your business and appreciate the opportunity to serve you better.
Dumisani Masango
2023.03.26
Great shopping
Kelebogile Mothoagae
2023.03.19
Their communication and response is on a superficial level!