Frontier Chrysler Dodge Jeep Ram Ltd - Smithers

Frontier Chrysler Dodge Jeep Ram Ltd - Smithers Reviews

Excellent rating
4.6
180 reviews Verified
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Reviews (180)
Martin Hughes
Martin Hughes
2024.02.21
Bought a used vehicle recently and the service and price was exceptional, there was one small issue with the ride quality and they did not hesitate to look and fix the problem at no charge. would recommend highly
Reply from Frontier Chrysler Dodge Jeep Ram Ltd - Smithers 2024.02.27
Thank you for taking the time to leave a five star Google review. We are so glad you gave us the chance to make everything right after hitting a small bump. I will pass on your kind words to our sales team.
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Sheldon Mracek
Sheldon Mracek
2024.02.09
The Sales people were friendly and good to deal with. Can't say the same about the service manager Nick. The Steady Bearing that was supposed to be $300 Turned out to be $500 on our bill. The Mechanics in the shop were also very helpful.
Reply from Frontier Chrysler Dodge Jeep Ram Ltd - Smithers 2024.02.09
Hi Sheldon. Sorry that you had a negative experience in our Service Department. We always try to strive to provide the best customer service, but unfortunately sometimes we miss the mark. Thank you for the business and take care.
Karl Joseph
Karl Joseph
2024.01.26
Reply from Frontier Chrysler Dodge Jeep Ram Ltd - Smithers 2024.01.26
Hi Karl! Thank you for such a kind review. It really means the world to us! Have a wonderful weekend.
NorthernAlberta 15
NorthernAlberta 15
2023.12.13
To bad they favour salesman over others. What’s fair game here?
Reply from Frontier Chrysler Dodge Jeep Ram Ltd - Smithers 2023.12.23
Hello! I'm so sorry you did a great experience dealership. I'm not sure I understand your concern and after checking with our team member, nobody is able to provide any context to your comment. Please feel free to reach out to our Dealer Principal, Jason McCrindle, if you would like to discuss this further at 250.847.4266. Hope you have a wonderful holiday!
Kathy Bedard
Kathy Bedard
2023.12.09
Good and thorough service!
Reply from Frontier Chrysler Dodge Jeep Ram Ltd - Smithers 2023.08.26
Hi Kathy. Thanks for taking the time to leave a review and appreciate that you stopped by our business. We noticed that we did not receive a perfect 5 star review and would love to hear how we could do better. Please feel free to contact Jason (Dealer Principal) by calling 250.847.4266. Have a fantastic weekend!
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Michael Pederson
Michael Pederson
2023.11.17
Reply from Frontier Chrysler Dodge Jeep Ram Ltd - Smithers 2023.11.20
Hi Michael. I'm sorry to hear that you did not receive the 5-star service we try to provide all of our customers. Jason, our Dealer Principal, is available for you to reach out to if you would like to pass on any feedback from your experience at our business. Our dealership phone number is 250.847.4266. We hope that we will be able to earn your business again in the future and give you the excellent service our customers expect.
Jeannette McCrindle
Jeannette McCrindle
2023.11.04
Reply from Frontier Chrysler Dodge Jeep Ram Ltd - Smithers 2023.11.13
Thanks for the fantastic review, Jeannette! Can't wait to see you around the store again soon.
Jason TrailsNorth
Jason TrailsNorth
2023.10.01
Great people, great service!! Nick Bandstra provides excellent customer service!!
Reply from Frontier Chrysler Dodge Jeep Ram Ltd - Smithers 2023.10.10
We appreciate you taking the time to acknowledge our dealership. Thanks for the great review!
Laura Besinger
Laura Besinger
2023.10.01
Great service!
Reply from Frontier Chrysler Dodge Jeep Ram Ltd - Smithers 2023.10.10
Thanks for five star review! We appreciate it!
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Leanne Lubberw
Leanne Lubberw
2023.10.01
Service here is wonderful!
Reply from Frontier Chrysler Dodge Jeep Ram Ltd - Smithers 2023.10.10
Our service team at Frontier Chrysler Dodge Jeep Ram Ltd. is is truly amazing. Thanks for noticing!
graceconrad vs
graceconrad vs
2023.09.30
I love the way Nick treats me with love and respect every time
Reply from Frontier Chrysler Dodge Jeep Ram Ltd - Smithers 2023.10.10
Thanks for the review. We really appreciate our great service manager, Nick!
Tyler Vis
Tyler Vis
2023.09.30
Nick has been taking care of our fleet for a long time. He is very helpful and always keeps us up to date with the work being done. Ask him about his hobbies which include homemade pasta, friendship bracelets and on sale wines.
Reply from Frontier Chrysler Dodge Jeep Ram Ltd - Smithers 2023.10.10
We appreciate you acknowledging our fantastic service manager, Nick! Thanks for the great review.
James Horner
James Horner
2023.09.30
Needed keys programmed and they did it quick and for a great price.
Reply from Frontier Chrysler Dodge Jeep Ram Ltd - Smithers 2023.10.10
Thanks for the great review! We appreciate that you noticed how hard Frontier Chrysler Dodge Jeep Ram Ltd. works to be efficient and affordable. Have a great day!
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Bryan Reagh
Bryan Reagh
2023.09.30
Super service! Dan Wiens (mechanic) went over and above!
Reply from Frontier Chrysler Dodge Jeep Ram Ltd - Smithers 2023.10.10
Our mechanics are truly top shelf at Frontier Chrysler Dodge Jeep Ram Ltd.-- they really keep things running! Thanks for great review!
Pierson Ede
Pierson Ede
2023.09.29
Great service!
Reply from Frontier Chrysler Dodge Jeep Ram Ltd - Smithers 2023.10.10
Thanks for the five star review! Hope to see you around the dealership soon.
Wreckit Wrenchin
Wreckit Wrenchin
2023.09.29
Always a pleasant experience at frontier. Parts and service are great, Kyle is a great salesman knows his stuff.
Reply from Frontier Chrysler Dodge Jeep Ram Ltd - Smithers 2023.10.10
That is wonderful to hear that you enjoy our dealership so much. Kyle is so great to have at our dealership in the sales team. Have a great day!
Aluk Teeng
Aluk Teeng
2023.09.27
Got my car here, awesome service
Reply from Frontier Chrysler Dodge Jeep Ram Ltd - Smithers 2023.10.10
Thanks so much for the perfect review! Hope to see you around the dealership soon.
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Blake Holenstein
Blake Holenstein
2023.09.26
Frontier Chrysler has always been fantastic to deal with. Very friendly staff who are always working hard to get you the best prices and service. Nick in the service department always goes above and beyond the call of duty every time. High recommends!
Reply from Frontier Chrysler Dodge Jeep Ram Ltd - Smithers 2023.09.27
Thanks for the wonderful review. We appreciate that you see how hard we work to provide exceptional service and prices. Hope to see you around the dealership soon!
Kelly J.
Kelly J.
2023.09.26
I purchased brand new vehicle 7 yrs ago and have been nothing short of impressed and happy with their parts/service department about all warranty services. Any issues they are always helpful and their courtesy drivers are amazing. Thanks dodge for always being there for me! You team is great!
Reply from Frontier Chrysler Dodge Jeep Ram Ltd - Smithers 2023.09.27
Wow! What a great review! Thank you so much for taking the time to let us know-- courtesy drivers are so fantastic to make sure that our customers are taken care of! Have a great day!
Betty Bandstra
Betty Bandstra
2023.09.26
Had a great experience at Frontier's service dept. Service staff was very friendly and accommodating. Work done well and would definitely recommend Nick and the staff for service work.
Reply from Frontier Chrysler Dodge Jeep Ram Ltd - Smithers 2023.09.27
Thanks for the great review! We love having Nick at the dealership, he is such a gem! Have a great day!