FragranceNet Reviews

Counterfeit products being sold by them. They also simply send a message saying it has been shipped when there is no proof of shipping. Stay away from this company, they are internet frauds. They don't have products and they simply charge your credit card.

They will rip you off. The perfume is expired and usually smells like alcohol and chemicals but I needed some perfume at a decent price so I took a chance and hoped I wouldn't get perfume that was expired. Instead of expired perfume, I didn't get any. They will steal your money. I paid for 1-2 day shipping costing 15.95 and I didn't receive it until 6 days later. There's no one you can get through to help with any problems. I live in a small town and there's not a huge selection of perfume. I ordered from them for a special event and need it ASAP, why I paid for 1-2 shipping and I didn't get it in time and I actually ordered in plenty of time if you actually get the correct shipping you pay for. Nobody to live chat or call on weekends. They literally stole my money and just sent it regularly mail.

My son's first purchase! When the package came, it was already partially opened with the contents empty. We contacted and asked for a replacement to be expedited as my son was traveling to Japan and wanted to take it with him. It never came in time. I called again for him and they apologized..I asked them to send a replacement and they said they would. Six days go by and I call to check on the replacement. I was told the replacement was damaged. The lady did not offer another replacement but said we would get a refund in 3-7 business days. They didn't even offer a discount or coupon. Sad. I am afraid that I will not see any refund. I feel they are not legit. Also, I spent 45 minutes on hold. Never again.

As fake as it can get! I have been using Tom Ford for three years and what I received from this company can't even classify as a knockoff! The moment I opened the packaging I knew something was off. The box was off, the bottle label was just so wrong, the stickers at the bottom were a clear giveaway and then the scent was just the worst attempt at trying to replicate an original. Do not fall for the deals. Their stuff is not even worth 5% of what you'll end up paying. Complete trash!

Be honest and state that the item is not the original scent. Let people know they are not getting a deal, just knockoff perfume that is actually overpriced coming from this company. You're better off buying from street sellers, corner stores. Wasted my my money.

I just received my order. It only took a day. So why one star. The bottle of Boucheron I ordered is fake. It smells horrible, not even close to the original. I’ll take the loss, don’t want a refund. I had a feeling it would be fake.

Used them for the first time recently based off various fragrance communities recommending the site for deals and legitimacy. My overall experience is positive with them minus a few caveats. They took a while to ship. And when they did, it was handled by OnTrac (part of LaserShip). I absolutely hated OnTrac as they could never deliver my package, thankfully a FragranceNet customer service rep over the phone was very understanding and resent my order via UPS and it arrived promptly. So at the very least, they accommodate reasonable issues. But please, please cut your shipping ties with OnTrac.

Because of their aggressive advertising to me email, I ordered 3 times the COMPLETE SKIN CARE SYSTEM of PRESCRIPTION YOUTH skin care products. One on 07.27/2023, another on 08/04/23 and another on 10/17/2023 in the amount of $114.31, $114.31 and $118.12, totaling $346.74. I am a senior and have vision problems, but my sister noticed on Mother's Day 2023 when I gifted her 1 of the products, that the products had been expired since 10/2022. I had only used 2 creams from the 12 pieces contained in the 3 packages. I called the company and was told to send everything back (10 creams for face-daytime, face- night time and eyes day and night time. So I sent them a package with the 10 creams that had not been used and I had only used the eye creams. I had a long eye infection that I have seen 2 ophthalmologists for, not suspecting it's their eye cream that make my eyes tear and red. It's been 2 weeks that I returned their products and I have not heard from them. Being a senior, my money is limited and I am very disappointed in this business. Please help!!!