Fox Rent A Car Reviews

Worst ever. Never again. The car was not cleaned. Cracker on the floor in the back seat. The center console had spilled soda on in it (grape soda to be specific). When trying to leave, I sat at the gate waiting for someone to let me out (about 10 minutes). Backup to allow me to turn around and do back to the customer service counter to complain. Finally, someone went to the gate, but the car did not have the appropriate paperwork showing it was even cleaned. So the gatekeeper had to do it himself. Of course, he did not document the fact that it was not cleaned. Only cared about any damage. Oh, and I took a picture of the interior and exterior prior to leaving the lot. So they can't say I am making this up. I wanted to rent for longer, but decided to take it back at the end of my rental due to the horrible experience, and rented with another rental car company (Budget). It was so much better.

This company is a SCAM! The rental price seems very reasonable but they will sneak in charges to your credit card about a month after you get back from your trip. I didn't get a copy of rental agreement upon renting or returning the car. **************** is non-existent basically. I filed a dispute with the my credit card company. *** sent them a copy of my agreement showing that we took out insurance and added fees of $167.00 Since I had no copy and all the credit card company could tell me was you signed this. So now I am going after Priceline who I rented the car through and probably won't get a refund. However, I want others to know not to rent from this company. I wish I had researched them prior to renting. YOU CAN'T TRUST FOX! I feel blessed they only charged me $167 I see many others that were charged $500 up!

Zero stars! Paid collision damage up front on Expedia. When at the counter was asked to sign, asked what the total was? Was told the agreed amount of $ ******. When I picked up the car, was told they charge deposit in case of cleaning fee like smoking. When I got the bill they kept the deposit and said it was for insurance. Trying to get through to them is a nightmare! Could not understand person on the phone, asked for a supervisor, she said they may get back to me in ***** hours, still waitingDisputing charge with my credit card company.

Paid for a rental car through Priceline and Fox Rent a Car clerk told us she could get us a better deal and lower that Priceline quote.but what she was really doing was charging us add-ons. She explained what the final price would be, which we thought was total cost for the rental but what she was really quoting was all the add-ons plus a deposit for car. She lied and misled.

WORST RENTAL EXPERIENCE OF MY LIFE.Prepaid $582 for a rental only to arrive at the rental counter, wait over an hour, and then be told that no cars were available. If a car is reserved for a specific date and time for pickup, especially when paid for, how is it not ready?Finally, myself and several people in line ahead of me, were walked over to Dollar rental BY THE *** EMPLOYEE because they had a few cars left. I was told that *** would reimburse the difference, which I double checked with the Fox employee about before heading to the garage with my new rental agreement from Dollar for $948.Once the car was returned to Dollar, I called Fox to follow up on the reimbursement process only to be told that (A) there was no record in the Fox notes about running out of cars nor the employee promising reimbursement and (B) I should have been given an 'upsell agreement' by *** which I was not. Now it appears that I am out of luck with reimbursement after paying more than DOUBLE to a competitor under the promise of being made whole by ***.Not only were the Fox representatives at the SEATAC counter not helpful, they were also incompetent. Calling the customer service line has been just as maddening an experience with no help or guidance given at all.I would sooner walk barefoot to my destination than to rent a car with Fox.

Worst car rental Company. I had my money market card as I do not use credit cards. They refused to rent me a car then refused to refund me. I have used my mm card in place of a cc everywhere.

I Took A rental Car A Few Months Ago They Told Me That It Will Be About $450 And By the End It Was About $750

Ill start this with I would prefer to give 0 stars to Fox rent a car . They are attempting to charge me $511.11 for cleaning dirt of the floor boards of the ****** Rogue that I rented for 5 days. After contacting *** to dispute the charge I was told by the customer service rep to politely to go pound sand. Them I asked the rep for a supervisor. She placed on hold for approximately 10 min. When the rep came back on she informed me that there where no Supervisors available, but one would call me back. Its been over 48 hrs. and still no call. I advised the rep and asked her to document that that I would be contacting WA and TX consumer protection agency's plus I would be disputing this charge with my credit card company. So far I have done everything that I said I would plus now I'm adding this to BBB just to warn everyone how shady this company is. Additionally Fox has class action lawsuit against them In **, and lost a class action in **. The next step will be small claims.

zero company and zero customer service. don't rent car for fox.

Zero stars. Very questionable morals. Never rent from from these people..Borderline scam? Is it really cheaper? My opinion don't rent here. The rental was in SLC. When I booked, I saw that there was "Airport Pick-up" for the car.(The fine print tells a different story.) The ""Fox translation " for that statement is:" We pick you up at the airport and drive you over to an off site, actual pick up location". After a long walk with big luggage, we waited 30 minutes, for the shuttle w/no place to sit down. (The printed contract paperwork has no phone number for the actual location!) The desk persons at Fox must get a commission for the "ADD ONS"?? Anyway, they tried 3 or 4 awkward ways to up the charges, while we were standing at the desk. And then they had no car for us. 30 minutes later a big car was brought around, and I agreed to take that car for a higher price.( I know that makes me sound like a sucker, but we were headed out for 13 days, and It was a nicer car). A few days later we had an incident. A bus hit (brushed) the car while it was parked. The ******* was great to help, and immediately agreed to pay. Fox recovery just sent me a request for the full amount. Along with that Fox Recovery included this paragraph in the letter they sent me. Quoting directly from the letter. "If you are in agreement with our position as set fourth in this letter and it is your desire to resolve the matter at this time, please remit payment in full referencing our claim number, to the address noted on this document". They tried to get me to send them the total 3900$ amount for all damages, knowing full well that the bus company was paying for it too. (Looking for the unsuspecting)? When I phoned ***** he started to tell me the bus *** had paid but changed that to say they had "committed" to pay. The Fox damage recovery group got a $250admin fee, on top of getting their car fixed, and perhaps a kick back from the body repair shop? This place is a joke! ??Morals??