Ordered light cover on Amazon. Measured per instructions. Received cover that did not fit and was different measurement. Fluorolite Plastics LLC would not refund. They did request pictures. A few days later offered to send me new cover for $89.99. Would not issue a return for the unusable cover that cost $94.99. They state non-refundable. When they send you wrong size and then offer you another one for more money do they think that is quality service. This is NOT customer service.
Verified
Arrived with one cracked. I’ve submitted without response.
Reply from Fluorolite Plastics LLC
2026.07.06
You never contacted us, how are we suppose to response? You can see in multiple reviews below, if you received a damage product, please send us the pictures of the damage products and we will send you the replacement. Please send us the pictures of the damage item to 508-709-5347 and we will send you the replacement. Thank you, Fluorolite Team
I highly recommend Fluorolite, I received my lens today, and it was prefect, the packaging was first class, it was mark fragile and it was secured inside the package so there was no chance of movement. They are a first class company and would not let order the lens until they had all the dimensions for the lens to fit the fixture, their customer service keep me informed and when it was shipped notified me as to the date it would be delivered. The lens fir perfectly on the fixture, thank you and it was pleasure doubusiness with you and would hesitate to recommend Fluorolite.
Reply from Fluorolite Plastics LLC
2026.06.19
Thank you, Bob, for sharing your experience! We're happy that your lens met your expectations and appreciate your kind words about our customer service. We will let our shipping people know, they will be very happy to know.
Verified
How did UPS lose my package in one day? Do they really track?
Reply from Fluorolite Plastics LLC
2026.05.15
UPS lose packages all the time, specially small box get lost before they even reach to distribution center. We sent you another one when you posted the review. We even emailed you twice but we didn't get any response. Your order was shipped again and we checked it was delivered too.
I had a mixed experience with this company. The part that I ordered didn't fit, unfortunately, and I was charged almost double the quoted shipping charge (i.e., there were hidden fees). I did receive a refund for these fees about a month later.
Reply from Fluorolite Plastics LLC
2026.03.31
We're sorry to hear about your experience. Just to be clear, you told us you needed the part from our website, we didn't tell you that part is what you need. Regarding, the shipping, we charged you for the shipping itself. We do not pay for broker fees. Because you are in Canada, it's considered out of country and there is a broker fee that customers have to pay. We only charge you for shipping itself and that's all you paid us. We did promise to give you a curtain amount of refund for shipping to compensate for the fact that you were not aware of broker fees. We apologize for not processing it on time, we just processed it.
Thank you,
Fluorolite Plastics
Thank you,
Fluorolite Plastics
I needed a replacement light cover for a 4-tube kitchen light fixture. I knew it wouldn't be easy to find, because it's an older style light. I found Fluorolite through a web search, and their website led me right to the needed light cover. I called them because I had a measurement sizing question, and they answered it promptly and that gave me the confidence to place the order.
After I ordered the fixture, I discovered that it was damaged during shipment. I called Fluorolite, sent them pictures of the damaged cover and packaging, and they immediately shipped out a replacement cover. It arrived intact, and was very easy to install and was the exact correct size. Fluorolite was easy to deal with and they make a quality product.