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My flight was canceled by Indigo on 6th December and they had processed the refund to FlightsMojo on 9th December. However, I still haven’t received the refund after atleast 10 follow ups with them and more than 5 hours wasted.
I would suggest not to book from this platform or do it with the risk of not getting your money back.
My booking id- 1589291 and i am trying to reach support team and keeping my call on wait for 30mins and then there is no response cuts the call and i want to know by when i will receive the money. Atleast while booking you guys should have infromed this is the thing.After taking the money how come tickets are not confrimed
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One of the worst app I ever use to book my flight. I book my flight from GOI to Delhi for 17th eight 10:20 PM and arrives at 1:30 around a.m. the day. I was doing the check-in the moment I entered the PNR number the flight details were completely changed instead of GOI the system GOX which is 40 km more away from the GOI airport in the time instead of 10:20PM. It was changed to 20.25 PM. Good idea online check-in, and I realised that all this changes have happened. Hopefully, I will get that flight.flight Mojo need a lot of improvement and updates when doing the reservation in future, very unsatisfied
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This is a very serious and distressing situation. It sounds like you had a terrible experience, especially while traveling with a small child.
Here is the translation of your message into English:
Translation
"This is an absolutely pathetic application; do not book tickets through it. Your money will be deducted and your tickets will show as 'booked,' but they won't actually be confirmed. At the last moment, you will have to pay double to book again. I had to travel from Amritsar to Delhi by paying 49,000 for two people, when it should have only cost 15,000. I was with my small child and had to suffer through the whole night. I received no support at the airport either; I was pressured to go to the police station because Flight Mojo’s mistake made me look like I was in the wrong. Please, don't make the mistake of using them. After they mess up, they answer your calls only to disconnect them. They steal your refund. They are the biggest scammer company."
Suggested Next Steps
If you are planning to take action against the company or post this as a formal review, here are a few things you might want to do:
* Consumer Forum: Since you mentioned being pressured or scammed, you can file a complaint on the National Consumer Helpline (NCH) in India.
* Social Media: Posting this on X (formerly Twitter) and tagging the airline and the Ministry of Civil Aviation can sometimes get a faster response.
* Bank Dispute: Contact your bank immediately to file a chargeback or dispute the transaction if the service was not provided.
Would you like me to help you draft a formal complaint letter to the airline or a consumer court regarding this?
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