FlatRate Moving

FlatRate Moving Reviews

Good rating
4.4
860 reviews Verified
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Reviews (860)
Jeff Howell
Jeff Howell
2024.03.14
Reply from FlatRate Moving 2024.03.14
Hi Jeff, Thank you for taking the time to rate us! We are glad you had a good experience at our office and hope to see you again soon! Thank you, FlatRate Moving
Cris E.
Cris E.
2024.02.25
I had an amazing experience with FlatRate! The three men (I only remember one name Carlos) were incredibly fast, professional, and friendly. Their work exceeded my expectations, and I'll be recommending FlatRate to anyone in need of a moving company.
Reply from FlatRate Moving 2024.02.25
Hi Cris, we are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Thank you, FlatRate Moving
Kelsey Arnett
Kelsey Arnett
2024.02.13
Moving is so stressful, but Flat Rate made it a smoother process from start to finish. I had my things in a storage unit with Flat Rate for over a year. Payments and communication were always consistent. Then I hired them to move all my things long distance and that was also a great experience. Shout out to Adil, Manny, and my mover for quick and easy communication. Flat Rate services are worth the money. Reliable, transparent, and professional. Thank you again for all your help!
Reply from FlatRate Moving 2024.02.13
Thank you so much for your kind words, Kelsey. We really appreciate you taking the time out to share your experience with us. Thank you, FlatRate Moving
Emily Trendle
Emily Trendle
2024.02.06
Critical
Professionalism
Quality
Responsiveness
Lisa Silverman Meyers
Lisa Silverman Meyers
2024.01.30
From start to finish they were terrific - always a human to answer questions for a complex move, Ido and his team were early, packed everything with care and could not have been more lovely. Great humans doing a great job. Thank you
Reply from FlatRate Moving 2024.01.30
Hi Lisa, we are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Thank you, FlatRate Moving
J. Joyce Rossow
J. Joyce Rossow
2024.01.23
The company’s communication is horrible on all fronts; both with the customer and between the office and the moving teams. If you want clear, consistent communication to confirm the details of a move you spent $5k on, I guess that’s too much to ask from Flatrate. Their app has so many technical issues that caused errors in my contract that I had to pay extra hundreds of dollars for on the move to fix, such as entering the amount of flights of stairs as “0” when I vividly remember entering 4 when filling out my paperwork. The lead member of the moving team was immediately nasty and rude towards myself and my roommate on the day of the move. They also managed to deliver the entirely wrong items to the wrong addresses on a two-stop move, despite the items being sorted. To top it all off, they broke several things and I am missing parts of my furniture. If you care about yourself, your time, your energy and your belongings, do not use this company. Also conspiracy theory: I am 99% sure that the majority of these positive google reviews are faked by the company themselves because of how they are all worded the same, but on other websites the rating is lower and the reviews seem way more genuine. Just saying.
Reply from FlatRate Moving 2024.01.23
Thank you for providing your feedback, J.. We set a high standards for ourselves and are truly sorry to hear that these standard fell short on your move. Please get in touch with us by email at customerservice@flatrate.com or you phone at (866) 766-9858 so that we may address your concerns. Thank you, FlatRate Moving
David Williamson
David Williamson
2024.01.14
Three moves with Flat Rate have all been good to great, vastly better experiences than Piece of Cake as well as better value. Most recent with Mile Vukovic was exceptional. Professional, fast, courteous, couldn't ask for anything more.
Reply from FlatRate Moving 2024.01.14
Hi David, we are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Thank you, FlatRate Moving
liz strocchia
liz strocchia
2024.01.13
From the sales VP Dejon Reid to Stephan’s moving team. They were all amazing. Great prices and awesome people. You get up to the minute info on where your truck is. Emails regarding any info needed from us. COI in a timely manner. And did all this in a weeks notice. They ensure everything is set in order to have your move run smoothly. And it did. Communication. From start to finish. I highly recommend them for your office or residential moves. They are professional and an absolute pleasure to work with.
Reply from FlatRate Moving 2024.01.13
Thank you so much for your kind words, Liz. We really appreciate you taking the time out to share your experience with us. Thank you, FlatRate Moving
Martin Susmel
Martin Susmel
2024.01.02
Stephan’s Team was great.
Reply from FlatRate Moving 2024.01.02
Hi Martin, we are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Thank you, FlatRate Moving
Orhan Cetin
Orhan Cetin
2023.12.30
Title: Extremely Disappointing Experience I recently engaged the services of FlatRate moving and my overall experience was incredibly disappointing. From the outset, they demonstrated a lack of care for customers, and their service fell far below expectations. Not only did they charge extra money without any transparent explanation, but they also failed to uphold promises they made during the initial agreement. The level of service provided was abysmal, with no apparent regard for the stress and challenges that come with moving. To add to the frustration, I was charged twice for their services, highlighting serious issues with their billing processes. This kind of negligence is unacceptable and reflects a complete lack of professionalism. In summary, my encounter with FlatRate moving was by far the worst moving experience I've ever had. I strongly advise others to exercise caution and explore alternative options to avoid the numerous pitfalls I encountered.
Reply from FlatRate Moving 2023.12.30
Thank you for providing your feedback, Orhan. We set a high standards for ourselves and are truly sorry to hear that these standard fell short on your move. Please get in touch with us by email at customerservice@flatrate.com or you phone at (866) 766-9858 so that we may address your concerns. Thank you, FlatRate Moving
Zachary Feierstein
Zachary Feierstein
2023.12.28
Fantastic moving experience - on time and very professional. Stef and his team were great the entire time - highly recommend
Reply from FlatRate Moving 2023.12.28
Thank you so much for your kind words, Zachary. We really appreciate you taking the time out to share your experience with us. Thank you, FlatRate Moving
Ian Gaffney
Ian Gaffney
2023.12.18
Stefan was great!
Reply from FlatRate Moving 2023.12.18
Hi Ian, we are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Thank you, FlatRate Moving
christine malena
christine malena
2023.12.15
Stephen’s team is amazing! They were so nice and quick. They did an excellent job wrapping all of my items. They were so helpful with putting things in the correct area! Highly recommend!!
Reply from FlatRate Moving 2023.12.15
Thank you so much for your kind words, Christine. We really appreciate you taking the time out to share your experience with us. Thank you, FlatRate Moving
Sara Murphy
Sara Murphy
2023.12.05
Above and beyond. Highly recommend!!
Reply from FlatRate Moving 2023.12.05
Hi Sara, we are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Thank you, FlatRate Moving
Jack Danaher
Jack Danaher
2023.11.28
Absolutely fantastic job from Stephane’s Team! They were a huge help and everything came out perfect. No chips or scratches on any of the items. 10/10 job
Reply from FlatRate Moving 2023.11.28
Thank you so much for your kind words, Jack. We really appreciate you taking the time out to share your experience with us. Thank you, FlatRate Moving
Inigo Apalategui
Inigo Apalategui
2023.11.27
Reply from FlatRate Moving 2023.11.27
Hi Inigo, Thank you for taking the time to rate us! We are glad you had a good experience at our office and hope to see you again soon! Thank you, FlatRate Moving
Steven Morowitz
Steven Morowitz
2023.11.06
Positive
Professionalism
Quality
Responsiveness
Value
Excellent move. Quality all the way. The 2 guys were on time, worked promptly and neatly. Wrapped all my furniture very thoroughly and I was very impressed. Kept in touch with my during travel to other location. Great communication and excellent service. Stephan was truly a great person and worked very well with his helper. This is the second time I’ve used Flat Rate Moving and the value and price can’t be beat.
Reply from FlatRate Moving 2023.11.06
Hi Steven, we are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Thank you, FlatRate Moving
Patricia Tyler
Patricia Tyler
2023.11.06
Milos and crew were amazing, wrapped and done in a couple hours, George over the phone answered all of my questions 10/10 recommend
Reply from FlatRate Moving 2023.11.06
Thank you so much for your kind words, Patricia. We really appreciate you taking the time out to share your experience with us. Thank you, FlatRate Moving
Jonathan Coravos
Jonathan Coravos
2023.10.27
Positive
Professionalism
Quality
Responsiveness
Value
Fantastic crew! Thank you!!
Reply from FlatRate Moving 2023.10.27
Hi Jonathan, we are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Thank you, FlatRate Moving
Bonnie Stanke
Bonnie Stanke
2023.10.25
Positive
Professionalism
Quality
Responsiveness
Value
SAIF and his co-workers are AMAZING! They are professional, kind, efficient and exceptionally careful. I can recommend them with absolutely no reservations! Thank you for a painless and worry-free move. Barbara S.
Reply from FlatRate Moving 2023.10.25
Thank you so much for your kind words, Bonnie. We really appreciate you taking the time out to share your experience with us. Thank you, FlatRate Moving