Fix Factory Canada - Get Fixed Reviews

Thank you, Natalie! We're delighted to hear our techs were able to assist and provide clarity on your son's phone repairs. Your feedback means a lot and helps others know what to expect. Thank you again for choosing Fix Factory Canada!

Hi Susan, thank you for your feedback! We're thrilled to hear you had a great experience. If you ever need anything, feel free to reach out. Enjoy your day!

Matthew, thanks for the fantastic review! We're thrilled to hear you had such a positive experience and appreciate your recommendation.

Thanks, Kaitlin! We're thrilled to hear you enjoyed our customer service and promptness!

Thanks, Sharwyn! We're thrilled to hear that you had a great experience with our customer service and techs.

Thanks so much, Nicole! We're thrilled to hear you’ve had such positive experiences with us. We look forward to serving you again!

Hi Daniel, we're sorry to hear about your experience. You were advised to contact our customer service support, so we can find a solution together - you didn't, and keep texting our techs threats. Texting our technicians or us rudely, with misleading or false information and obscenities, is not something we (or they) will tolerate nor do we tolerate false or defamatory reviews or harassment; in fact we action them legally in some cases, yours may be that case. The responses to you were likely in reaction to your concerning text messages you began sending the technician around 4:11am. This is unacceptable in itself and harassment. Presently we have yet to have a support ticket come in as per our terms of service for support, although you were advised of the same. While we can clearly fix devices, and we do it well (supported by the many 5* omnichannel reviews we receive daily), what we can't fix is 'human software' and thus a doctor (or teacher) may be better suited for such cases of stupidity/ignorance/arrogance. We will note however that you installed the screen yourself and we advised you that you will likely damage it during install and we offered a repair instead (in addition to the exception of conducting business in a province that we decided to pull out of due to fraud and malicious behavior). You insisted that you wanted to do it yourself and we advised (after much texting and calling) that there is no warranty once you've installed it yourself (BEFORE EVEN SENDING THE PART OR TAKING PAYMENT), which you said you were fine with and that you've done many repairs in the past. The horizontal lines are because the OLED display or fpc was damaged during installation unfortunately. The fact that you said it was working fine for 2 days and then failed supports this. The only way that lines appear on a soft OLED display is due to damage and or liquid. If it was sent damaged these lines would have been apparent immediately when installing but they weren't based on your information and our pre-shipping testing. Based on our warranty terms of service and the information detailed to you prior to sending the part to you after strongly advising to send it to us for repair instead, we are unable to approve warranty for a display that you wrecked during installation. It's quite simple and we don't need a long conversation regarding physically damaged parts. We also don't need you yelling obscenities and destructive communication, interrupting us when we're trying to explain that to you on the phone, hence the response that you are 'acting like a child' (when you said 'are you my father?'). We warned you and we did our best to offer you other solutions but you wanted the part yourself and you mentioned that you've done lots of repairs before and thus we made an exception and shipped your part and you ended up having no clue how to install it and did not send it back but instead try to install it yourself and wrecked the part. We don't need to spend tons of time going back and forth supporting physically damaged parts, it is definitely not software related and that was also detailed to you. Software doesn't cause your soft OLED or FPC to break... We are a business and not a training facility thus we are not here to ship parts to be installed with the general public and have them wreck it only to complain that we are the problem and want refunds. The only reason we made an exception is because you essentially lied to us that you've done repairs in the past and you'd be okay doing this one. You will have to learn on your own dime, or pay for professional training such as electrical engineering and or industry related training, just like our technicians did. Lesson learned, we will no longer be making any exceptions moving forward for anyone, due to this. It's best to get a professional to repair this for you instead of consistently trying to do it yourself it appears, since iPhone 14 Pro Max are not cheap screen assemblies! Grow up.

Thanks, Colleen! We're thrilled to hear your S22 Plus feels brand new again. Convenience is key, and we're happy we could provide that for you.

Hi Sam, this appears to be a fake or spam review since we don't actually have a record of any repair for you. If you have such a concern with one of our services, which is unlikely based on our other 99.9% of positive and satisfied client reviews, please do get in touch with support@fixfactory.ca

Hi Dan, thanks for your recommendation! We're thrilled you found our service professional and timely. We look forward to serving you again.