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Your device was diagnosed and repaired with the parts that were available, and the items you requested repair on were subsequently completed, with the exception of the screen replacement. It was further diagnosed pre-repair saving you thousands more since we concluded that motherboard work was required, and different parts that were unavailable would cost upwards of $800 to continue this repair (in addition to your originally invoiced total). To explain the $400 charged, it includes the s-pen removal (was stuck in frame and you requested its removal), the extensive back glass removal (was a modified device), a reapplied new back cover (which required mods to fit over the back lenses), basic motherboard diagnostics/power diagnostics, plus shipping and taxes, saving you thousands in screen and motherboard repairs, and other modifications that would be fairly expensive to get this device working again. We did contact you prior to proceeding with any further work over your originally invoiced and agreed to total, and did complete the work that was previously authorized, and pre-paid. We also promptly refunded you the difference (via EMT, accepted at 12:11am today) between what was originally quoted, compared to the work that was finally invoiced once the device (being misrepresented) was received and the diagnostics and work completed. To be clear, You voluntarily sent us an email transfer and the device (when we had already made the exception to simply have you send in your device without pre-payment), after you could not verify your identity to use credit card (which was unauthorized based on our fraud flags). We simply invoiced you for work completed (which was already consented to in the org invoice) and refunded the difference from work not completed (screen) to you since it was prepaid. We did complete the work that you had originally requested less the screen replacement since the model was foreign and not what was represented to us on the phone.
Given the fact the device required more extensive board repairs as well as the modified screen part being expensive, during diagnostics once the phone was finally opened, we contacted you to proceed further and gain consent to proceed further (as we were at the invoiced total currently, you said I'll just 'cut my losses' and said not to continue further as the costs were too high). With that we stopped work at this point after we contacted you via email, text and calling. We are reputable, kind, and given the fact that you sent in (via mail when you lived in an area with many local shops) a device that was misrepresented on the phone to us (will note it was an 18 minute phone call so if we were that rude you would never have continued business), we did the best we could based on our terms and your requests. You further than asked us just to send you the part which we were unable to do since your device was not the right model for the part, and based on our policies we don't sell parts only unless you are a registered business in the industry. At this point you were then asked to provide your identity through texting or emailing a picture of your valid government identification (since you were out of town), through the KYC guidelines and our policy when dealing with financial matters/refunds, and suspect foul play - you expressly denied providing this when asked for it and we explained that it was required to move forward or to continue business and transactions.
Not only is your review mostly false, you've left out key elements and in the many years we've been operating have not encountered this level of customer manipulation, defamation, and potential fraud. We've done nothing wrong, in fact, quite the opposite.
Govern yourself accordingly. Your review is defamatory as written!