Verified
Overall: great location and comfortable flat, but the communal odour issue and the appliance/power access problem ne
☺Very easy check‑in and convenient on‑site parking. The three‑storey building is in an excellent location, about 50 m from the harbour and 100 m from the beach. Our flat was warm, spacious and nicely furnished, with all the appliances we needed.
☹One appliance (the toaster) failed on the second day and tripped the power to the sockets; we discovered it too late and couldn’t access the fuse box to reset it. Also, although our flat was perfectly fine, there was a strong, unpleasant smell in the stairwell and corridor. It appeared to be a recurring problem (numerous air fresheners and open windows between floors), which was quite disturbing.
Reply from Firth View, Burghead
Thank you for your honest feedback and we're glad you enjoyed your stay overall at Firth View. As per our message, we weren't made aware of the faulty toaster which tripped the power. If we had been, we'd have put it right straight away and put the power back on - which would have taken only a few seconds! The fuse box is located in the kitchen cupboard. — and I'm sorry the smell in the communal hallway affected your stay.
To be transparent: this is coming from a neighbouring flat in the building, not from our property itself, and it's an issue we take seriously. We reported it to the neighbouring property managing agent as soon as we became aware of it, and we've since escalated it further, including to the local council's Environmental Health team, to get it resolved as quickly as possible.
We know a stairwell smell isn't the welcome any guest wants, and we're genuinely sorry it impacted your experience with us. We're actively pushing for a fix and are being upfront with all upcoming guests about the situation in the meantime.
We'd love the chance to host you again once this is fully resolved — thank you for bearing with us.
To be transparent: this is coming from a neighbouring flat in the building, not from our property itself, and it's an issue we take seriously. We reported it to the neighbouring property managing agent as soon as we became aware of it, and we've since escalated it further, including to the local council's Environmental Health team, to get it resolved as quickly as possible.
We know a stairwell smell isn't the welcome any guest wants, and we're genuinely sorry it impacted your experience with us. We're actively pushing for a fix and are being upfront with all upcoming guests about the situation in the meantime.
We'd love the chance to host you again once this is fully resolved — thank you for bearing with us.
Verified
☺Välutrustad och fräsch lägenhet.
☹Den illaluktande trappuppgången gav ett dåligt intryck av fastigheten som ”smittade av sig” på helhetskänslan.
Reply from Firth View, Burghead
Thank you for your honest feedback and we're glad you enjoyed your stay overall at Firth View — and I'm sorry the smell in the communal hallway affected your stay.
To be transparent: this is coming from a neighbouring flat in the building, not from our property itself, and it's an issue we take seriously. We reported it to the neighbouring property managing agent as soon as we became aware of it, and we've since escalated it further, including to the local council's Environmental Health team, to get it resolved as quickly as possible.
We know a stairwell smell isn't the welcome any guest wants, and we're genuinely sorry it impacted your experience with us. We're actively pushing for a fix and are being upfront with all upcoming guests about the situation in the meantime.
We'd love the chance to host you again once this is fully resolved — thank you for bearing with us.
To be transparent: this is coming from a neighbouring flat in the building, not from our property itself, and it's an issue we take seriously. We reported it to the neighbouring property managing agent as soon as we became aware of it, and we've since escalated it further, including to the local council's Environmental Health team, to get it resolved as quickly as possible.
We know a stairwell smell isn't the welcome any guest wants, and we're genuinely sorry it impacted your experience with us. We're actively pushing for a fix and are being upfront with all upcoming guests about the situation in the meantime.
We'd love the chance to host you again once this is fully resolved — thank you for bearing with us.
Verified
Fantastic week in a lovely apartment great location apartment was clean and comfortable already booked for next year
☺Apartment was clean warm and comfortable with a fantastic view
☹Everything was perfect nothing to dislike
Verified
Would highly recommend and we would stay again.
☺Wonderful location. Great view. Friendly locals. Pub close by. Lots to see and do.
☹Nothing
Verified
☺Apartment 10/10
☹Unfortunately our stay was spoilt due to a horrible stench in the hallways
Reply from Firth View, Burghead
Thank you for taking the time to leave a review and we’re delighted you enjoyed the apartment. We’re very sorry about the smell in the communal stairwell. This is coming from another property in the building and we’re doing everything we can with the managing agent to resolve this. We apologise if it impacted on your stay.
Verified
Great Host , Doug was very helpful. Good instructions , great location. The visit was short but I will be back to enjoy at the beautiful village has to offer. Highly recommend
Verified
Just what I needed when visiting family
☺Location was great for us, doesn’t look great from the street/ staircase but the flat itself is great.
☹Squeaky floor boards but very old building.
Verified
Very good
☺ Location..well kept flat.
☹ If you have mobility issues 3 flights of stairs.
Verified
Clean and cosy
☺ Very comfy beds and sofa. Adequate sized rooms, kitchen was well equipped.
☹ Double bedroom was small with just enough space to get down either side of the bed. Entrance into apartment was quite tight but manageable.
