First Horizon Bank Reviews

F M 2026.04.02

     

Do not bank with them! They do not care to help you when you have been a long time customer and you want to move money to another account.

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Reply from First Horizon Bank

F M, thank you for reaching out to us! We are so sorry to hear about your experience. We would like to hear more details about this, please give us a call at 800-221-6512 (Monday-Friday 8am – 6pm EST, Saturday 8am – 4:30pm EST) at your earliest convenience. ^Bree

Praviva Ras 2026.02.13

     

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Reply from First Horizon Bank

Praviva Ras, thank you for reaching out to us! We are so happy to hear of your experience! Please don’t hesitate to reach out to us if you need assistance in the future. ^Bree

Brent 2026.02.02

     

Upon a Two hour stay at the bank. It turns out that the issuing company writing the check was issued from was completely at fault and the branch manager and the bank teller both sat with me the entire 2 hours and did everything they could and contacted multiple numbers of the company to try and get the check verified only for the issuer themselves were not be able to verify their own check and wire me the money. The young men both the branch manager and bank teller working on the day of this review are to be fully commended. This review has been updated to 5 stars.

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Reply from First Horizon Bank 2026.02.02

Hi Brent, Thank you for reaching out to us, and we are sorry to hear that you have had this experience at our 709 Canton Rd banking center. We appreciate your feedback and will document the situation. We can confirm that checks that are mobile deposited, deposited via atm, or deposited inside the banking center have to go through processing before the funds are present to the client. If you would like to cash these checks we would be happy to assist you inside our banking center. ^Mike

vance wright 2025.12.05

     

Reine assisted me today and provided exceptional customer service. She’s truly a banking extraordinaire!

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Reply from First Horizon Bank 2025.12.06

Vance Wright, thank you for reaching out to us! We are so glad to hear about your experience. Satisfaction is a top priority here at First Horizon. We value your feedback and make it our goal to deliver the best customer service possible. We have forwarded your comments to the appropriate branch for recognition. Please don't hesitate to reach out to us by calling 800-221-6512 (Monday-Friday 8am – 6pm, Saturday 8am – 4:30pm) if you have questions or concerns. Thank you for banking with First Horizon! ^Bree

Ragavi Ravichandran 2025.11.26

     

Justin Genwright was a pleasure to talk to. He made sure our banking experience was seamless!

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Reply from First Horizon Bank 2025.11.27

Ragavi, thank you for reaching out and sharing your experience. We are happy to hear of the positive interaction with our representative. We have forwarded your feedback to the appropriate department for acknowledgement. We appreciate your business! ^Bethany

Marie Marth 2024.03.05

     

Worst bank to be banking with. All they going to do as soon as you step into the room is discriminating and interrogating you. They gonna ask you questions that are not even their concerns. My daughter called me crying due to unfair treatment.

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Reply from First Horizon Bank 2024.03.05

Hi Marie, We hate to hear that you feel this way, and would like to hear more about this experience please have your daughter contact me at 800-221-6512 (monday-friday 8am-6pm saturday 8am - 430pm ^Michael

Vicky Padgett 2023.08.31

     

The staff is friendly, as they should be. 🥳 They are always helpful when you need service outside of the normal, every day banking.

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Alfonzo Walker 2023.08.29

     

Do Not go to this branch if you are an interracial couple!!! The staff was very helpful and professional...the branch manager on the other hand needs to be demoted, seriously. This man tried to keep my payroll check when i went to open a new account!! My payroll check has SIX SECURITY features on it!!!! How is it that a simple cashier knows what security features to look for on a check to see if it's legit or not....but a bank branch manager has no clue at all about security features that are put on checks to verify if they are legit?????? My first and very last experience with the very unprofessional bank and branch!! Your branch manager needs some serious retraining and customer service classes as you lost a potential customer the very first encounter that was trying to open another checking account and transfer $20,000 over to your bank. I just wonder, how many other potential customers and business accounts did your branch lose because of the extra things your branch manager does to go Out Of The Way to make sure not to help a customer!!!! And he didnt even read the back on the check and look for this info!!!!!!

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Brandi Peavy 2023.04.21

     

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Leadership Cobb 2018.06.13

     

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sarah gaither 2018.01.12

     

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Adam Rozen 2017.07.29

     

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