Firescience Architectural Fireplace Designs Reviews

Firescience installed a fireplace a year ago, which was pretty much perfect, so it made sense to get them for a 2nd fireplace we wanted to install. The problem started with them not coming out to the premises for a quote and ended up under quoting significantly due to using a video and photos to quote. They installed the fireplace, but damaged the fireplace and the pipes quite badly (per the pics), they also damaged the ceiling and tried to patch it up with silicone. The workmanship was also very untidy in general. I asked them to return to repair the damage they did. They then refitted a part of the pipe, but then the fireplace leaked (see pics). I again asked them to fix the leak, they came out once more and the fireplace still leaked, they had to come out once more to fix the leak. To crown it all they then slapped me with another R3000 invoice which they said was due to them needing more pipe than they thought (but I believe I paid for the repaired pipe). This R3000 was in addition to the elbow pipes they provisionally include in their quotes in case it is needed. So they charged me with the elbow pipes and an additional R3000. This is exactly the same roof they did the first installation for (which we werent charged for the elbow or any other additional pipes). Be very very careful for these guys.

Our gas fireplace wasn’t igniting, so I emailed Firescience - I had hardly hit send when Bernard reached out to me! He quickly helped us and offered some great advice too. We really appreciate the excellent service and support.

Mense hierdie is n les in AFTER SALES service, as jy n kaggel wil koop staan almal tou om jou geld te vat, die WARE toes kom n paar jaar later wanner jy n probleem het, want lets face it, dars nie baie geld in AFTER SALES service nie. Ek het 2 jaar gelede op n Woensdag met Bernard gepraat, deposit betaal en Vrydag was my kaggel geinstalleer. Nou 2 jaar later het ek n klein probleem, 2 dae later wat hul daar en gefix gratis en verniet. Mense ek ken diens en hierdie dies is SKAARS, as ek se diens verwys ek veral na die AFTER SALES diens. net vir die rekord, eks nie familie van hom nie hyt my ook nie betaal vir hierdie post nie, ekt nog nooit eers die ou ontmoet nie, maar eks al 32 jaar in die diens bedryf en ek gee hom en sy span 12/10, ja dis NIE 10/12 nie dis 12/10!!! Thanx Firescience - jul is TOPS.

Bought a Heeta 600 Arc - amazing fireplace.

Great job teen ń billike prys. Woensdag navraag gedoen, Vrydag ingesit, Saterdag gebraai. Dankie!

We recently had a fireplace installed by Firescience and couldn't be happier with the service. Tich was fantastic during the sales and quotation process, patiently answering all my questions about different units. On installation day, we were still unsure, so Tich arranged to bring two units for us to see how they would look in the space before installation. Wiseman and Zac did an excellent job with the installation, helping us decide between the two units. Despite the units being heavy, they handled them with ease. Overall, it was a great experience, and I would highly recommend Firescience!

Excellent service from the team! Tich called me immediately after my online inquiry, asked a few questions about my house, and sent me a quote right away. Just four days later, the installation was complete. Warren and Joey arrived, knew exactly what to do, worked efficiently and professionally, and left everything spotless. I highly recommend this team!

What an incredible experience. From sales to installation. Installers Zak, Wiseman and Tich did an incredible job. We couldnt be happier. Can 100% recommend Firescience. Not many contractors left that offer this quality and exceptional service out there.

I am a very happy customer! I had a built in fireplace and Bernard and his team had to remove it before we could install a beautiful new fireplace. Thank you to Frank and his team for their hard work- from plastering and painting to installing the new fireplace. Thank you Bernard for answering my messages and questions over a weekend and late nights! Very professional team. I can recommend Firescience to everyone- you cannot go wrong! I cannot wait for winter to use my new fireplace!

Friendly and very helpful Thank you Josh

After 10 years of excellent service my pool heater had a problem. Consulting Bernard at Firescience I was requested to bring it in for them to access. The only time convenient was on a Friday before the long weekend in September. Upon dropping it off, the collection date was arranged for the following week after the long weekend. I was pleasantly surprised to receive a phone call two hours after dropping the unit off, to inform me my heater has been fixed and it is ready for collection. Service like this is hard to find these days and I must congratulate Bernard and his team for their extra-ordinary commitment making life easier for others.

I recently had a Heeta 950 double sided fireplace installed by Firescience. I had very specific size constraints, and none of their standard units fitted my requirements. It was then that I realised that this company has a can-do attitude, willing to work with the client to meet their needs. Kudos to Tich, who from the outset answered all my questions promptly, arrived on time for the quote appointment, and kept me well informed throughout the process. The item had to be custom made, with minor changes to dimensions, and cowl material specification. All was done within one week from the first interaction, and the highly skilled installation team performed the installation flawlessly within two hours. It is not often that I find service at this level. Thank you to the Firescience team for being so professional at what they do!

Firescience installed a Heeta closed fire place in our home. Dealing with Bernard was an absolute pleasure. From the factory visit to the million questions he answered honestly, Bernard was knowledgeable, professional, engaging and always prepared to go the extra mile. If you are thinking of investing in a fireplace you need look no further. Excellent service, value and satisfaction! 🔥🔥🔥🔥🔥👍🏻

Great service. Really good quality. The installation was top notch. I would definately recommend!!!

My experience with Firescience has been nothing short of excellent. The stainless steel braai unit they provided is both visually appealing and highly functional. Since it was a custom-built unit, a few modifications and adjustments were necessary after installation. Despite the unit being paid for in full, Firescience continued to offer outstanding after-sales service. Well done to Joshua and his team.

Had a problem with our gas fireplace and called Bernard at Firescience. He suggested a solution over the telephone and this worked. Appreciate the post sales help .

Bernard and the Fire Science team did an excellent job installing my Heeta fireplace. Bernard worked patiently with me to optimise the built-in fireplace's design, ensuring it performed efficiently and effectively. His attention to customer service and problem-solving skills were impressive, and he is super fast to respond to all queries. I'm would highly recommend their products and services.

Wonderful experience, my issue was quickly addressed and sorted out, the product performing well above our expectation - thank you Firescience

Great service by the team. I will definitely recommend them. The fireplace was being installed in less than 2 hours of payment.