Firescience Architectural Fireplace Designs

Firescience Architectural Fireplace Designs Reviews

Excellent rating
4.9
54 reviews Verified
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Reviews (54)
Maud-Mari Matthee
Maud-Mari Matthee
2024.04.15
Josh is so behulpsaam!!! Ons het baie goeie diens gekry van Josh tot by die installeerder. Baie tevrede!!
Reply from Firescience Architectural Fireplace Designs 2024.04.16
Hi Maud-Mari, Baie dankie vir jou wonderlike resensie! Ons is bly om te hoor van jou uitstekende ervaring met Josh en ons installeerderspan. Dit is altyd ons doel om behulpsame, topgehalte diens te bied, en dit is fantasties om te weet dat ons aan jou verwagtinge voldoen het. Vriendelike groete, Firescience
Michelle Karassellos
Michelle Karassellos
2024.04.12
Great service from start to finish! Can highly recommend Firescience. I had been researching for a while on a pellet fed fire place. Contacted Josh who is extremely knowledgeable and super helpful. He even did drawings for me to get approval from our estate, answered every single question I had. I personally feel he went above and beyond for me. The installation team Zac and Warren where also amazing, quick and efficient. No mess no fuss, so polite and also extremely helpful. For the first time I'm looking forward to winter!!
Reply from Firescience Architectural Fireplace Designs 2024.04.13
Hi Michelle, Thank you so much for your fantastic review! We're thrilled to hear about your positive experience from start to finish. Josh, Zac, Warren, and the entire Firescience team take great pride in their work, and it's wonderful to know that their dedication and attention to detail shone through in your interaction with us. We're especially glad that you felt supported every step of the way as you chose your new pellet-fed fireplace. It’s our goal to ensure that every customer feels informed and confident in their decisions, and it sounds like we achieved that with you. Thank you for recommending us, and just like you, we're looking forward to a cosy winter knowing you'll be enjoying your new fireplace. Warm regards, Firescience Team
Mags Myburgh
Mags Myburgh
2024.04.10
Prompt, professional service. Gave me good advise and assistance. Perfect installation.
Reply from Firescience Architectural Fireplace Designs 2024.04.11
Dear Mags, Thank you so much for taking the time to leave us this wonderful review. We're thrilled to hear that you found our service prompt and professional. It was our pleasure to provide you with the advice and assistance you needed, and we're delighted to know that you were satisfied with the installation. Your feedback is greatly appreciated, and it motivates us to continue delivering high-quality service to all our clients. Warm regards
Lauren Snaith
Lauren Snaith
2024.04.08
Couldn’t be more thrilled with our Herta fire place and the service we need! Will definitely keep us warm this winer, thank you!
Reply from Firescience Architectural Fireplace Designs 2024.04.09
Dear Lauren, We're absolutely delighted to hear how thrilled you are with your new Heeta fireplace and the service you received from us. It's wonderful to know that we were able to meet your needs and expectations, ensuring you'll stay warm and cozy this winter. Your satisfaction is our top priority, and comments like yours make all our efforts worthwhile. Thank you for choosing us for your fireplace needs, and please know we're here for you should you need any further assistance or have any questions.
Ursula & Bradley Carter
Ursula & Bradley Carter
2024.04.07
Very good service. Obliging in every way. Josh was very helpful making our choice of unit easier. Team arrived on time on the day of installation. Fitting of the unit and chimney was completed without any issues. The team of two members have plenty experience. I'll recommend Firescience to anyone.
Reply from Firescience Architectural Fireplace Designs 2024.04.09
Dear Ursula and Bradley, Thank you for your kind review and for recommending Firescience. We're so pleased to hear that you experienced very good service and found our team, especially Josh, to be obliging and helpful in making your choice of unit easier. It's great to know that our installation team arrived on time and completed the fitting of your unit and chimney without any issues. Our team's experience is something we're very proud of, and we're glad it contributed to a smooth installation process for you. Thank you for choosing Firescience, and we look forward to the opportunity to serve you again in the future.
Floris Pelser
Floris Pelser
2024.04.05
This is a supplier whom I can highly recommend. I experienced professional and friendly service from my 1st encounter with the owner up to the date of the final installation of my beautiful stainless steel braai and high-quality Heeta 600 fireplace. The build quality of both these products are of the highest standard, and the standard of installation done by qualified staff, is equally impressive.
Reply from Firescience Architectural Fireplace Designs 2024.04.05
Dear Floris, Thank you very much for your high recommendation and for taking the time to share your positive experience with us. We are delighted to hear that from your first encounter with our owner to the final installation, you received professional and friendly service. We are thrilled that your beautiful stainless steel braai and high-quality Heeta 600 fireplace meet your expectations in terms of build quality and that the standard of installation by our qualified staff impressed you. We take great pride in the craftsmanship of our products and the expertise of our team, and your feedback is a testament to our commitment to excellence. Thank you once again for choosing us, and we look forward to the opportunity to serve you again in the future. Warm regards, Firescience
Graham Cursons
Graham Cursons
2024.04.02
We had been in the market for a free-standing fireplace for our home for a number of winters and never found something that ticked all of our boxes in terms of quality, aesthetics and cost. The service from the Firescience team from our initial contact to aftersales support has been exemplary and a real treat. Simply cannot recommend them highly enough!
Reply from Firescience Architectural Fireplace Designs 2024.04.02
Dear Graham, Thank you for sharing your wonderful experience with us! We're thrilled to hear that after searching for the perfect free-standing fireplace for several winters, our Firescience team was able to provide you with a solution that met all your criteria in terms of quality, aesthetics, and cost. Providing exemplary service from the initial contact through to aftersales support is what we strive for, and it's heartening to know that we were able to make your experience a real treat. Your recommendation means the world to us and motivates our team to continue delivering the high standard of service our customers deserve. Thank you for choosing Firescience, and we look forward to the opportunity to serve you again. Warm regards, Firescience
Chris vd Straaten
Chris vd Straaten
2024.03.15
Hi Josh, I wish to express my sincere appreciation to you for the braai fan cover which was specially made! You are a pleasure to work with, and you are a credit to Firescience. You heard and understood my need, and you delivered. Thank you, Chris van der Straaten
Reply from Firescience Architectural Fireplace Designs 2024.03.18
Dear Chris, Thank you so much for your kind words and for taking the time to leave this wonderful review. It was truly a pleasure to work with you and to have the opportunity to meet your specific needs with the custom-made braai fan cover. At Firescience, we pride ourselves on listening to our customers and delivering solutions that not only meet but exceed their expectations. Josh is indeed a valuable member of our team, and your acknowledgment is a testament to his dedication and hard work. We are thrilled to have been able to assist you, and your satisfaction is our greatest reward. Should you require any further assistance or wish to share more feedback, please don't hesitate to reach out. Thank you once again for choosing Firescience. We look forward to the opportunity to serve you again in the future. Warmest regards, Firescience
Shelly-Ann Williams
Shelly-Ann Williams
2024.03.08
Oh my word!!! We are SO unbelievably happy!!! Thank you for this amazing product, (Heeta 950). The fireplace makes profound statement in our home. Your staff were very professional! Great service and experience today. Baie dankie.
Reply from Firescience Architectural Fireplace Designs 2024.03.09
Hi Shelley-Ann, We're over the moon to hear how thrilled you are with your new Heeta 950 fireplace and the statement it makes in your home. It's our pleasure to provide you with such an amazing product that brings joy and warmth to your space. Hearing that our staff impressed you with their professionalism and that you had a great service experience today makes us incredibly proud. We always aim to deliver top-notch service, and it's fantastic to know we've hit the mark with you. Baie dankie for choosing us and for your wonderful feedback. We're here whenever you need us again! Warm regards, The Firescience Team 🔥
masango busisiwe
masango busisiwe
2024.02.14
Thanks for the superb service!!! Regular feedback from the salesman. My drop in gas fireplace was delivered on time, all the way from Cape Town to Mpumalanga!!!
Reply from Firescience Architectural Fireplace Designs 2024.02.22
Dear Masango Busisiwe, Thank you very much for taking the time to share your positive experience with Firescience Architectural Fireplace Designs. We are thrilled to hear that our salesman provided regular feedback and that your drop in gas fireplace was delivered on time, despite the distance. Our team is dedicated to providing exceptional service delivery and ensuring customer satisfaction throughout every step of the process.Thank you again for choosing Firescience for your gas fireplace needs. We look forward to serving you again in the future.
Janka Scholtz
Janka Scholtz
2024.01.25
Bernard and his Firescience team went above, and beyond, when it came to installing my new Pyro luxury stainless steel braai. They encountered difficulties after removing the previous braai and had to engage a bricklaying team in order to sort out the installation. Bernard was in constant contact with me and updated me of progress throughout the process. I really found Firescience’s responsiveness and willingness to move out of their comfort zone in order to ensure they have a satisfied client and perfectly installed braai to be amazing. Having had one of their first stainless steel braais installed at my previous house some 10 years ago, I have also found the advances they have made technologically, very pleasing indeed. I would recommend Firescience any day!
Reply from Firescience Architectural Fireplace Designs 2024.01.26
Hi Janka, Thank you so much for your glowing 5-star review! We're absolutely thrilled to hear about your positive experience with the Firescience team. It's great to know that our efforts to go above and beyond, especially in challenging situations like the installation of your new Pyro luxury stainless steel braai, have been so well-received. Your appreciation for our constant communication, responsiveness, and willingness to step out of our comfort zone to ensure client satisfaction is incredibly motivating. We're also delighted that you've noticed and appreciated the technological advancements we've made over the years. Your recommendation means the world to us, and we're grateful for clients like you who value the quality of our work. Looking forward to serving you again in the future! Best regards,
Lorraine Clack
Lorraine Clack
2024.01.11
I have dealt with Firescience on several occasions. Every time has been a pleasure. It is so nice to deal with a company who are so efficient and their work is 100% reliable and professional. I would recommend them to anyone.
Reply from Firescience Architectural Fireplace Designs 2024.01.12
Hey Lorraine, Thank you so much for your glowing 5-star review! We're thrilled to hear that your experiences with Firescience have consistently been a pleasure. It's fantastic to know that our efficiency and reliability in delivering professional work have stood out to you. Your recommendation means the world to us, and we're grateful for clients like you who appreciate the quality of our services.
Shaye du Preez
Shaye du Preez
2024.01.10
Bernard and his team have given us not only the most amazing fireplace to keep our house toasty warm in winter, but the quality of the unit is impeccable. The service is speedy, neat, tidy and highly professional. Their after sale service is amazing too. Servicing our fireplace was done at a convenient time for us, and reinstalled with the same meticulous professionalism as before. They are without a doubt the best in the business!!!
Reply from Firescience Architectural Fireplace Designs 2024.01.12
Hi Shaye, Wow, a 5-star review! ? We're absolutely delighted to hear that you're loving your fireplace. It's great to know that the quality, speed, and professionalism of our service have met your expectations. We always strive to provide top-notch after-sale service, and it's reassuring to hear that our team's meticulous professionalism shone through. Your kind words mean a lot to us, and we're thrilled to be considered the best in the business by you. Thanks a million for your support and trust in us!
Fred van Biljon
Fred van Biljon
2023.12.20
What a great experience as a customer, ordered a wallart freestanding braai from Firescience, unfortunately it was damaged by the couriers; thankfully Allen and team jumped in straight away and shipped over a new one. They managed the discussion with the couriers, were completely committed to sorting me out and passionate about getting me braai 'ng over XMas. Needless to say a few days later I received my new braai in perfect condition and am a very happy customer that would refer these guys to anyone.
Reply from Firescience Architectural Fireplace Designs 2024.01.04
Dear Fred, Thank you so much for taking the time to leave us this amazing review! We are thrilled that you enjoy a positive experience with Firescience , as we achieve to do this with each and every customer we have. Our team is dedicated to providing the best service possible, and it's wonderful to know that Allen and the team were able to resolve the issue promptly and ensure that your Wall Art freestanding braai was delivered in perfect condition, just in time for your Christmas celebrations. We understand how important it is to have everything just right for the holidays, and we're delighted we could make that happen for you. Your satisfaction is our top priority, and it's customers like you that make our job incredibly rewarding. Thank you for your kind words and for recommending us. We look forward to serving you again in the future! Should you need any further assistance or have any more feedback, please don't hesitate to reach out. Warm regards
Andrew Heald
Andrew Heald
2023.12.14
First class service. Professional, efficient. They had one in stock and managed to install the day after ordering.
Reply from Firescience Architectural Fireplace Designs 2024.01.04
Dear Andrew, Thank you for sharing your experience with us! We're delighted to hear that you received the first-class service you deserve and found our team to be professional and efficient. We strive to provide our customers with the best service and products, and your feedback reaffirms the hard work we put in every day. Thank you for choosing us, and we look forward to serving you again in the future. If there's anything more we can do to assist or enhance your experience, please let us know. Best Regards
Presley Mutongwizo
Presley Mutongwizo
2023.07.17
I highly recommend Firescience . The experience with the staff and their services was awesome 🔥
Reply from Firescience Architectural Fireplace Designs 2024.01.12
Hi Presley, Thank you so much for your fantastic 5-star review! 🔥 We're over the moon to hear that your experience with our team at Firescience was awesome. It's always our goal to provide top-notch service, and knowing we've achieved that with you is incredibly rewarding. Your recommendation is greatly appreciated, and we can't wait to continue providing you with the best service in the future.
Lara Combrinck
Lara Combrinck
2023.07.16
Highly recommended. This crowd was super reactive, clean installation and good pricing. I did some homework before deciding on the vendor and I'm super happy I went with Firescience. Thanks for impeccable service.
Reply from Firescience Architectural Fireplace Designs 2023.07.16
Thank you, Lara. Delivering great and prompt service becomes effortless when customers like you willingly send pictures and on-site measurements, making our job easier. Your cooperation and engagement make us shine, and we truly enjoy working as a team. Welcome to team Firescience🔥
Mario “Jew Boy” Levitt
Mario “Jew Boy” Levitt
2023.03.21
Awesome
Reply from Firescience Architectural Fireplace Designs 2024.01.12
Hi Mario, Thanks a ton for the awesome 5-star review! 🌟 We're thrilled to see you had a great experience. Your support means the world to us, and we're here whenever you need us again. Cheers, The Team at Firescience 🔥
Liezl Pentz
Liezl Pentz
2023.02.27
Always loved this braai, and now we have one! Bernard & team, wow, what a joy to deal with. Friendly, keep you updated every step of the way & and really know their product. From their friendly driver, to the assembly team, and Bernard, will definitely buy more of their high quality products
Reply from Firescience Architectural Fireplace Designs 2023.02.28
Dear Liezl Pentz, Thank you so much for taking the time to leave such a glowing review about your experience with our company. We are delighted to hear that you have always loved our braai and that you decided to purchase one for yourself. We are thrilled that you found our team to be friendly, informative, and helpful throughout the entire process. At our company, we take pride in providing our customers with the highest quality products and exceptional customer service, so it is truly rewarding to receive such positive feedback. It was also great to hear that you were impressed with our driver and assembly team. We believe that every member of our team plays an important role in ensuring that our customers are completely satisfied with their experience. Once again, thank you for your kind words and your support. We look forward to the opportunity to serve you again in the future and to provide you with more high-quality products that you will love. Best regards, Bernard and the team.
Reagan Bristow Gomes
Reagan Bristow Gomes
2022.10.25
Excellent quality and excellent service so impressed 5 star ⭐️
Reply from Firescience Architectural Fireplace Designs 2022.10.31
Thank you for your kind words, Reagan! We're thrilled to hear that you are happy with the quality of our products and our service. Your satisfaction is our top priority and we appreciate your business. Thank you again for choosing Firescience Architectural Fireplace Designs!