Firescience Architectural Fireplace Designs Reviews

Hi Loven, Thank you for sharing your experience! We're pleased to hear that Bernard was able to quickly resolve the issue with your gas fireplace over the phone. At Firescience, we're committed to providing excellent post-sales support and are glad that we could assist you effectively. Your appreciation means a lot to us, and we're here for any further help you might need. Thank you for choosing Firescience, and we hope you continue to enjoy your fireplace.

Hi Paul, Thank you for your excellent review! We're thrilled to hear about your positive experience with Bernard and the rest of the Fire Science team during the installation of your Heeta fireplace. It's great to know that Bernard's patience, problem-solving skills, and quick responses made a significant impact. We always strive to ensure our products perform efficiently and meet our customers' needs, and we're glad this was your experience. Your recommendation is greatly appreciated, and we look forward to continuing to provide top-notch service and quality products.

Hi Peter, Thank you for sharing your wonderful experience! We're delighted to hear that your issue was quickly addressed and resolved, and that your product is performing above expectations. At Firescience, we take pride in our responsive service and the high quality of our products. Your satisfaction is very important to us, and your feedback is greatly appreciated. Thank you for choosing Firescience, and please don't hesitate to reach out if you need further assistance or have any more questions. Warm regards, Firescience Team

Hi Alwyn, Thank you for your kind words and for recommending our service! We're thrilled to hear that you were impressed with the quick installation of your fireplace. At Firescience, we always strive to meet and exceed our customers' expectations. In your case, we were fortunate to have an installation team already in your estate and the exact unit you purchased in stock, which allowed us to provide an almost immediate installation. It's wonderful to know that we could exceed your expectations this way. Thank you for choosing us, and we look forward to serving you again in the future. Warm regards, Firescience

Hi Bora, Thank you for your wonderful review! We're delighted to hear about your satisfaction with our services from order through to installation.We're thrilled that you are pleased with the completed installations and your overall experience with us. Regards Firescience

Hi Ariana, Thank you for your fantastic review! We're so pleased to hear that you received excellent service from start to finish. It's great to know that Tich's expertise made your decision-making process easy and that you're satisfied with the quality of materials and craftsmanship. We're thrilled that the installation has become a beautiful and cosy addition to your home. Your recommendation means a lot to us, and we look forward to serving you again in the future. Warm regards, Firescience

Hi Lezan, Thank you for taking the time to leave such a positive review! We're thrilled to hear that you had an excellent experience with Tich and Zac during the installation of your Heeta from Firescience. Ensuring customer satisfaction is our top priority, and it's great to know that we've achieved that with you. We appreciate your feedback and are here to assist you should you need any more support or have further questions. Enjoy your new Heeta, and we hope it adds warmth and comfort to your home. Best regards, Firescience Team

Hi Maud-Mari, Baie dankie vir jou wonderlike resensie! Ons is bly om te hoor van jou uitstekende ervaring met Josh en ons installeerderspan. Dit is altyd ons doel om behulpsame, topgehalte diens te bied, en dit is fantasties om te weet dat ons aan jou verwagtinge voldoen het. Vriendelike groete, Firescience

Hi Michelle, Thank you so much for your fantastic review! We're thrilled to hear about your positive experience from start to finish. Josh, Zac, Warren, and the entire Firescience team take great pride in their work, and it's wonderful to know that their dedication and attention to detail shone through in your interaction with us. We're especially glad that you felt supported every step of the way as you chose your new pellet-fed fireplace. It’s our goal to ensure that every customer feels informed and confident in their decisions, and it sounds like we achieved that with you. Thank you for recommending us, and just like you, we're looking forward to a cosy winter knowing you'll be enjoying your new fireplace. Warm regards, Firescience Team

Dear Mags, Thank you so much for taking the time to leave us this wonderful review. We're thrilled to hear that you found our service prompt and professional. It was our pleasure to provide you with the advice and assistance you needed, and we're delighted to know that you were satisfied with the installation. Your feedback is greatly appreciated, and it motivates us to continue delivering high-quality service to all our clients. Warm regards

Dear Lauren, We're absolutely delighted to hear how thrilled you are with your new Heeta fireplace and the service you received from us. It's wonderful to know that we were able to meet your needs and expectations, ensuring you'll stay warm and cozy this winter. Your satisfaction is our top priority, and comments like yours make all our efforts worthwhile. Thank you for choosing us for your fireplace needs, and please know we're here for you should you need any further assistance or have any questions.

Dear Ursula and Bradley, Thank you for your kind review and for recommending Firescience. We're so pleased to hear that you experienced very good service and found our team, especially Josh, to be obliging and helpful in making your choice of unit easier. It's great to know that our installation team arrived on time and completed the fitting of your unit and chimney without any issues. Our team's experience is something we're very proud of, and we're glad it contributed to a smooth installation process for you. Thank you for choosing Firescience, and we look forward to the opportunity to serve you again in the future.

Dear Floris, Thank you very much for your high recommendation and for taking the time to share your positive experience with us. We are delighted to hear that from your first encounter with our owner to the final installation, you received professional and friendly service. We are thrilled that your beautiful stainless steel braai and high-quality Heeta 600 fireplace meet your expectations in terms of build quality and that the standard of installation by our qualified staff impressed you. We take great pride in the craftsmanship of our products and the expertise of our team, and your feedback is a testament to our commitment to excellence. Thank you once again for choosing us, and we look forward to the opportunity to serve you again in the future. Warm regards, Firescience

Dear Graham, Thank you for sharing your wonderful experience with us! We're thrilled to hear that after searching for the perfect free-standing fireplace for several winters, our Firescience team was able to provide you with a solution that met all your criteria in terms of quality, aesthetics, and cost. Providing exemplary service from the initial contact through to aftersales support is what we strive for, and it's heartening to know that we were able to make your experience a real treat. Your recommendation means the world to us and motivates our team to continue delivering the high standard of service our customers deserve. Thank you for choosing Firescience, and we look forward to the opportunity to serve you again. Warm regards, Firescience

Dear Chris, Thank you so much for your kind words and for taking the time to leave this wonderful review. It was truly a pleasure to work with you and to have the opportunity to meet your specific needs with the custom-made braai fan cover. At Firescience, we pride ourselves on listening to our customers and delivering solutions that not only meet but exceed their expectations. Josh is indeed a valuable member of our team, and your acknowledgment is a testament to his dedication and hard work. We are thrilled to have been able to assist you, and your satisfaction is our greatest reward. Should you require any further assistance or wish to share more feedback, please don't hesitate to reach out. Thank you once again for choosing Firescience. We look forward to the opportunity to serve you again in the future. Warmest regards, Firescience

Hi Shelley-Ann, We're over the moon to hear how thrilled you are with your new Heeta 950 fireplace and the statement it makes in your home. It's our pleasure to provide you with such an amazing product that brings joy and warmth to your space. Hearing that our staff impressed you with their professionalism and that you had a great service experience today makes us incredibly proud. We always aim to deliver top-notch service, and it's fantastic to know we've hit the mark with you. Baie dankie for choosing us and for your wonderful feedback. We're here whenever you need us again! Warm regards, The Firescience Team 🔥

Dear Masango Busisiwe, Thank you very much for taking the time to share your positive experience with Firescience Architectural Fireplace Designs. We are thrilled to hear that our salesman provided regular feedback and that your drop in gas fireplace was delivered on time, despite the distance. Our team is dedicated to providing exceptional service delivery and ensuring customer satisfaction throughout every step of the process.Thank you again for choosing Firescience for your gas fireplace needs. We look forward to serving you again in the future.