Verified Company
Exceptional service from start to finish, highly recommend!
After doing a lot of research on fireplaces, I decided to go with Firescience and I’m so glad I did. From the very first enquiry, Tich was incredibly helpful, knowledgeable, and went above and beyond — even responding to my messages after hours and accommodating my requests on short notice. That kind of service is rare and really appreciated.
Kudz handled the installation and did a fantastic job. The fireplace looks absolutely beautiful and works perfectly. The team came back to sort out a couple of finishing touches without any fuss — they truly delivered on every level.
I now have a stunning Simge Soba 902 Gine installed in my living room in Durbanville, and it has transformed the space. The whole experience — from quoting to installation to aftercare — was professional, efficient and personal.
If you’re considering a fireplace in Cape Town, don’t look any further. Ask for Tich — you won’t be disappointed. Thank you Firescience! 🔥
We had a brilliant experience with Firescience! Our new Heeta wood fireplace was installed perfectly and the service was excellent throughout. Tich was a great help, and the installation crew was both professional and very tidy. It’s refreshing to see such high-quality workmanship. If you want to get your home winter-ready, these are the people to call!
Investing in a fireplace for my home was a daunting prospect until I walked into Firescience and talked through the various options with Bernard. His honest, interested and caring approach guided us to the correct product in a way so contrary to more commonly experienced sales tactics encountered in his and other industries these days.
Tich and his team installed our fireplace in a hyper considerate, neat and effective location.
We’re thrilled about all aspects of our recent investment with Firescience and will gladly recommend them to provide similar services for your home or business.
I can highly recommend Josh’s service! Looking for extreme patience, quick feedback or fast turnaround time,? Josh is your man. I had my fireplace refurbished and the end result was outstanding. It looks like a brand new one! It was so easy and such a pleasure to do business with you. Thank you!
Reply from Firescience Architectural Fireplace Designs
2026.03.27
Thank you for your wonderful review! I'm so thrilled you love your refurbished fireplace. It was an absolute pleasure working with you, and I'm delighted the result exceeded your expectations. I hope you enjoy it for many years to come!
Warmly,
Firescience Modern Architectural Fireplace Designs
Warmly,
Firescience Modern Architectural Fireplace Designs
We recently had a combustion fireplace installed and couldn’t be happier with the result. The team at Firescience was professional, efficient, and clearly takes pride in their workmanship. From start to finish, everything was handled smoothly, and the final installation looks fantastic.
The attention to detail and quality of the work really stood out. They went above and beyond to ensure everything was done perfectly, and the fireplace works beautifully.
Highly recommend their services to anyone looking for a reliable and skilled team. Excellent job all around!
Reply from Firescience Architectural Fireplace Designs
2026.03.27
Thank you so much for your wonderful feedback, Frans! I'm thrilled to hear you're so happy with your new combustion fireplace. It means the world to me that you noticed our team's professionalism and attention to detail. I truly appreciate you recommending Firescience!
Warmly,
Firescience Modern Architectural Fireplace Designs
Warmly,
Firescience Modern Architectural Fireplace Designs
Bought a 1200mm stainless steel braai from Bernard about 4 years ago, which I shipped to install in the UK. Was only able to start planning the install this year, as our previous properties didn't allow for it.
The plan was to use the house current chimney and flue, bit UK house design dont allow for it, so got in touch with Bernard for professional advice on how best to manage it, given the concerns around the sizing of the flue and having a 350mm opening at the top of the braai which would have had to be reduced to a 220mm flue.
He gave me excellent advice and overall service and will highly recommend his business.
Well done and thanks again Bernard!
Reply from Firescience Architectural Fireplace Designs
2025.11.10
Thank you so much for your kind words!
We're thrilled to hear that you had such a positive experience with us. We always strive to provide exceptional service and quality to every customer. Your feedback inspires our team to keep working hard and delivering top-notch products every single day.
Best regards,
Firescience
We're thrilled to hear that you had such a positive experience with us. We always strive to provide exceptional service and quality to every customer. Your feedback inspires our team to keep working hard and delivering top-notch products every single day.
Best regards,
Firescience
We recently had a fireplace installed at our office through Firescience and honestly, it was such a great experience from start to finish. Alecia was amazing, she kept in touch throughout the whole process, always friendly, helpful, and on top of things. It really felt like she cared, which you don’t often get these days.
After everything was done, Bernard (the owner) gave us a call to make sure we knew exactly how to use the fireplace properly that personal touch really stood out.
We work with a lot of suppliers in the construction industry, and Firescience is hands down one of the best we’ve dealt with. The service was top-notch, everything was smooth, and Alecia really made it all a pleasure. Can’t recommend them enough!
Reply from Firescience Architectural Fireplace Designs
2025.11.10
Thank you for choosing Firescience for your office fireplace.
We’re thrilled Alecia guided you from quote to install with care and clarity.
Bernard’s follow-up call on safe operation is exactly the personal touch we aim for.
We’re thrilled Alecia guided you from quote to install with care and clarity.
Bernard’s follow-up call on safe operation is exactly the personal touch we aim for.
Purchasing a fireplace from Firescience was honestly a breeze. Dealing with Bernard and team was amazing, quick and efficient and response time was near minutes! Delivery was arranged at nearly cost pricing and delivered before time. Amazing experience, would recommend!
Reply from Firescience Architectural Fireplace Designs
2025.08.06
Thanks so much for choosing Firescience for your new fireplace and thanks so much for the recommendation.
Bernard and the team aim to make every step smooth and personal.
Bernard and the team aim to make every step smooth and personal.
Our gas fireplace wasn’t igniting, so I emailed Firescience - I had hardly hit send when Bernard reached out to me! He quickly helped us and offered some great advice too. We really appreciate the excellent service and support.
Reply from Firescience Architectural Fireplace Designs
2025.08.06
Hi there Annerie
Thank you for your feedback. We’re pleased Bernard got in touch so quickly when your gas fireplace wouldn’t ignite and got it working promptly for you.
Thank you for your feedback. We’re pleased Bernard got in touch so quickly when your gas fireplace wouldn’t ignite and got it working promptly for you.
Mense hierdie is n les in AFTER SALES service,
as jy n kaggel wil koop staan almal tou om jou geld te vat, die WARE toes kom n paar jaar later wanner jy n probleem het, want lets face it, dars nie baie geld in AFTER SALES service nie.
Ek het 2 jaar gelede op n Woensdag met Bernard gepraat, deposit betaal en Vrydag was my kaggel geinstalleer.
Nou 2 jaar later het ek n klein probleem, 2 dae later wat hul daar en gefix gratis en verniet.
Mense ek ken diens en hierdie dies is SKAARS, as ek se diens verwys ek veral na die AFTER SALES diens.
net vir die rekord, eks nie familie van hom nie hyt my ook nie betaal vir hierdie post nie, ekt nog nooit eers die ou ontmoet nie, maar eks al 32 jaar in die diens bedryf en ek gee hom en sy span 12/10, ja dis NIE 10/12 nie dis 12/10!!!
Thanx Firescience - jul is TOPS.
Reply from Firescience Architectural Fireplace Designs
2025.05.21
Hallo Arno,
Baie dankie vir jou ongelooflike resensie — dit het ons rêrig diep geraak. Jy slaan die spyker op die kop: enige iemand kan vir jou ’n kaggel verkoop, maar dit is die ná-verkope diens wat die ware verskil maak.
Ons is so bly Bernard en die span kon jou destyds vinnig help, en dat jy twee jaar later dieselfde ondersteuning gekry het sonder enige moeite of kostes. Dis vir ons belangrik dat elke kliënt voel hulle is nie net ’n nommer nie — ons is hier vir jou, al is dit jare later.
Dat jy sê ons diens is skaars en ons 12 uit 10 gee, en dit boonop kom van iemand met 32 jaar in die diensbedryf — dit beteken regtig baie vir ons!
Baie dankie vir jou vertroue en vir jou mooi woorde. Ons is net ’n oproep weg as jy ooit weer iets nodig het.
Baie dankie vir jou ongelooflike resensie — dit het ons rêrig diep geraak. Jy slaan die spyker op die kop: enige iemand kan vir jou ’n kaggel verkoop, maar dit is die ná-verkope diens wat die ware verskil maak.
Ons is so bly Bernard en die span kon jou destyds vinnig help, en dat jy twee jaar later dieselfde ondersteuning gekry het sonder enige moeite of kostes. Dis vir ons belangrik dat elke kliënt voel hulle is nie net ’n nommer nie — ons is hier vir jou, al is dit jare later.
Dat jy sê ons diens is skaars en ons 12 uit 10 gee, en dit boonop kom van iemand met 32 jaar in die diensbedryf — dit beteken regtig baie vir ons!
Baie dankie vir jou vertroue en vir jou mooi woorde. Ons is net ’n oproep weg as jy ooit weer iets nodig het.
Bought a Heeta 600 Arc - amazing fireplace.
Reply from Firescience Architectural Fireplace Designs
2025.05.21
Hi Simon,
Thanks so much for the great review! We’re thrilled to hear you’re enjoying the Heeta 600 Arc — it’s an incredible unit and one of our favourites too.
Wishing you many warm, cosy moments around your new fireplace.
Thanks so much for the great review! We’re thrilled to hear you’re enjoying the Heeta 600 Arc — it’s an incredible unit and one of our favourites too.
Wishing you many warm, cosy moments around your new fireplace.
Great job teen ń billike prys. Woensdag navraag gedoen, Vrydag ingesit, Saterdag gebraai. Dankie!
Reply from Firescience Architectural Fireplace Designs
2025.10.18
Thank you for your wonderful review!
We're delighted that our team met your expectations and made your experience memorable. At {{Owner name}}, customer satisfaction is our top priority, and your positive feedback reassures us that we're on the right track.
Best regards,
{{Owner name}}
We're delighted that our team met your expectations and made your experience memorable. At {{Owner name}}, customer satisfaction is our top priority, and your positive feedback reassures us that we're on the right track.
Best regards,
{{Owner name}}
We recently had a fireplace installed by Firescience and couldn't be happier with the service. Tich was fantastic during the sales and quotation process, patiently answering all my questions about different units. On installation day, we were still unsure, so Tich arranged to bring two units for us to see how they would look in the space before installation. Wiseman and Zac did an excellent job with the installation, helping us decide between the two units. Despite the units being heavy, they handled them with ease. Overall, it was a great experience, and I would highly recommend Firescience!
Reply from Firescience Architectural Fireplace Designs
2025.04.22
Hi Tyron,
Thanks so much for taking the time to leave this review — we really appreciate it! It was such a pleasure working with you. Tich was genuinely happy to guide you through the options and make sure you felt confident in your choice, and he mentioned how great it was to work with someone who asked all the right questions.
We’re especially glad the extra effort on installation day made a difference — bringing both units out isn’t something we do every day, but making sure you were 100% happy was important to us. Wiseman and Zac were also really pleased to hear how much you appreciated their work.
Thanks again for the recommendation — it means a lot. Enjoy the new fireplace and those warm, cosy moments it brings!
All the best,
The Firescience Team
Thanks so much for taking the time to leave this review — we really appreciate it! It was such a pleasure working with you. Tich was genuinely happy to guide you through the options and make sure you felt confident in your choice, and he mentioned how great it was to work with someone who asked all the right questions.
We’re especially glad the extra effort on installation day made a difference — bringing both units out isn’t something we do every day, but making sure you were 100% happy was important to us. Wiseman and Zac were also really pleased to hear how much you appreciated their work.
Thanks again for the recommendation — it means a lot. Enjoy the new fireplace and those warm, cosy moments it brings!
All the best,
The Firescience Team
Excellent service from the team! Tich called me immediately after my online inquiry, asked a few questions about my house, and sent me a quote right away. Just four days later, the installation was complete. Warren and Joey arrived, knew exactly what to do, worked efficiently and professionally, and left everything spotless. I highly recommend this team!
Reply from Firescience Architectural Fireplace Designs
2025.03.23
Thank you, Gideon, for your fantastic review! We're so pleased to hear that your experience with Firescience was seamless from start to finish. Tich, Warren, and Joey will be delighted to know their professionalism and efficiency made such a positive impression. We always aim to provide quick, expert service while keeping things clean and hassle-free. Your recommendation means a lot—thank you for choosing Firescience! 🔥
What an incredible experience. From sales to installation.
Installers Zak, Wiseman and Tich did an incredible job. We couldnt be happier.
Can 100% recommend Firescience. Not many contractors left that offer this quality and exceptional service out there.
Reply from Firescience Architectural Fireplace Designs
2025.03.06
Thank you, Attie, for your fantastic review! We’re thrilled to hear that you had such a great experience with Firescience, from sales to installation. Zak, Wiseman, and Tich take great pride in their work, and we’ll be sure to pass on your kind words to them. Your recommendation means the world to us, and we’re delighted that you’re so happy with your new installation. Enjoy your fireplace, and thank you for choosing Firescience! 🔥😊