Fidelity Managed IT Services Reviews

Fidelity Managed IT Services Reviews

4.9

Excellent - based on 16 reviews

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Reviews (16)
Casey Turton
Casey Turton
2023-08-09
The IT Team at Fidelity is top notch, exceeding our expectations every time with prompt and knowledgeable service. George and his team have a way of making us feel like we are their best client, and we truly appreciate that! I'd recommend Fidelity for your IT and cybersecurity support without hesitation!
Reply from Fidelity Managed IT Services 2023-08-24
Thank you Casey! Glad to know our team is delivering and exceeding your expectations.
Chadi Sabbagh
Chadi Sabbagh
2023-03-29
The best IT and computer service in the city
Reply from Fidelity Managed IT Services 2023-03-29
Thank you Chadi, always looking forward to helping you and your team with your IT needs!
David Mitnick
David Mitnick
2023-03-06
Fidelity MSP has been quick to help and provide a solution to our requests! I am happy to know that someone is monitoring the health of our network and keeping me up-to-date on technology where needed for my environment. Highly recommend!”
Reply from Fidelity Managed IT Services 2023-03-16
David, Thank you for your positive review! We will always be there for when you need our support. We appreciate you as our continued customer.
Mike McDivitt
Mike McDivitt
2023-01-23
Fidelity has been super responsive when an issue occurs. I have worked with other IT companies and Fidelity is very knowledgeable. Glad we chose Fidelity
Reply from Fidelity Managed IT Services 2023-01-30
Thank you for your feedback! We appreciate your business and look forward to continue servicing you with your IT needs.
Mike Gantous
Mike Gantous
2022-04-07
Reply from Fidelity Managed IT Services 2022-04-07
Mike, Thank you for the 5 star rating! We look forward to continue servicing your IT needs and assist guiding some of your technical vendors I.E (POS Stations, Cabling etc.)
Matt Armstrong
Matt Armstrong
2022-02-08
George and his team are easy to work with and always do a thorough job. I have done multiple projects with them and they also manage my IT system. I would highly recommend Fidelity Systems for your IT needs.
Reply from Fidelity Managed IT Services 2022-03-04
Thank you for your feedback Matt, it's a sincere pleasure working with you and watching your business grow. Happy to continue servicing you and your employees!
mike romanello
mike romanello
2021-11-30
Great Service !!!! I recommend using Fidelity Systems
Reply from Fidelity Managed IT Services 2022-03-04
Thank you Mike, truly appreciate it!
James Kilgore
James Kilgore
2021-10-29
Positive
Responsiveness
George and his team are very responsive and easy to work with. They are also mindful of your needs and willing to work with you to meet those needs.
Reply from Fidelity Managed IT Services 2022-03-04
Thank you James for your feedback. We are happy to have you as our customer and always look forward to servicing the needs of your business on time all the time!
Steve Galperin
Steve Galperin
2021-10-19
Positive
Professionalism
Quality
Responsiveness
Value
They are easy to work with and very knowledgeable. We have been a customer several years now and we are very pleased with their services.
Reply from Fidelity Managed IT Services 2022-03-04
Thank you Steve! We sincerely continue to appreciate your business and your trust in us.
Chris Dyke
Chris Dyke
2021-09-08
We had researched several MSP's in Cleveland, and no one matched up like George and his team at Fidelity Systems. Their response time, customer service and technical skill levels are what we had hoped to meet our expectations. It’s been nine years and they continue to fulfill our needs with new technology trends and suggestions to prepare and help protect our environment from cyber threats. Fidelity Systems meets with us quarterly to discuss our IT budget and help us decide where we may need to invest next and upkeep with our technology requirements to stay afloat with our day to day business processes.
Reply from Fidelity Managed IT Services 2022-03-04
Thank you, Chris! It's been a long time and we are glad to have you as our customer, as always my team and I are happy to provide you the support you expect.
Pete Rodeno
Pete Rodeno
2021-08-09
Positive
Professionalism
Quality
Responsiveness
Value
After about 15-18 years of another company providing IT service for my company I got fed up with poor response times and poor interactions. I met the folks at Fidelity Systems and they walked me through how they would go about things, all that they’d take care of and they assured me that from a technical perspective they would meet and exceed my expectations, and they certainly have. Just as important as the technical side of things I wanted an IT solutions provider that would answer emails, phone calls, etc. in a prompt manner and without a poor attitude. Fidelity Systems has excelled in this department. The level of service and professionalism that Fidelity Systems has displayed in my time working with them has been outstanding. I would recommend Fidelity Systems for any companies IT needs.
Reply from Fidelity Managed IT Services 2022-03-08
Thank you, Pete! We have high expectations to make sure we respond quickly consistently. Glad to have you as our customer and glad your experience is continuing to exceed your expections.
logan noel
logan noel
2019-12-26
Dino Vitanza
Dino Vitanza
2019-11-07
George and his team have consistently provided excellent service in a timely manner. I highly recommend Fidelity to anyone that has IT needs.
Reply from Fidelity Managed IT Services 2022-03-09
Thank you, Dino. My team and I are happy to help by giving you the service you expect!
Phil C
Phil C
2018-07-11
Being an internal IT guy for a business can be challenging. You are expected to know all the answers, but sometimes you just don’t! IT guys need a back up plan when the demand is critical. I found Fidelity Systems to be very approachable. They didn’t make me feel inferior when I called them to look at my network problem. I feel empowered having Fidelity Systems in my corner!
Reply from Fidelity Managed IT Services 2022-03-13
Thank you, Phil!
Steve Ravida
Steve Ravida
2018-06-05
We use Fidelity Systems to assist with our data center support. Every time we have had issues, Fidelity has been able to assist and resolve the issue. Looking forward to doing business with Fidelity for years to come.
Tracy Quinones
Tracy Quinones
2018-06-05
We have been a customer for over 4 years now and we are very pleased with their services. They are reliable and are always able to figure out a problem and provide solutions. They understand the needs of our company and always do their best to keep everything running smoothly! Thank you!