HKP feelthefun Reviews

Updated response:
As we noticed, you left a review for both, our business and another store beside us, "Wow Electric Rides" . Please note that they are a completely separate business with no connection to us whatsoever. If you purchased from us, we kindly ask that you remove your review from their page. If your purchase was from them, please reach out to them directly to resolve any issues.

That said, we’d like to clarify a few points:

1. The e-scooter brands we sell are not manufactured by us. They are internationally recognized and reputable brands from Europe, the USA, Canada, and more. We have been resellers of these brands for over five years, with consistently high customer satisfaction regarding their quality and durability.

2. Brakes are wearable parts, and their lifespan depends entirely on usage and riding/braking habits. Since we cannot find any sales records under your name, we are unsure what “soon” means in your case. Brakes do not fail suddenly unless the brake pads are completely worn out. Replacing brake pads typically costs around $20, so we are unclear why you mentioned paying $120.

To better understand and assist you, please provide details such as your receipt, date of purchase, order number (if ordered online), and the brand/model of your scooter. With this information, we can properly investigate and help resolve any issues if the purchase was indeed made with us.

Thank you.

Previous response:
We noticed that you left 1-star reviews on both of our pages without providing any details about your experience. After reviewing our records, we were unable to find any interaction with you as a customer. Additionally, your profile shows no other reviews, which suggests it may have been created solely for this purpose—a situation we have unfortunately encountered before.

At HKP Feelthefun, we value genuine customer feedback as an important way to improve our services. However, reviews that do not reflect an actual experience do not contribute to that process.

Thank you, Camila, for sharing your experience! We're thrilled we could help and provide a solution quickly. Local support and quality definitely make a difference—glad we could assist and meet your expectations! Hope to see you again.

Thank you, Kashif! We’re thrilled to hear you’re happy with our service and pricing. We appreciate your recommendation!

Thank you, Devid, for sharing your fantastic experience! We're thrilled to hear our team could help you find what you needed and that you appreciate our parts and service. Looking forward to seeing you again for your mobility chair!

Update:
Unfortunately Google doesn't allow us to upload screenshot and you know that and you also know yourself how have you behaving. And no, you did not need to make another ID to respond or reply, you could update the review like you just did. Like I said, you won't get another response from us as we have sadly but FINALLY banned you.
Reviewing with another ID with same name clearly shows your intentions. Thanks for being honest and revisiting your words. I appreciate this part. Keep posting Reviews with same ID doesn't help though. While we appreciate genuine Reviews, feedbacks and concens, we do not get black mailed at all by these Reviews at all because this is just Google and our business doesn't rely on Reviews posted by " newly made ids" just to take out your frustration as you undoubtedly always did but unfortunately we will have you banned so you will only get a response here and no where else. I hope you grow up and feel better soon.

Thank you for your review — we 100% own our work and appreciate that you’ve shared your experience, especially the factual parts.

1. Scooter Condition: Your scooter was severely damaged after being run over by a car. Most shops would have refused the repair, but we took it on as a challenge. The frame was broken in two, and we replaced half of it — not just the handlebar and mount. We did this at a cost no one else would offer, because we genuinely aim to be the best at what we do.

2. Post-Repair Use: You test rode the scooter, approved the work, and used it daily for weeks without issue. We didn’t hear from you until much later.

3. Battery & Knuckle Issue: The error codes you mentioned appeared later and were linked to broken knuckles — likely from riding style or impact. We repaired them for just $40, and even waived our standard $35 assessment fee to help you out.

4. Communication: We’ve always believed in clear, respectful communication. Unfortunately, your tone in texts and calls was consistently rude and aggressive. We tried to explain things, even outside business hours, but our team was met with hostility. At a certain point, we had to draw a line — not because we don’t care, but because we value mutual respect.

We regret having to ban any customer, but we won’t compromise on dignity or tolerate abusive behavior. We genuinely hope you find a service that meets your expectations, and we wish you well.

— HKP Feelthefun Team

Hi Ken,
Thank you for your generous and kind words and making time to leave your feedback. Means alot.
-HKP team

Thank you, Kashan! We’re glad you had a great experience with our team and services. Your trust means a lot to us, and we’re here anytime you need assistance. Appreciate you sharing your feedback!

Thank you, Sherwina! We're glad you had a great experience and found the perfect e-scooter. It's wonderful to hear our team exceeded your expectations. We look forward to seeing you again for your e-bike plans!

Thank you, Jackson! We're glad you had a good experience. Let us know if there's anything we can do for you in the future!

Thank you, Ikram! We're thrilled you enjoyed our selection and service. Your recommendation means a lot to us.

PART OF FAKE REVIEWS CAMPAIGN :
We won't respond to FAKE Reviews as there is no point to clarify anything to someone who have never been to our store and never been our customer indeed and just using all fake Id's to post reviews. I hope you find a way to concentrate on your business rather trying to malign the reputation of other business businesses.

Hey Jahanzaib, thanks a ton for dropping such a thoughtful review. Really appreciate you trusting us with your Circooter repair—even though you got it elsewhere, we’re glad we could help out quickly and affordably.
(our service center is always a little messy and overwhelmed but it works lol) — not the prettiest setup, but we know our way around a flat tire 😅
Also, those photos you shared? Super crisp. You’ve got a good eye—makes our place look way cooler than it feels on a busy day!
It means a lot that you'd consider buying your next ride from us. We’ll keep doing our best to make sure the service matches the hype. Ride safe and swing by anytime.
HKP Feelthefun

Hi Tom, thanks for taking the time to leave feedback. We noticed you've posted reviews for both our Calgary and Red Deer branches, but after checking our system, we couldn't find any repair records under your name at either location.

We also reached out in response to your other review to better understand your experience, but haven’t received any details yet. If your goal is to help us improve or resolve a genuine concern, we’d truly appreciate more information. Please feel free to contact us directly at Sales@feelthefun.ca so we can look into this properly.

HKP has proudly served our community with honesty and dedication for over 5 years, and we take all feedback seriously. We trust your intention isn’t to unfairly harm a local business, and we’re here to listen and make things right if something went wrong.

Thank you for your cooperation.

— HKP feelthefun Team