Verified Company
I bought the samosa chaat from Fazal’s and unfortunately had a very poor experience. The food did not taste fresh and seemed as though it had been made from old stock. Since eating it, I have been feeling unwell for the past two days. I am very disappointed as I expected much better quality and freshness. I hope the management reviews its food preparation and quality standards to prevent this from happening to other customers.
I never do reviews but this shop deserves a five star rating. Called in to get some traditional sweets for a birthday, the assistant was extremely helpful with advice on the best selection. I also bought a some individual cakes which were ‘first class’ for taste, presentation and cost. If you are passing by call in I can highly recommend.
Hii. I came to get samosas today at 5.45. The person at the counter gave me worst customer service. There was some somosas but it wasn't for a sale and he didn't let me to speak he just went inside and shut the door as he was so busy. I had to tap the desk and make sound to make people inside to come outside. I am requesting the manager of the Shop to address the customer service properly to the employees. We come so far because the product is best but the customer experience is very worst which makes me disgusting to enter the Shop again..
Please address this issue immediately.
Clean ! Professional and friendly staff. The chucken biryani was very disappointing . Didnt have the distinct biryani aroma. Tasted more like a pilaw rice dish and looked like left overs, only 1 very small piece of chicken and some bits of bones. Veg samosa and chick spring roll delicious 😋 wish i bought more. Massive range of sweet treats, all fresh and super quality.