Verified Company
Had an issue with my AC during a heat wave, and this company went above and beyond to fix it. The technician showed up on time, explained everything clearly, and got it working fast. They even followed up the next day to make sure everything was still running smoothly. Great service and super professional—highly recommend!
Beware of Warranty Conditions
I had my furnace installed by this company, and while the installation itself was satisfactory, I was taken aback by their warranty requirements. They send an invoice that seems to mandate a 10-year maintenance agreement, regardless of cost, to keep the warranty valid. This feels less like customer care and more like a forced subscription.
I reached out to the furnace manufacturer directly, and they confirmed that while regular maintenance is recommended, it doesn’t have to be through a specific company or under a binding contract. This company’s policy seems more about securing long-term revenue than providing genuine customer service.
Beware of their scam.
They have went above and beyond for my family when they were installing the new central unit. I wish there were more businesses out there like them. I can't thank them enough for everything they have done for us. highly recommend them to anyone I know. thanks for all yall did for my family. big shout out to Mr. HR and his whole team he has working for him.
They have went above and beyond for my family when they were installing the new central unit. I wish there were more businesses out there like them. I can't thank them enough for everything they have done for us. highly recommend them to anyone I know. thanks for all yall did for my family. big shout out to Hunter and Mr. HR. Thank yall for the bottom of my heart.
Came out and hooked up zero equipment to diagnose Freon leak. Sent apprentice in the attic and said there was NO leak there. Said leak was at the condensing unit outside via looking for oil spot- no sniffer, no diagnostic equipment at all and needed 2# of R22. $800. Told if there was a leak they didn’t find and the new Freon leaked out we would start over and pay for them to look for another leak and re-fill. Called second company who found a major leak in the attic. Glad I got a second opinion and didn’t spend $$$$ on R22 to be dumped in my attic.
Called Farnell Heating and Air out to check Freon. First thing they did was not look at the unit to see when they installed it so someone in their office told the technician it was 29 years old & it would be $1400 to add Freon. If that wasn't crazy enough I had the technician physically look and see that the unit is actually 13 years old but he still had the audacity to quote $1400 for freon. Needless to say I told them to leave. Of course they quickly demanded $175 for the service call. Will never call them again!!!!!
I called to get a quote and the company seemed like nice people until I called the following day to follow up on a quote Misty belittled us as customers stating that we didn't know what we were doing. She kept saying it to us as if she wanted to make a point because we didn't know their terminology when it came to HVAC. I'm not sure what had upset her that morning.
