Eyesurf

www.eyesurf.net

Eyesurf Reviews

Good rating
4.0
196 reviews Verified
Eyesurf
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Reviews ( 196 ) 4.0

Maria R.
Maria R.
2024.05.03
Horrible internet and really bad customer service with agents who have no knowlege of the service and technical issue and just waste your time by asking your to restart your modem. I do not recommend this provider at all. There is basically no internet connection and after weeks of follow-up and calls still we have no support.
Jianna Ogilvie
Jianna Ogilvie
2024.04.26
The service representative had no idea how to fix my issue. For the last month I've had nothing but trouble with my internet service, it keeps shutting off, I've never had such a problem like this. Every day for a week this has been happening. I'm getting to the point of leaving this company and going with someone else. Every day I have to unplug the modem and leave it off . 😒
Reply from Eyesurf 2023.10.01
Dear Jianna, we're sorry to hear about your recent experience. Our customer service team would be eager to resolve your issues. Please contact them at your earliest convenience.
Pete
Pete
2024.03.01
Two thumbs up!
WINSTON RODRIGUES
WINSTON RODRIGUES
2024.01.23
Great service so far
Kelsey Quesnelle
Kelsey Quesnelle
2024.01.21
she was very helpful when answering my questions ..
Jeff Mercer
Jeff Mercer
2024.01.19
Awesome service Fast and reliable Price is right No hassles
Bianca Juliani
Bianca Juliani
2024.01.13
Do not order from them!!!! This has easily been the worst company for internet we’ve ever used, actually they’re so bad we never even got to have the internet. Ordered on December 22, 2023 it’s January 12, 2024 and these people haven’t gotten us internet 😂 it’s comical at this point. We’ve called over 7 times to figure out what the hell is going on and nothing! Not a single person kept their word about calling us back (including the manager) and no one has any information. Seriously just don’t bother with the company there are several other companies that do no contract internet that actually work. Pathetic company and even more pathetic management.
Reply from Eyesurf 2024.01.13
Hi Bianca, I'm really sorry for the troubles you had with getting connected. It seems you ordered before the holidays, which was part of the reason for the delay. I was able to check your order and see that the vendor we use for service in your area (Shaw) claimed they were having trouble finding your address in their system. Feedback from them has also been very slow since being bought out by Rogers, which was also part of why we didn't have much information when you had requested updates. In any case, waiting 3 weeks to get connected is certainly not acceptable and we have escalated your order to our management contact at Shaw to ensure this does not happen again. We really apologize for the experience you have been through.
Tyler Norris
Tyler Norris
2024.01.02
Awesome service
Carolyn Ward
Carolyn Ward
2023.12.17
Took a while but things were resolved for now. Hopefully I will get mew equipment and this won't happen again.
Scott Mcleod
Scott Mcleod
2023.12.11
Reply from Eyesurf 2023.12.11
Dear Scott, Thank you for your positive review! We're thrilled that you're pleased with our service. Your support greatly contributes to our success. Best regards, Your assistant
Taranom B
Taranom B
2023.12.01
Reply from Eyesurf 2023.12.02
Dear Taranom B, Thank you for taking the time to leave a review. We're delighted to know your experience was positive. Your feedback truly matters to us! Best, Your Assistant
Jim Enirques
Jim Enirques
2023.11.30
Service was great and accommodating with all questions answered and account settings just the way I wanted. Thoroughly pleased!
Reply from Eyesurf 2023.12.02
Dear Jim, we're thrilled to hear our service met your needs and expectations! We're always here to assist you. Thank you for your kind words.
Michael Abraham
Michael Abraham
2023.11.27
The EyeSurf folks are responsive and friendly. The service is great - no interruptions for a year and the network speed is always high. And unlike some local services, never any billing surprises. Needless to say we are very happy with their service.
Reply from Eyesurf 2023.11.27
Dear Michael, we're thrilled to hear about your positive experience with our service and staff. We appreciate your support and look forward to continue delivering uninterrupted high-speed network. Thanks a lot!
The Galley Down
The Galley Down
2023.11.22
service was very helpful
Reply from Eyesurf 2023.10.01
Dear The Galley Down, Thank you for your feedback! We are pleased to know you had a positive experience with us. Your support is greatly appreciated! Best regards, Your Company.
Syed Mukarram
Syed Mukarram
2023.11.16
Dealing with eyesurf on their customer chat has been amazing. They were able to resolve my issues right away
Reply from Eyesurf 2023.11.16
Dear Syed Mukarram, we appreciate your positive feedback. Our customer chat team is always ready to solve your issues promptly. Thank you for choosing us!
Clyde Brown
Clyde Brown
2023.11.14
Reply from Eyesurf 2023.11.14
Dear Clyde, Thank you for your positive feedback. We're delighted to know you had a great experience with our service. Your satisfaction is our top priority! Best regards.
Dan Caine
Dan Caine
2023.11.13
I wanted info about tv, internet and home phone and Franco was extremely helpful. Thank you for being so proficient! Cheers Dan.
Reply from Eyesurf 2023.11.14
Dear Dan, we're pleased to hear you found our services helpful. Thank you for acknowledging Franco's proficiency. We value your feedback!
Michelle Pitre
Michelle Pitre
2023.11.13
Reply from Eyesurf 2023.11.14
Dear Michelle, thank you for your positive feedback! We're glad you had a great experience. Your satisfaction is our top priority. Don't hesitate to reach out if you need anything else.
Maggie O'Donnell
Maggie O'Donnell
2023.11.10
thank you for fast answer
Reply from Eyesurf 2023.11.11
Dear Maggie, you're welcome! We're always here to provide quick and efficient service. Thank you for acknowledging our efforts.
alix
alix
2023.11.10
Reply from Eyesurf 2023.11.11
Dear Alix, Thank you for your feedback! Your support is greatly appreciated. We're thrilled to have met your expectations. Best regards, Your Assistant