Verified Company
Never go to eyeglass world
It is quite unfortunate that I went to eyeglass world.The manager brianna said that I would have to have new lenses made. Well, I bought the glasses a year and a one/2, and I can certainly give you pictures, they're brand new, I wore one pair, 5 times the lens keeps popping out the second pair I bought, they put some kind of silicone around the lens, because that one's also popping out they would do nothing about it. She said I had to have new lenses made the lenses were brand new. I guess I should have brought them back right away. But I didn't wear them cause they're a little too strong, and it's a year and a 1/2 later, and now I can wear them. So I would have to say their customer service, general manager is the worst. I will never do business with this company again, this is eyeglass world 1918 DEL Prado boulevard Cape coral, Florida. Absolutely terrible
Date of experience: 19 November, 2025
Date of experience: 19 November, 2025
Jared was very courteous and helpful in repairing the nose piece on my frame. I appreciated his prompt and efficient attention!
Reply from Eyeglass World
2022.07.22
Happy to hear you had such a positive experience with us, Daralene. We appreciate you taking the time to write a review, thank you for being our customer!
If I could give less than one star I would. Had my glasses remade 4 times and they couldn’t get my prescription right. Was seen by two different optometrist that couldn’t get my prescription correct. DO NOT GO HERE. Do not waste your time or money. I never received a call or text when my glasses were ready. Had to contact this location multiple times to advocate for MYSELF. Same day glasses are not as advertised. Save yourself time and money and go elsewhere.
Reply from Eyeglass World
2025.10.29
Hi Gia, we’re very sorry to hear this, and we’d like to help find a solution. Please email us at eyeglassworld@nationalvision.com. Be sure to include the location you visited (city and state are most helpful), date of your visit and your phone number so we can help as quickly as possible.
I had an appointment for an eye exam and got to learn how to put contacts in for the first time!! The doctor and staff was so kind to me as I’m a very anxious person when it comes to going to the doctor and having things touch my eyes. Huge shout out to the assistant manger, Taylor, for her kindness, support and patience. I explained to her how I was so so nervous about trying contacts and that I have had a bad experience at another optometrist. She was so understanding and sat down with me the whole way through until I got it down. She never made me feel bad for how long it took me to get the hang of it. Thank you Taylor!!
After leaving another Eyeglass World feeling completely dismissed, I called the Greenwood location while getting my tire fixed. I explained that I had just come from the Southern Avenue store, where the associate wasn’t helpful at all, and asked if anyone there might be able to help me instead. The woman I spoke with assured me she’d be “more helpful,” so I told her I’d come by as soon as my car was done.
When I arrived, she looked at my glasses and confirmed that the frames weren’t repairable. She did try to backdate a warranty, which I appreciated, but unfortunately, that didn’t work out. Other than that, there really wasn’t much effort made to find another solution. She didn’t mention anything about popping the lenses out or seeing if they’d fit another frame. Instead, I was just told I’d have to buy a completely new pair of glasses.
She wasn’t rude, but she also wasn’t especially helpful. It was one of those interactions where you can tell the person’s just doing the bare minimum, and you leave feeling like your problem didn’t matter. Overall, I left disappointed because I truly thought this location would step up where the other hadn’t but that wasn’t the case.
Reply from Eyeglass World
2025.10.07
We’re sorry you had a poor experience with us, U'nique. We would be happy to put you in touch with someone from corporate management. If you’re interested, you can email us at eyeglassworld@nationalvision.com. Please include the location you visited (city and state are most helpful), date of your visit and your phone number so we can help as quickly as possible.
Kecia was an absolute delight she helped me from the point that I called in to the point that I swipe my card. She was extremely professional kind and diligent Jared. The sales manager was also super sweet. He helped ensure the best experience & I will be sure to recommend all friends / family here !
Horrible wait time for eye exam
Made my appointment for 12:00 waited over 2 hours in the waiting room for eye exam. Ok selection on eyeglasses but appointmets for eye exams took to long will not come back because of the long wait time for eye exam. Whoever does eye exams appointments for eyeglasses world does not know what they are doing or eyeglasses world needs to spread out appointments between clients to avoid long wait times.
Date of experience: 29 September, 2025
Date of experience: 29 September, 2025
The arm of my husband’s frames had gotten damaged and kept falling off. We stopped by in a last hope they would be able to repair them. We were met by Randi who explained that the frames would not be able to be repaired but by chance, she still had the same frame. She was able to remove the lenses and place them in the new frames. She was absolutely amazing! She totally went above and beyond what we expected. Checking to see if the frames were still there after 3 years, incredible service and at a price we could afford. She’s an amazing attribute to the company.
Had the best experience from the moment I walked in the door at the Greenwood location. Was greeted right away, everyone was polite, friendly and professional. They answered all my questions as I was just wanting exam and new lenses, keeping my existing frames. As a matter of fact, they saved me $100’s by using them instead of going back to the original vendor! Also, my new lenses came in earlier than expected. Will definitely use EyeGlass World going forward!
