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Reviews (243)
Paola Laracuente
2023-09-08
Buen servicio
Hola Paola, ¡gracias por los comentarios positivos! Estamos muy contentos de poder ayudarte a lucir lo mejor posible.
T. Fox Quillen
2023-09-07
Visited a few weeks ago, picked out some sunglass frames and waited quite a while to be served. When an agent sat down with me to take the order, she deemed the opthamologist's prescription 'incomplete' and 'expired.' Given that it had still been within a year since my last opthamologist's visit, the prescription should still have been valid. Instead of offering to call my physian's office to investigate the discrepancy, I was simply told that I could have a same day exam by one of their doctors. Preferring to go back to my own doctor to find out what the issue was (somebody didn't update the prescription to reflect the most recent office visit / eye exam and they had no explanation why, but did indicate that the prescription was indeed 'complete'). I think the Eyeglass World agent made the proper notation on the paperwork for the frames selected; she said 'just come back' with the updated prescription. When I did that, I was greeted rudely by the woman at the reception desk where patients sign in for eye exams. There was nobody at the customer service desk. I didn't see the frame style I had selected earlier on display, so I asked if she could just check my record to tell me whether or not they had noted the frames selected. She then told me she 'had no way of doing that.' In this day and age, with so many things that are computerized, was she daring to tell me that they didn't have any 'existing customer' record for me? No record of previous purchases? No record of the attempted transaction that had to be put on hold? Unbelievable! Or was she trying to say that there is no way to put notes in a customer's record? It felt like she just didn't want to be bothered and was giving the 'brush-off,' so I called the national customer service phone number to find out whether notes can be put into a customer's record. The lady who answered the phone was very cordial and confirmed that 'yes,' notes can be entered into a customer's record and called the store to report the incident. Then she invited me to 'return to the store' to bring it up with the manager! No offer to have the manager call to follow up. When I pointed out that lack-of-service to her, she said 'yes' a manager could call to follow up. Sounds like a customer may have to make a specific request for follow-up!
Not sure what is happening at the Greenwood store lately, because in the past I had received really good customer service. And even though it many times required a substantial wait, I do feel like the agent who first tried to fill the order was cordial and tried to give good customer service, but lacked either the skill or autonomy to handle a situation that requires verifying an existing prescription issued by someone other than one of their staff doctors.
A general criticism I have for Eyeglass World is that although visits with their physicians can be booked online and in store, it does not look like they have a way to book return visits to the store for other purposes, such as completing an order or for fit-checks for glasses.
We’re very sorry you had an unpleasant experience with us. Thank you for your feedback. This isn't the kind of experience we want our customers to have, and we’d like to have someone from corporate management contact you about this. Please email us at eyeglassworld@nationalvision.com, and include the location you visited (city and state are most helpful), date of your visit, and your phone number so we can help as quickly as possible.
Randi Rider
2023-08-21
Staff is very friendly and helpful. Very understanding!
Tracy Hoshaw
2023-08-08
This Greenwood location is awful! We've gone there twice and each time we've went to pick up our finished glasses they were incorrect. The last time I had an appointment the doctor was an hour late which is ridiculous. I do like Eyeglass World however I will not be going back to this location.
We strive to satisfy all of our customers. We are truly sorry to hear that you did not have a great experience with us, Tracy. We would be happy to have someone from the corporate leadership team reach out to you. Please email us at eyeglassworld@nationalvision.com. It’s very important to include the location you visited, date of your visit and your phone number so we can help as quickly as possible.
Jarrett Ramsey
2023-06-29
I would give it no stars if I could. The staff is incompetent. I was dealing with red eyes that the doctors couldn't tell me why and still haven't told me why for 3 months. They charge you 35 dollars for follow up exams as well, which is absolutely no where anywhere. They've cost me more than they've helped !
We’re very sorry this was your experience with us, Jarrett. If you're willing to give us the opportunity to help make this right, please email us at eyeglassworld@nationalvision.com. It’s very important to include the location you visited, date of your visit and your phone number so we can help as quickly as possible.
Stacey Sparacino
2023-06-20
My mom broke her glasses and we went there for a repair and they were so amazing and quick! Highly recommend!
Fernanda Saavedra
2023-06-14
Called to see if my glasses were ready since they said they had them in stock and would be ready in a day and it had been two days already. Called and got placed on a wait for TWELVE minutes on hold, girl named Ariel who was the only one professional got on the phone and said she doesn’t know why I was placed on a hold for that long, I said yeah me neither. She then told me my glasses were ready but I never received a call, a text, or not even an email so how long were they gonna wait to let me know that they were ready if I weren’t to call them? Until they felt like it?
We’re sorry you had a poor experience with us, Fernanda. We would be happy to put you in touch with someone from corporate management. If you’re interested, please email us at eyeglassworld@nationalvision.com. It’s very important to include your phone number so we can help as quickly as possible.
Rurik Larson
2023-06-13
Lost my glasses and they were able to get me a pair and a exam in the same day. Genuine life savers!
Z T
2023-05-26
Jared the manager helped me fix my sunglasses quickly. Highly recommend!
MARK M
2023-05-20
Worst place to go. 10.30 appt means 11.30...
We’re very sorry you had an unpleasant experience with us, Mark. Thank you for your feedback. This isn't the kind of experience we want our customers to have. If you'd like to speak with someone from corporate management, please email us at eyeglassworld@nationalvision.com. It’s very important to include the location you visited, date of your visit and your phone number so we can help as quickly as possible.
Mike Amos
2023-05-05
Delivered on what they promised and accepted my insurance.
Slinky2525
2023-05-02
When going in to pick up my glasses, the lady who gave me my glasses tried to rush me out the door, and when I asked about fitment she snarked back and was like "well do you need fitted?" Very unprofessional. Will not be getting my glasses here again.
Hello, we’re very sorry you had an unpleasant experience with us. Thank you for your feedback. This isn't the kind of experience we want our customers to have. If you'd like to speak with someone from corporate management, please email us at eyeglassworld@nationalvision.com. It’s very important to include the location you visited and the date of your visit so we can help as quickly as possible.
Evan Trumpey
2023-04-22
Great job Vanessa and Rachel! Very efficient and informative.
Nicholas Milli
2023-04-21
This was an absolutely horrible experience and would never recommend. From the moment I walked in the door I felt like we were an inconvenience l. We had an appointment that was setup online for 5pm. Upon arrival we let them know who we were and were informed the Dr had to leave by 530 and couldn't do my appointment . The attitude and unwelcome feeling on top of being lied to after confirming and booking with a different location makes me very weary of this location and the way they treat their patrons. They had all our information and everything right in front of them to reach out and let us know before we took the drive there just to be greeted with in an unfriendly attitude and denied the service they let us set an appointment for.
Thank you.
We’re very sorry you had an unpleasant experience with us, Nicholas. Thank you for your feedback. This isn't the kind of experience we want our customers to have. If you'd like to speak with someone from corporate management, please email us at eyeglassworld@nationalvision.com. It’s very important to include the location you visited, date of your visit and your phone number so we can help as quickly as possible.
Ashley Mckinney
2023-04-10
Had a very good experience here from the Dr to the young woman who helped me with my frames and options and the gentleman who helped me when I picked up my new glasses. I would name names but I am horrible at remembering names. The entire staff is great
Abby Kreuzman
2023-03-27
went here with a prescription from my eye doctor. They made me wait 30 minutes and pick out a pair glasses and then proceeded to tell me that they couldn't help me. Terrible customer service, rude staff would not recommend going to here. also, if you have Medicaid or Medicare and were planning to go there, they don't accept it but online they tell you that they do.
We’re very sorry this was your experience with us, Abby. If you're willing to give us the opportunity to help make this right, please email us at eyeglassworld@nationalvision.com. It’s very important to include the location you visited, date of your visit and your phone number so we can help as quickly as possible.
Engi89
2023-03-05
Very large selection of glasses but no really large ones. Seemed pretty busy on Saturday afternoon.
Jake Manleystanley91
2023-03-02
They denied me access to my prescription and parts of my medical records because they were expired. The lady compared it to “buying expired medicine” my glasses are expired not my prescription. I’m pretty sure I could ask I doctor about a prescription I had 20 years ago if I wanted. I payed them to collect that information, and then I’m denied access to it? Literally had to sit in the parking lot and manually check over the little information I did get, only to find out they purposely cover up your pupil distance so you don’t have that information. Pretty sketchy, I think I probably have a winnable case but I’ll just warn others instead.
Kidnappingfreezers
2023-02-25
Great staff, prices are a bit much but what can you do. Will definitely go back in another 12 years when I can longer see as well.
Great to hear! Thanks so much for taking the time to write a review. We appreciate your business!
Lydia Roman
2023-02-21
Really great experience at eyeglass world! I came in to see if they can fix my glasses and they did just that! They were very friendly and informative through the process, I would highly recommend this location for any issues with your glasses!