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Reviews ( 344 ) 4.1

Leif
Leif
2024.05.06
2.0 Verified
Unethical Business Poor Service. Double-billed me for a single night. Refused to Refund. ☹Cleanliness, staff & service, property conditions & facilities
Reply from Art Studio Habana Vieja 55 2024.05.07
Thank you for your feedback, and we apologize for any misunderstanding. Upon reviewing your booking, it appears you selected our Non-Refundable rate. While our service is typically celebrated, we understand your experience fell short. As a gesture of goodwill, we would like to offer you a complimentary night in our best room during your next visit to Havana.All the best
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Xiomara
Xiomara
2024.05.04
10 Verified
☺Cleanliness, staff & service, property conditions & facilities, room comfort
Reply from Art Studio Habana Vieja 55 2024.05.04
Estimada Xiomara mucha gracias por dejarnos su calificación. Nos encantó tenerle en Art Studio. Esperamos recibirle pronto otra vez. Saludos cariñosos de parte de todo nuestro staff
Vitor
Vitor
2024.04.29
4.0 Verified
☹Cleanliness, property conditions & facilities
Reply from Art Studio Habana Vieja 55 2024.04.30
Dear Vitor,Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience fell short of expectations, and we apologize for any inconvenience you may have encountered during your stay.We take your comments seriously and will address the issues you mentioned to ensure that they are resolved promptly. Your satisfaction is our top priority, and we hope to have the opportunity to make it right for you in the future.If you would like to discuss your concerns further or provide more detailed feedback, please feel free to reach out to us directly. We appreciate your valuable input and hope to welcome you back for a better experience.Warm regards,
Jorge
Jorge
2024.04.29
10 Verified
Execelente ☺Cleanliness, amenities
Reply from Art Studio Habana Vieja 55 2024.04.29
Estimado Jorge, muchas gracias por dejarnos su calificación. Nos agrada y motiva saber que su experiencia en Art Studio ha sido tan positiva.Ha sido un placer atenderle estos días, deseamos volver recibirle muy pronto. Le deseamos todo lo mejor
Latifeh
Latifeh
2024.04.27
10 Verified
I had a wonderful stay at Art Studio! I walked everywhere right from here. Everything you need and want to see is near. The workers were so helpful and they made sure everything was taken care of throughout my stay. High recommend staying here ☺Cleanliness, staff & service, amenities, property conditions & facilities
Reply from Art Studio Habana Vieja 55 2024.04.28
Dear Latifeh:Thank you for your kind words! We're thrilled to hear that you had a wonderful stay at Art Studio. It's great to know that our convenient location and helpful staff made your visit enjoyable. We appreciate your recommendation and hope to welcome you back again soon!
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Jean claude
Jean claude
2024.04.19
10 Verified
Solo to havana The service is amazing the room very clean,and safe place ,, thanks Maria and Frankie for all service and suggestion ☺Cleanliness, staff & service, property conditions & facilities, room comfort
Reply from Art Studio Habana Vieja 55 2024.04.19
Dear Jean Claude:Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience during your stay with us. Providing exceptional service and ensuring a clean and safe environment for our guests are our top priorities. We'll be sure to pass along your appreciation to Maria and Frankie for their outstanding service and helpful suggestions. If you ever find yourself back in the area, we would love to welcome you again for another wonderful stay!
JINGYAN
JINGYAN
2024.04.16
8.0 Verified
1. Te cobran por $450 pesos por hora por wifi. 2. No incluyo desayuno. 3. Mi cuarto es de $120 dólar, muy caro, puedo aumentar un poco y con desayuno, y free wifi como mi primera noche en Mystique habana, era $160. Mejor experiencia. 4. Los cuartos no hay ventanas. 5. Las personas son muy buenas, atienden bien. 6. Me gustó la terraza. ☺Staff & service, amenities
Reply from Art Studio Habana Vieja 55 2024.04.16
Estimado JingYan: Entendemos tus preocupaciones y agradecemos tus comentarios detallados sobre tu experiencia en nuestro hotel.Nuestros servicios, así como sus precios aparecen detallados en cada uno de nuestros anuncios, consideraremos la posibilidad de incluirlos en nuestras tarifas para mejorar la experiencia de nuestros huéspedes. Entendemos que cada viajero tiene diferentes expectativas y presupuestos, y estamos comprometidos a ofrecer una excelente relación calidad-precio en todas nuestras ofertas.Nos alegra mucho que hayas disfrutado de la amabilidad y el servicio de nuestro personal, así como de nuestra terraza. Tu satisfacción es nuestra prioridad número uno, y apreciamos sinceramente tus comentarios, ya que nos ayudan a mejorar continuamente. Esperamos tener la oportunidad de servirte nuevamente en el futuro y brindarte una experiencia aún mejor.Todo lo mejor
Matthew
Matthew
2024.04.16
10 Verified
This is a small hotel that is very close to most of the main attractions in old Havana. It is clean and quiet, and the staff are very friendly and attentive. I think it is a family running the place. It is completely walkable to everywhere I wanted to go. The only things I could find to mention that were less than perfect was the wifi access, though that seems to be a problem throughout the country, so I certainly can not blame the hotel for that. And there was internet, it is just slow and a bit glitchy, but certainly workable so long as you are patient. Also, the restaurant on site seems nice, though I thought it was a bit expensive, so I chose to eat in the other places near by. Havana has no shortage of restaurants, and good food costs good money, but it was just a bit more than I was hoping to spend on this trip. That is not a criticism, just an observation. If I was back in Havana in the future I would not hesitate to stay here again. ☺Cleanliness, staff & service, amenities, property conditions & facilities
Reply from Art Studio Habana Vieja 55 2024.04.16
Dear Matthew:Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay at our boutique hotel and found it conveniently located near the main attractions of Old Havana. We're glad that you found the hotel clean, quiet, and that our staff was friendly and attentive as usual. We are like a family here , and we take great pride in providing personalized service to our guests.We understand your feedback regarding the wifi access, and we apologize for any inconvenience this may have caused. We strive to provide the best possible experience for our guests, and we appreciate your understanding of the challenges with internet connectivity in the country.Regarding the restaurant on-site, we appreciate your feedback on the pricing. While we aim to offer quality dining options, we understand that preferences and budgets vary. We're glad to hear that you were able to explore the nearby restaurants in Havana, which indeed offer a diverse culinary scene.Thank you for considering us for your future visits to Havana! We look forward to welcoming you back and providing you with another memorable stay. If there's anything else we can assist you with, please don't hesitate to let us know.All the best!
Ceilidh
Ceilidh
2024.04.14
10 Verified
Front desk service is available 24/7. Cleanliness was very satisfactory. Staff were welcoming, knowledgeable and helpful. Highly recommend the rooftop bar. ☺Cleanliness, staff & service, property conditions & facilities, room comfort
Reply from Art Studio Habana Vieja 55 2024.04.15
Thank you for taking the time to share your experience, Ceilidh! We're thrilled to hear that you found our front desk service available around the clock and that cleanliness met your expectations. It's wonderful to know that our staff was welcoming, knowledgeable, and helpful throughout your stay. We're especially glad that you enjoyed our rooftop bar and appreciate your recommendation. We look forward to welcoming you back for another enjoyable visit soon!All the best!
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Ernest Alexander
Ernest Alexander
2024.03.10
10 Verified
Me encanto la atención de todo el personal, la comunicación excelente y muy cerca de el Malecón, la plaza de armas y otros lugares de visita obligada ☺Cleanliness, staff & service, amenities, property conditions & facilities
Reply from Art Studio Habana Vieja 55 2024.03.10
Muchas gracias Ernest! Ha sido un placer atenderles. Nos da mucha alegría que lo hayan pasado bien en nuestro espacio y que nuestra privilegiada localización les haya sido favorable en su plan de viaje a La Habana. Son siempre bienvenidos, esperamos verles nuevamente. Les deseamos todo lo mejor!
Lydia
Lydia
2024.03.05
10 Verified
The staff were very nice. The view on the terrace was beautiful. In the centre if the old town entertainment, shopping and restaurants.
Reply from Art Studio Habana Vieja 55 2024.03.05
Lovely Lydia:Thank you for your kind words! We're delighted to hear that you enjoyed the hospitality of our staff and the beautiful view from our terrace. Our location in the heart of the old town indeed offers easy access to entertainment, shopping, and restaurants, allowing our guests to fully immerse themselves in the vibrant atmosphere of the area. We hope to welcome you back soon for another memorable stay!All the best!
angela
angela
2024.03.05
10 Verified
Nice boutique hotel Very nice hotel, nice people. We have a welcome cocktail in the roof top bar (cool bar and very tasty drinks). Walking distance of everything in Havana, save neighborhood. We arrive at 12 pm and our room was ready ! ☺Cleanliness, staff & service, property conditions & facilities, room comfort
Reply from Art Studio Habana Vieja 55 2024.03.05
Dear Angela thank you for your glowing review! We're thrilled to hear that you enjoyed your stay with us at our boutique hotel. It's wonderful to know that you found our staff to be friendly and accommodating. We're delighted that you had the chance to experience our welcome cocktail at the rooftop bar and that you found the drinks tasty. Our convenient location in walking distance to all that Havana has to offer is indeed a highlight, and we're glad you felt safe in the neighborhood. It's great to hear that your room was ready for you upon arrival, allowing you to start your stay with ease. We hope to welcome you back for another enjoyable experience in the future!All the best!
Freddy
Freddy
2024.03.05
10 Verified
Excelente lugar 100% recomendado Excelente lugar para conocer la habana, limpio, personal atento, excelente servicio y atenciones. ☺Cleanliness, staff & service, property conditions & facilities, room comfort
Reply from Art Studio Habana Vieja 55 2024.03.05
Estimado Freddy le agradecemos de todo corazón habernos dejado su reseña. Fue un placer atenderles durante su estadía. Gracias también por su amabilidad con nuestro staff.Esperamos volver a verle por acá. Siempre es bienvenido!Le deseamos todo lo mejor!
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Malilee
Malilee
2024.03.04
2.0 Verified
Reply from Art Studio Habana Vieja 55 2024.03.04
Dear Malilee: We sincerely regret to learn that your experience at our boutique gallery hotel was not pleasant. We strive to provide all our guests with exceptional service and memorable experiences, and we regret when we fall short of their expectations.Your feedback is invaluable to us, and we would like to extend our most sincere apologies for any inconvenience or discomfort you may have experienced. Please note that we will take your concerns seriously and address them promptly to ensure that future guests do not encounter similar issues. For this reason, we would appreciate it if you could contact us via email to provide further details on why you were dissatisfied.We hope to have the opportunity to rectify the situation for you in the future.Sincerely,
ELENA
ELENA
2024.03.01
10 Verified
Property near the best parts of the city Location is amazing: near museums and Cuba de centrale ☺Cleanliness, staff & service, property conditions & facilities
Reply from Art Studio Habana Vieja 55 2024.03.01
Thank you so much for sharing your opinion lovely Elena. You’re always welcome!All the best
Amanda
Amanda
2024.02.07
10 Verified
Excellent hotel with everything you could wish for provided by kind attentive and sociable staff. Beautiful art on the walls throughout the spaces and a delightful rooftop bar and restaurant. Absolutely recommended and we would certainly stay again. ☺Cleanliness, staff & service, amenities, property conditions & facilities
Reply from Art Studio Habana Vieja 55 2024.02.07
Lovely Amanda, Thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that your stay at our boutique hotel was so enjoyable and that you appreciated all the aspects we have to offer.We strive to provide our guests with an unforgettable experience, from the decor to the attention to detail in every service we provide. It's rewarding to know that our efforts have been recognized and appreciated by you.We look forward to welcoming you back again in the near future and continuing to exceed your expectations with each visit. Thank you for choosing our boutique hotel and for sharing your experience with us and other travelers!All the best forever
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2024.02.06
8.0 Verified
☺Cleanliness, staff & service, property conditions & facilities
Reply from Art Studio Habana Vieja 55 2024.02.06
Muchas gracias por dejarnos esta puntuación. Siempre es bienvenido
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Xiomara
Xiomara
2024.02.01
10 Verified
Excelente opción El hotelito es muy bonito y acogedor, la ubicación es genial y el personal muy atento El restaurante en la azotea es hermoso! El internet no es el mejor pero se resuelve No es apto para personas con problemas de movilidad ☺Cleanliness, staff & service, property conditions & facilities, room comfort
Reply from Art Studio Habana Vieja 55 2024.02.01
Estimada Xiomara muchas gracias, nos llena de satisfacción saber que su experiencia ha sido memorable. Esperamos repita su estancia con nosotros.Todo lo mejor!!
David
David
2024.01.29
10 Verified
Desde que llegas al alojamiento, te sientes en casa. El trato que recibimos por parte de sus empleados fue inmejorable. Un 10 para todo el personal, los cuales nos ayudaron en todo momento con nuestras necesidades. El alojamiento está bien ubicado, cerca de zona una zona des restauración muy completa y para todos los gustos. El alojamiento se compone de varias habitaciones, en nuestro casona habitación muy limpia, amplia y con una decoración preciosa. No dudaría en volver a alojarme en Art Studio. ☺Cleanliness, staff & service, amenities, property conditions & facilities
Reply from Art Studio Habana Vieja 55 2024.01.29
Estimado David, muchas gracias por dejarnos su opinión y puntuación. Hemos disfrutado mucho atendiéndoles estos días. Deseamos mucho que se repita su estancia con nosotros.Estamos comprometidos con el bienestar de nuestros huéspedes y sus invitados. Les deseamos todo lo mejor!
Carolina
Carolina
2024.01.24
10 Verified
The location is very convenient, with easy access to restaurants. The staff were very friendly, everything was very clean and the room was comfortable. Breakfast was delicious and we had a lovely view from the rooftop. ☺Cleanliness, staff & service, amenities, property conditions & facilities
Reply from Art Studio Habana Vieja 55 2024.01.24
Thank you so much Carolina. You will always welcome with us.It was pleasure for us to have you this days.All the best!