Evetech समीक्षा

Not impressed with afterwards service at all. Sent in my laptop, which is under warranty, to find out why it stopped charging. This, after googling and seeing hundreds of MSI pulse issues with same issue. Thought I'd send it in because still under warranty and because I could not find a supplier of same charging unit in Durban. Only to have evetech try put the blame on customer, saying smoke coming out of keyboard after plugging in (I couldn't even get power so not sure how they got smoke) now they want to charge me a few thousand for a broken part... not impressed. This is like dealing with mechanics...finding additional things to charge for out of warranty to make money. Issue still not resolved. 21 days and counting. I will edit this review when I see progress. NEW UPDATE: Going on month 2...waiting for my laptop to be repaired. New charging unit has now been ordered from overseas. Going to take another month for this part to get here. Expected delivery 26th April. Must be coming in by yacht because you can get anything sent from overseas quickly these days. Laptop sent in February. They will now cover warranty on defective part...my only worry now is that I'm going to receive a damaged product back as I'm concerned with the remark that the service dept managed to get smoke coming out keyboard. Will be interesting to see how this goes. Update to follow... Almost 3 months...and still awaiting feedback and still don't have my laptop back. Keep in mind...still under warranty till September. Would be great if I just got feedback on emails sent...

Got a budget gamily pc from Evetech. Must say that I am extremely impressed with it. Please buy from them, it is well worth the money spent.

Being assisted by Paul Dobson regarding an Alienware monitor, absolute legend, gives amazing service and also gives feedback the same day.

Friendly staff always ready to help and run ideas by

Had issues returning an item they sold as an "open box" item, but which came in a plastic bag WITHOUT the required mounting bracket! I IMMEDIATELY informed the salesperson and told him I'm not happy and would be returning it the very next morning (he said it's fine), when I got there the next morning they told me it would take 3 hours to run diagnostics on said item! Big difference between an "open box" item and a "second hand/incomplete" item. Gross miss-presentation to say the least. (The salesperson was friendly and courteous, but Management really need to be more transparent with what they advertise)

Had some bumps on the road but eventually ironed out and good experiences afterwards. Will continue to buy from them again.

Amazing

Service is rather slow

Great service unless something needs to be returned I would not recommend buying any windows product from Evetech as if it doesn’t work they will fight with you for a week about not accepting returns on windows products before eventually allowing you to return the product which will then take over two weeks and your desktop needing to be collected which you will then wait a week for just a simple windows key card to be typed in to check it doesn’t work which takes 5 minutes at most then Evetech will tell you then they will tell you they want to reinstall windows where you will then loose everything on your desktop, such a disappointing experience wouldn’t recommend buying anything.

Evetech repair disaster…. Horrible experience waiting for my laptop to be repaired. I lost months of work, only after 3 months the unit got delivered to their tech team…. I fail to understand who waits for 4 months to get a laptop screen replaced. I paid and sent POP within 2 weeks of dropping my laptop off. The assessment took forever and the repair process bearly happened without me calling in everyday. Kind regards Boitumelo

Good service. Unbeatable prices. Recommended.

I've been a loyal customer since Evetech had a single small office in Centurion. I've witnessed a disappointing decline in their service and support. What was once a reliable and attentive experience has devolved into frustrating delays, poor communication, and a lack of responsiveness. It feels like support is an afterthought, a begrudging task aimed solely at saving the company a few rand rather than valuing and supporting a returning customer. Despite significant investments from both my companies and myself, it's become evident that our future purchases will have to be made elsewhere. A quick summary of a recent experience: We have purchased multiple expensive gaming chairs for our office and home, each chair is rated for a weight of 150kg (The heaviest person in my office is 100kg.) Every single one of these chairs has an issue where the gas lift starts to sag, meaning you cannot sit in an upright position for longer than a few minutes before the gas lift sags down to the bottom, this causes back pain and essentially renders the chair ergonomically unusable. I reached out to Evetech to order 2 new gas lifts for the chairs which sag immediately to see if it would help. We installed these gas lifts and they lasted 6 months and a few days. Frustrated I reached out to Evetech to find out what the solution or way forward is considering that each of the chairs cost between R3500.00 to R5000.00 and they are now essentially useless. They tried to blame the chair and the user and then they mentioned that I should reach out to the manufacturer. Eventually they let me know that the gas lifts are also out of warranty and there is nothing they can do. If you Google 'chair gas lift' - it costs R179.00 - it seems this is to much of an expense to solve a problem that would not have arisen if you did not sell faulty products. A high end gaming chair should not have a shelf life of 1 year. This is just a recent experience we have many more subpar interactions over the years...

Good place to get PC parts, because they have an efficient customer service layout moving from on station to the next.