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Reviews ( 714 )
Gudmundur
2024.03.09
Verified
Very Good
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Deborah
2024.03.09
Verified
Superb
☺ This property is excellent
☹ I honestly could not fault it
Fjpm1
2024.03.08
Verified
CUMPLIO NUESTRAS EXPECTATIVAS
☺El edificio y todos sus detalles. El personal amable y correcto. La ubicación muy buena. La piscina esta muy bien.
☹Los desayunos aun siendo buenos no me parece están al nivel que este hotel requiere.
Las hamacas en la piscina no debieran poder reservarse. De manera que si no hay nadie se entiende que esta libre. Ese uso es un abuso pues ocupas y puedes no ir. A pesar de que este uso de reservar está muy extendido. Pero al final es lo mismo pues tu también la ocupas y quitas plazas que no se estan usando.
Reply from europevillacortes
Estimado cliente,
Gracias por su valoración y por haberse tomado el tiempo en compartir con todos nosotros su opinión.
Tomamos buena nota y seguiremos trabajando para mejorar el servicio que ofrecemos a nuestros clientes.
Saludos cordiales
El equipo de Europe Villa Cortés
Geraldine
2024.03.07
Verified
This is an excellent 5 star hotel in a great location. We would definitely return
☺ Excellent
☹ Our room on the ground floor was a little dark.
Gloria
2024.03.04
Verified
Séjour magique !
☺Tout est classe, propre et décoré avec goût.
Le personnel est très sympathique.
☹Rien
Reply from europevillacortes
Chère Gloria,
Nous sommes heureux de lire que vous avez apprécié votre séjour à Europe Villa Cortés et nous transmettrons vos bons mots à l'ensemble de notre personnel, merci beaucoup.
Nous espérons vous accueillir à nouveau.
Nous vous prions d'agréer, Madame, l'expression de nos salutations distinguées,
L'équipe d'Europe Villa Cortés
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Frédéric
2024.03.03
Verified
Luxe et confort a un prix raisonnable
☺Personnellement l'hôtel VILLA CORTES c'est MY BEST HOTEL je m'explique:
- Le petit déjeuner est excellentissime, varié et avec des produits de grandes qualité. Les cuisiniers font d'excellente omelette, oeufs aux plat "minute" etc et en plus de cela ils sont fort sympathique.
- La situation géographique est idéales car vous pouvez tout faire a pied... allez au resto, a la plage, faire du shoping etc
- Le lit était super confortable et grand, la salle de bain également spacieuse et fonctionnelle.
☹rien, je reviendrai l'année prochaine
Reply from europevillacortes
Cher Frédéric,
Merci d’avoir choisi Europe Villa Cortés pour votre séjour.
Nous sommes ravis que vous ayez aimé nos palts, nos plats fait à la minute et notre localisation.
En espérant de vous accueillir très bientôt,
Chaleureuses salutations,
Europe Villa Cortés Team
John
2024.03.01
Verified
Very nicely designed hotel with good staff and great beach set up
☺ The overall hotel design is very nice and you really feel like in a different world. The breakfast buffet was good and the whole beach set up with the bar and restaurant was great. Front desk staff all very good too.
☹ Sadly we got a little food poisoning from the room service breakfast. The menu at the main evening restaurant wasn't very appealing and the Michelin star restaurant was always booked so the evening dining options were limited.
Reply from europevillacortes
Dear John Paul,
Thank you for sharing your feedback with us.
We're pleased to hear that you enjoyed the overall hotel design, beach setup, breakfast buffet, and the service provided by our front desk staff. We apologize for any inconvenience caused by the room service breakfast and will address this matter accordingly.
Hope to welcome you back soon,
Sunny regards,
Europe Villa Cortés Team
Am1t
2023.04.18
Verified
Nice relaxing stay
☺ Fantastic hotel... The room was huge with a big terrace, and had an amazing view of the town and beyond.
Perfect location, stones throw away from the beach, restaurants and shops. No need for taxis everything is walking distance. Would definitely recommend.
☹ The fact that you had to pay to use the spa area, considering I paid for a 5* accommodation, that should be included. Massage is extra which I understand but spa, steam, sauna jacuzzi should be complimentary too the guests.
Also I recommend black out curtains as we came for a relaxing stay and the sunlight would wake us up early. Something to think about.
Reply from europevillacortes
Dear AM1T,
thank you very much for your assessment and comments.
We take good note and will comment internally on your suggestions.
The opinion of our customers is very important and we always keep it in mind.
We hope to see you again soon at the hotel.
Best regards,
Hotel Europe Villa Cortés Team
Didier
2023.04.16
Verified
uitstekend !
☺Ligging, comfort van de kamer, uitgebreid ontbijt en zeer lekker en afwisselend avondeten. Oase van rust met prachtige tuin en verwarmd zoetwaterzwembad. Zeer vriendelijk en klantgericht personeel. Bij aankomst kregen we de aangename verrassing van een upgrade naar een prachtige suite.
☹Er valt niets negatiefs op te merken.
Reply from europevillacortes
Beste Didier,
hartelijk dank voor de waardering en het leuke commentaar.
We zijn altijd erg blij om te horen dat onze gasten een goede vakantie hebben gehad.
We kijken ernaar uit u binnenkort weer te mogen verwelkomen in ons hotel.
Vriendelijke groeten 🌞 van Tenerife,
Team Hotel Europe Villa Cortés
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Alfred
2023.04.15
Verified
A fabulous hotel, with amazing staff in a great location
☺ The hotel was amazing and was much nicer than in the photos we saw when booking. It was immaculate. The staff were amazing and the location was fantastic. Breakfast was delicious with a huge variety.
☹ Nothing. Everything was perfect.
Reply from europevillacortes
Dear Alfred,
thank you very much for your rating and comments.
We are very happy to hear that you liked the hotel and enjoyed your stay with us.
We work every day to make our guests feel at ease and have an unforgettable holiday.
The pinnacle of this work is to receive feedback like yours.
We look forward to seeing you again soon.
Best regards,
Hotel Europe Villa Cortés Team
Yusuf
2023.04.15
Verified
Exceptional
Pierre
2023.04.14
Verified
Superb
María
2023.04.13
Verified
Very good
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Sara
2023.04.13
Verified
☺Sehr leckeres Essen
☹Alles super
Reply from europevillacortes
Liebe Sara,
herzlichen Dank für Ihre Bewertung und das Kommentar.
Es freut uns zu hören das Sie den Aufenthalt genossen haben.
Wir würden uns sehr freuen Sie bald wieder begrüssen zu dürfen.
☀ Grüsse,
Team Hotel Europe Villa Cortés
Sigurdur
2023.04.12
Verified
Superb
Emma
2023.04.12
Verified
super
☺atmosfera molto piacevole davvero, personale gentilissimo e attento.
Colazione spettacolare ! Penso che sia davvero una delle struttura più belle di Tenerife, consiliatissimo.
Reply from europevillacortes
Cara Emma,
grazie mille per il suo commento e il suo apprezzamento.
Siamo molto contenti di sapere che la sua vacanza sia stata piacevole e che il nostro hotel le sia piaciuto.
Ci auguriamo di poterla accogliere di nuovo al più presto.
Saluti da Tenerife ☀
Team dell'Hotel Europe Villa Cortés
Albert
2023.04.11
Verified
Gute Lage
☺super Lage!
☹leider um 9:00 bereits alle Liegestühle am Pool besetzt, trotz klaren Regeln, die nicht umgesetzt werden. Sehr nervig!!
Reply from europevillacortes
Sehr geehrter Albert,
herzlichen Dank für die Bewertung und die Kommentare.
Wir arbeiten täglich damit unsere Gäste einen schönen Urlaub bei uns geniessen. Auch an der Reservierung der Liegen wird gearbeitet, leider hält sich nicht jeder Gast an die Anweisungen.
Es würde uns sehr freuen Sie wieder begrüssen zu dürfen.
🌞 Grüsse aus Teneriffa,
Team Hotel Europe Villa Cortés
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Lara
2023.04.10
Verified
Exceptional
Khaled
2023.04.10
Verified
The best!
☺ Everything about the hotel is beautiful and timeless
Reply from europevillacortes
Dear Khaled,
many thanks for your valuation and the comment.
We hope to welcome you soon again.
Sunny regards from Tenerife,
Team Hotel Europe Villa Cortés
Eduardo
2023.04.09
Verified
Superb