Thank you, Camilla, for your kind words and recommendation! We're delighted to hear you found our service reliable and professional. Your support means a lot to us. We look forward to serving you again!
The Eurocoaches Team
Dilan2026.04.16
The coach driver quit the day of the wedding. Nothing was communicated and the coach company did nothing to rectify this. Guests were left stranded 100+ miles from the venue. They're too unreliable, AVOID!
Thank you for your feedback Dilan. We sincerely apologise for the distress and inconvenience caused by the service not operating as scheduled. We fully understand the frustration this caused, particularly given the distance involved and the importance of the occasion.
Unfortunately, due to unforeseen circumstances involving the assigned driver on the day, the booking was unable to proceed as planned. While we appreciate this does not lessen the impact on those affected, the situation was unexpected and regrettably outside of our control.
We recognise that the experience fell below the standard of service we aim to provide, and the matter has been reviewed internally to help prevent situations like this from occurring again in the future.
Please accept our sincere apologies once again.
H K2026.04.16
Absolutely unacceptable service. A coach was booked and fully paid for to transport guests to a wedding, yet it simply never arrived on the day. There was no warning, no communication, and attempts to contact the company, including the emergency number, were ignored.
Over 30 guests were left stranded on what was meant to be an important and carefully planned day. Several of us, already well en route had to rush back, collect our own cars, and return to transport people ourselves. This caused significant delays, stress, and disruption, and resulted in guests arriving hours late to the wedding.
A last-minute cancellation is bad enough, but a complete no-show with zero communication is inexcusable. For an event transport provider, reliability and communication are the absolute minimum expectation, and this company failed on both counts.
I would strongly advise anyone organising an important event to avoid this company.
Thank you for your feedback, and please accept our sincere apologies for the disruption and frustration caused on the day.
We fully understand the disappointment and stress this situation created for those travelling and for everyone affected by the delay to such an important occasion. Unfortunately, due to unforeseen circumstances involving the assigned driver, the coach was unable to operate as planned on the day.
We also recognise that the lack of communication at the time added to the frustration experienced, and we are sorry for this. While the circumstances were unexpected and outside of our control, we appreciate that this does not change the impact the situation had on your day.
The matter has been reviewed internally, and we are taking steps to help minimise the risk of situations like this occurring again in future.
Please accept our sincere apologies once again.
Ali Miah2026.04.16
Extremely poor and unprofessional service.
A coach was booked and fully paid for over 30 people to attend a wedding, yet it never turned up on the day. There was no communication, no warning, and calls (including the emergency line) were ignored.
It was only after chasing that it was confirmed the coach wasn’t coming at all, leaving everyone stranded and causing major disruption and delays.
A complete failure in communication and reliability. Would not trust this company with any important booking or bookings in general for that matter.
Thank you for taking the time to leave your feedback Ali. We sincerely apologise for the inconvenience and disruption caused by the booking not operating as scheduled.
We fully understand the frustration caused by the lack of communication and the impact this situation had on everyone relying on the service that day. Unfortunately, due to unforeseen circumstances involving the assigned driver, the coach was unable to proceed as planned despite efforts made to resolve the issue at the time.
While the circumstances were unexpected and outside of our control, we recognise that the experience fell below the standard of reliability and service we aim to provide. The matter has been reviewed internally, including our communication procedures, to help reduce the risk of situations like this occurring again in future.
Please accept our sincere apologies once again.
Rav Kara2026.04.16
Absolutely appalling service — I wouldn’t even give them one star if I could. Our booking was made well in advance, yet they cancelled at the last minute — just an hour before the trip — with zero communication. Their lack of professionalism ruined the plans, leaving guests stranded and causing unnecessary stress on an already important day. Totally unreliable and disgraceful; do not trust them for any event or occasion.
Thank you for your feedback Rav. We are very sorry for the upset and inconvenience caused by the booking not going ahead as scheduled.
We fully understand how frustrating and disappointing this situation was, particularly given the importance of the occasion and the short notice involved. Unfortunately, due to unforeseen circumstances involving the assigned driver on the day, the service was unable to proceed as planned.
We also acknowledge that the communication during the situation did not meet the standard expected, and we sincerely apologise for the additional stress this caused to those affected.
While the circumstances were unexpected and outside of our control, the matter has been reviewed internally and steps are being taken to help improve our procedures moving forward.
Please accept our sincere apologies once again.
Sid K2026.04.16
Absolutely shocking service. I was left with no choice but to pay £400 for a taxi to attend a wedding because they failed to inform us they weren’t coming. No communication and no accountability. They were quick to take payment but completely unreliable when it mattered most. Incompetence comes to mind. Avoid at all costs.
Thank you for taking the time to leave your feedback Sid. We are sincerely sorry for the inconvenience and disruption caused by the booking not operating as scheduled.
We fully understand the frustration and added cost this situation caused, particularly having to make alternative arrangements at short notice. Unfortunately, due to unforeseen circumstances involving the assigned driver on the day, the coach was unable to proceed as planned.
We also acknowledge your concerns regarding communication and understand how this contributed to the difficulty experienced. While the circumstances were unexpected and outside of our control, we appreciate that this does not lessen the impact felt on the day.
The matter has been reviewed internally, including our communication processes, and steps are being taken to help reduce the risk of situations like this occurring again in future.
Please accept our sincere apologies once again.
Marvin Keen2026.04.16
Awful service… 0 communication… they ignore you and take your money. Childish behaviour…
Thank you for your feedback Marvin. We are sorry to hear about your experience and the inconvenience caused.
We understand your frustration, particularly regarding the lack of communication and the disruption to your plans.
We appreciate this caused significant inconvenience, and we regret that the situation did not meet expectations on the day.
Your comments have been noted and reviewed internally to help improve our service and communication moving forward.
Please accept our apologies for the inconvenience caused.
Bibek Pokhrel2026.04.16
If I could have given 0 stars I would.
Extremely disappointed with Eurostar’s service. Our journey was cancelled at the last minute with very little communication or support provided. This completely disrupted our plans and ended up ruining an important event we had organised well in advance.
What made the situation worse was the lack of clear updates or guidance on what to do next. We were left scrambling to find an alternative at short notice, which cost us significantly more money and caused a great deal of stress.
While delays and cancellation can happen, the way this was handled was unacceptable.
Thank you for your feedback Bibek. We are sorry to hear about your experience and the disruption caused to your plans.
We understand your frustration regarding the last-minute cancellation and the lack of clear communication and support at the time. We appreciate how stressful and inconvenient it would have been to arrange alternative transport at short notice, particularly with the additional cost involved.
While cancellations can occasionally occur due to unforeseen circumstances, we recognise that the way this situation was handled did not meet the level of service expected.
Your comments have been taken seriously and reviewed internally to help improve our communication and response processes in future.
Please accept our apologies for the inconvenience caused.
Khagen2026.04.16
Shocking. Left my mom stranded with no contact whatsoever
Thank you for your feedback Khagen. We are very sorry to hear about your experience and the distress caused on the day.
We understand your concern regarding the lack of communication and the situation being left without support or updates at the time. We appreciate how upsetting and inconvenient this would have been.
While this was an unexpected situation, we recognise that the level of communication and handling did not meet the standard expected.
Your comments have been taken seriously and reviewed internally to help improve our processes moving forward.
Please accept our sincere apologies for the inconvenience caused.
Rafi2026.04.16
Absolutely appalling service from Eurocoaches / Eurotaxis.
We booked and fully paid for a coach for 31 people to travel to our wedding, so they were fully aware this was a time-critical event. After confirming the booking, they then increased the price with an added fuel surcharge. To make matters worse, the newer terms they later tried to rely on were only provided after the booking had already been confirmed.
On the day itself, the coach never turned up.
There was no proactive contact, no warning, no update, and no attempt to let us know there was a problem. Instead, we were left chasing them while trying to manage a wedding morning. We spent hours on the phone, constantly calling, being ignored, and even having calls declined on their so-called emergency line.
In the end, the only way we managed to get any answer was by contacting their sister company, Euro Taxis, who eventually told us the coach was not coming at all and that apparently the driver had quit. That information should have come directly from Eurocoaches immediately, not through another company after endless chasing.
Because they failed to contact us in time, 31 people were left stranded without transport to a wedding. If they had informed us even slightly earlier, we could at least have tried to put a backup plan in place. Instead, by the time we finally got through to someone, the event had already started and it was far too late to organise a proper alternative.
Their failure caused major disruption, forced us into last-minute separate vehicles, delayed the wedding by around 2 hours, and created unnecessary stress and extra cost on what was supposed to be one of the most important days of our lives.
What makes it even worse is that even after the event, they still did not contact us.
We had to chase them again ourselves on Tuesday at 4pm just to make a complaint, when they should have been the ones immediately reaching out with an explanation, apology, and refund process.
This looks like a serious internal failure, possibly human error, but that is not an excuse. If you are trusted with transporting guests to a wedding, the bare minimum is communication.
They failed on every level: planning, communication, accountability, and service delivery.
I would strongly advise anyone considering using this company for an important event to think very carefully. We will be pursuing legal action, whether it takes a week or years, we will ensure this doesn’t happen again from this firm. Avoid, you’re better off walking yourselves.
Thank you for your feedback Rafi. We are sorry to hear about the disruption and frustration caused on the day.
We understand how disappointing it would have been to experience a failure in service at short notice, particularly with limited communication and no clear guidance provided at the time. We appreciate the impact this had on your plans and the difficulty caused in arranging alternatives.
On this occasion, the service was unable to operate as intended due to an unforeseen issue involving the driver on the day. We recognise that, regardless of the reason, the lack of communication and overall handling of the situation fell below the standard expected.
Your comments have been reviewed internally and will be used to improve how we manage and communicate similar situations in future.
Please accept our apologies for the inconvenience caused.
Sophie Medwell2026.04.08
We booked a minivan with Eurocoaches to get family to and from our wedding. The van was on time, clean and got us all there safely.
Thank you for your feedback. We are pleased to hear that the service met your expectations and that your journey ran smoothly on the day.
It’s great to know the vehicle was on time, clean, and provided safe transport for your group. We really appreciate you taking the time to share your experience.
We hope to be able to assist you again in the future.
Tim Lawler2026.04.08
Great service, driver was a great fella, will be using again
Thank you for your feedback. We are really pleased to hear you had a positive experience and that everything went smoothly on the day.
It’s great to know the driver was friendly and that you were happy with the service provided. We really appreciate you taking the time to share your comments.
We look forward to the opportunity to assist you again in the future.
Iain Gray2026.04.07
It was a special day and I was slightly anxious that everything would work as planned as I hadn’t used euro minibus on a personal basis before - I needn’t have worried Driver Thom duly arrived and rang our doorbell right in cue. He was very friendly and accommodating and have strong praise for his service . We went Bristol to Bray for lunch Thom was flexible in timings coming back as lunch slightly overran . I had booked a 16 seater when I knew we only needed 8 which gave us more space but I still
I thought cost per person was reasonable - there was a small surcharge for fuel
Premium given petrol
Prices - i didn’t argue as it seemed fair although it came late in the day
Overall I would definitely use Eurocoaches again and recommend Thom as a driver
Thank you for your feedback. We are really pleased to hear that everything went smoothly on the day and that you felt well looked after throughout your journey.
It’s great to know the driver was friendly, punctual, and accommodating, and that the service helped make your day run as planned, including flexibility with timings where needed. We also appreciate your comments regarding the booking and overall value.
We’re glad you felt confident using our service and are grateful for your recommendation.
We look forward to the opportunity to assist you again in the future.
Oliver Holder2026.04.07
excellent service from Eurocoaches, doorstep drop, good quote and comms
Thank you for your feedback. We are really pleased to hear that you were happy with the service and that everything ran smoothly on the day.
It’s great to know you were satisfied with the quote provided, the communication throughout, and the convenience of the door-to-door service. We really appreciate you taking the time to share your experience.
We hope to be able to assist you again in the future.
courtney inder2026.04.04
Booked a mini bus for our wedding guests to get from the venue back to their hotel at the end of the night. No problems at all, arrived on time & had happy guests :) would definitely use again :)
Thank you for your feedback. We are really pleased to hear that everything went smoothly and that the service met your expectations.
It’s great to know the minibus arrived on time and that your guests were happy with the journey. We really appreciate you taking the time to share your experience.
We hope to be able to assist you again in the future.
Tawfiq Bristol2026.03.24
We’ve been using Eurocoaches for the past couple of years, and they have consistently provided an excellent service. As a group, we really appreciate how reliable they are — always on time, never late, and very well organised.
The drivers are friendly, professional, and always willing to help, which makes the whole experience smooth and stress-free. One thing that really stands out is their punctuality, especially for airport transfers — when we return, they’re always there waiting for us, which gives us great peace of mind.
On top of that, their prices are very reasonable for the quality of service they provide, which makes them even better value.
Overall, a dependable and high-quality service that we’re very happy to continue using. Highly recommended!
Great service, the driver was very helpful and friendly, hiring the coach made our evening so much better. the coach was clean and would definately use Eurocoaches again
Excellent service from start to finish. Communication was clear, quick, and friendly throughout. Everything ran smoothly and exactly as planned. Highly recommend.
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