Etsy Reviews

Richard M. 2025.02.19

     

Verified

Etsy Hallucinations Etsy does not have a way to contact them directly. They suggest in all cases I have experienced to contact the seller. I had a purchase denied and after I asked the seller why (at Etsy's direction) I was told they not only did not know, the purchase request never reached them. When I contacted my bank (at Etsy's direction) I was told the transaction never reached the bank. When I used the Etsy complaint email, I got an AI generated response from Etsy telling me that my account was permanently suspended, could not be reviewed, and that Etsy would not discuss it any further with me. Of course saying they would not "…discuss it any further with me…" is an AI hallucination because it has never been discussed with me. I then submitted an "Appeal" through their appeal page, stating the I did not have any idea whatsoever why my account was considered a violation of Etsy Policies and Procedures. What I received was in identical repetition of cancellation of my account, again a total AI hallucination. I suggest you do not buy through Etsy. They have convinced themselves that they are a "community" of sellers and buyers. This is supposed to make you feel warm and friendly towards Etsy. It is unadulterated sh*t. Don't eat it.

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Software Engineer in New York, NY 2025.01.21

     

software enginer Pros:nice office to work in Cons:politics for promotion. not fair promo cycle

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Silvana J. 2025.01.17

     

Verified

Etsy is not for the seller and doesn't care about small businesses Etsy used to be a platform that truly supported small businesses, but sadly, that doesn't seem to be the case anymore. Over the years, their focus has shifted from helping sellers thrive to prioritizing profit and maintaining a buyer-friendly reputation—often at the expense of the hardworking sellers who make the platform what it is. As a seller, I've experienced firsthand how Etsy disregards its own sellers' policies. Even when I provided extensive evidence to support my case, they ignored it entirely and sided with a buyer who clearly violated my shop's terms. This left me feeling disrespected, unsupported, and questioning whether Etsy cares about the small businesses that pay their fees and keep their marketplace running. Etsy's refusal to enforce sellers' policies or even take the time to thoroughly review evidence sets a troubling precedent. It sends a message that buyers can abuse the system, insult sellers, and tarnish their reputations without consequences. It's disheartening to see a platform that once championed small businesses turn into a profit-driven corporation, disconnected from the needs of its sellers. If you're a seller considering Etsy, I urge you to think twice. Build your own website or look for other platforms that respect and support small businesses. Etsy is no longer the safe, seller-friendly marketplace it claims to be.

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Silvana 2025.01.17

     

Etsy used to be a platform that truly supported small businesses, but sadly, that doesn’t seem to be the case anymore. Over the years, their focus has shifted from helping sellers thrive to prioritizing profit and maintaining a buyer-friendly reputation—often at the expense of the hardworking sellers who make the platform what it is. As a seller, I’ve experienced firsthand how Etsy disregards its own sellers’ policies. Even when I provided extensive evidence to support my case, they ignored it entirely and sided with a buyer who clearly violated my shop’s terms. This left me feeling disrespected, unsupported, and questioning whether Etsy cares about the small businesses that pay their fees and keep their marketplace running. Etsy’s refusal to enforce sellers' policies or even take the time to thoroughly review evidence sets a troubling precedent. It sends a message that buyers can abuse the system, insult sellers, and tarnish their reputations without consequences. It’s disheartening to see a platform that once championed small businesses turn into a profit-driven corporation, disconnected from the needs of its sellers. If you’re a seller considering Etsy, I urge you to think twice. Build your own website or look for other platforms that respect and support small businesses. Etsy is no longer the safe, seller-friendly marketplace it claims to be. All I asked was that the customer pay for return shipping as stated on my return policies and I will refund her the money. The customer refuse and file a claim, the customer insult me, call me names and then Etsy gave them the money from my account and let her keep the items even though I sent the 10 pictures of my product, product descriptions, conversations with the customer showing her insulting me and how professional I was throughout the whole thing. It was only $35 but what if it was a bigger amount? Please please, don't sell on Etsy, start your own website.

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Keith 2025.01.16

     

Item took several weeks to be delivered. Was insufficient packed and damaged. Provided pics. They said my fault the box appeared to be taped over and over like a 5 year old. I should have denied the delivery. Total joke. Never buy from them.

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Roxanne 2025.01.16

     

I bought two shams from the seller Spoon Flower. The picture shown on their site was of two pillow shams. I have two beds and wanted the same for each bed. Turns out the shams were sold separately. Again, the picture shown was a black background with flowers. When I received the shams that I paid over $100.00 for, the background color is NOT black it's a sick grey. I contacted the seller; she would not allow me to return the items even though they had not been used. Do not buy from Etsy, the customer service is terrible. I will NEVER again buy from Etsy! The seller Spoon Flower is a crook, she stole $100.00 from me, and she runs a fraudulent business.

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Senior Program Manager in New York, NY 2025.01.16

     

A slow motion crash Pros:Incredible wlb, overall low pressure environment Cons:Lots of people doing things they have no business doing. Management doesn't understand what expertise is or how to hold people accountable. Sort of joke.

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Irvan 2025.01.15

     

Worst customer experience with Etsy. The rep was unsupportive, took over 30 min just to send me a lame macro from the help center and didn't acknowledge or understand my complaint. They didn't take time to troubleshoot or investigate. She also showed 0 empathy and understanding towards my frustration - although the rep was the reason for my frustration. My concerns are still unanswered and Etsy and no other way to be contacted or to escalate a complaint. They're taking all the money from my sales and not giving me any explanation on the charges they deduct.

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Senior Analyst in Dublin, Dublin 2025.01.15

     

Still love my role Pros:Etsy truly nurtures growth and invests in its employees. If you show interest and initiative in a particular area, they’re more than willing to create opportunities tailored to your strengths and passions Cons:The process of implementing changes can sometimes take longer than expected. Patience and persistence are key!

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SEO Copywriter in Kuala Lumpur 2025.01.14

     

A Worthwhile Experience Pros:Did copywriting and SEO for two shops, both did well and drove in a lot of traffic from both the internal marketplace and external search. It is a good place to train your skills and experimenting with different approach to SEOs. Cons:Well, it is not a real search engine -- once you learn enough and venture out to the actual search engines, you need to pick up some new tricks. Advice to Management:The search results can be better, sometimes you don't get what you want on the first page.

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Self-Employed Business Owner in London, England 2025.01.13

     

Fairly Easy to Run Shop Pros:Etsy makes it fairly easy to get your business up and running. They have useful tutorials and their website is quite intuitive. Cons:It's unfortunate that you still have to pay a fee to have your shop open even if you're not making any sales.

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SHANNON 2025.01.11

     

I recently sold an item on Etsy that in total cost $255.41 The item arrived to the buyer late because USPS lost the item 2 times and a month later finally arrived at the buyer's home. The buyer then reported that the item arrived damaged. No communication was sent to me at all of this report. I only found out about this when $255.41 was deducted from my checking account. I contacted Etsy (of course only by chat because they have no telephone number to call), I was then told I had to appeal the claim. Well long story short they denied my claim and said that Etsy would not cover the item because it cost too much. (more than their protection covers). So in turn I requested my items be returned since the buyer was fully refunded. This request was denied as well. So basically the buyer received the item for free and can still sell it for probably more than he bought it for since this is able to be sold in pieces. So in the end I lost a sale, $277.55, and my item. Needless to say I WILL NEVER DEAL WITH ETSY AGAIN FOR ANY REASON.

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Lynn 2025.01.09

     

Etsy suspended my seller account after about 6 weeks and I only had one listing, just one, with no explanation at all! I filed an appeal and didn't hear from them for a month! Finally they responded and I provided all the information they asked for and after a few emails back and forth, me asking why and them never telling me why, they eventually responded by permanently closing my account. But they NEVER told me why they suspended and then closed my account! I asked them in all of our exchanges, "What is the problem?" But they would not tell me. Instead they would respond either with, "we are checking into it" or with stupid questions, like "Where do you log in from." I didn't owe them any money, the only listing I had was a purse, so that should not have been a problem. Honestly, I don't think the people responding to my emails even knew why my account got suspended so they were just making excuses. I'm telling the truth. The WORST customer service ever! I would not recommend using this site for selling to anyone! I wouldn't even trust buying on this site anymore. Horrible Customer Service!

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Pat 2025.01.08

     

I have gotten some good clothing and products on Etsy but lately they want to charge for free shipping with some ridiculous ‘insider’ program. No thanks! Sellers no longer offer free shipping and descriptions of clothing materials is very vague. Also some shops show shirt prices at 60% off at a price of $8 to $10 but that is only for the smallest size! Other sizes are $20 or more. Bait and switch! I’m not falling for this. Claim regular price of a t-shirt is $40! Disappointing and dishonest. I feel some shops are taking advantage and increasing prices drastically. Back to Amazon.

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Kim 2025.01.07

     

I have been ordering from Etsy for a few years now. For the most part my experience has been positive. Unfortunately, more recently, I had a terrible experience with a seller and attempted to reach out to Etsy. I have spent an inordinate amount of time and energy trying to reach someone in "customer service". I reached out to the seller, initially to no avail. I, then, tried to contact someone at Etsy for help, following the instructions on the website and kept being sent back to the seller. Apparently there is NO customer service at Etsy!! The CEO, Josh Silverman, should be ashamed of himself, running a service oriented company but providing NO service!! I feel badly for the small business sellers that have trusted him with their businesses!

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Elena 2025.01.06

     

Etsy doesn't care about its customers or buyers. My account is locked and is no phone number to call and talk to a person to help unlock my account and reset my password. I sent an email and while I answered all their questions, I still can't reset my password because they do not listen. They are sending me emails with a link to reset, which don't arrive in my inbox as my account is locked. I am talking to robots and people that do not listen. If this is not solved in the next couple of days, I will close my account and will find the competitor to join and buy cool stuff. Etsy is not worth it anymore so stay away as there is no customer service and human to help when you need help.

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Patty 2025.01.06

     

There is no customer protection policy from this site. The international sellers seems to sell unqualified product or not as advertised and said no return or exchange. If you got the wrong product because the seller fault advertised, Etsy will do nothing to help or guarantee like Amazon or eBay. I will try to go away from this site as it allowed bad / spam seller to take advantage of customers. Two products I bought were not advertised. Earring cannot be used, asked selling to send the right earring post but she doesn’t want to and Etsy doesn’t do anything to help. The ring from Canada advertised with beautiful color chart pictures but send me the ring with different color and not accept it was their fault advertising with the evidence of pictures, and talked very bad, rude to customer and will not want to accept their fault and not exchange the $100 product and Etsy can do nothing about it.

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Small Business Owner in Los Angeles, CA 2025.01.05

     

Fantastic Way to Earn Money on the Side Pros:Work from home! Promote your art! Meet people! Cons:They take a decent cut of your work.

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PMO Project Manager 2025.01.03

     

Fire Drills, Lack of ownership, and Blame games Pros:The company culture is inclusive and actually feels diverse. Cons:Management is in dire need of communication training and overall managerial training. There’s a lot of personal feelings that are getting in the way of progress. Restructures are part of the company culture that cause disruption and fear. There are no real processes or tools in place to protect ownership and accountability, leading to blame games and discrediting. Advice to Management:Training courses for anyone managing down.

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Anonymous Employee 2025.01.02

     

Great company, but uncertain about it's future Pros:Amazing benefits, onsites, company culture, food, smart colleagues, etc. If you want to have a very social work environment this is the company for you. Also, if you have a family or need a good work life balance Etsy is good for that too. Cons:While Etsy offers great benefits, I'm not sure I will stay there in the long-term. It seems that the direction of the company is constantly changing. Maybe it's because tech as an industry is not doing as well as it did during the pandemic. While I think Etsy is great, I also am not confident in its future and am not sure there are many opportunities for career growth within the company.

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