Essential Property Management Reviews

Hi, Deepak. We are thrilled to learn that you had a positive experience with us!

Thank you for taking the time to provide your feedback. We take all concerns seriously and would like to clarify a few key points to ensure an accurate understanding of your tenancy.

Since the beginning of your lease, your rent has remained below current market value, and we have ensured fair and considered reviews at each renewal.

Regarding maintenance, only one invoice was ever issued to you, despite several maintenance items being actioned by trades at the property since the beginning of your tenancy in October 2019 — this included both the plumbing concerns and the reported electrical issue. As required under legislation, tenants are responsible for costs when damage or faults arise from tenant actions.

We also acknowledge your frustration about the rescheduled routine inspection. Unfortunately, one staff member was unexpectedly unwell, and with the full team working hard to finalise inspections before Christmas to minimise inconvenience to all tenants, we needed to adjust the appointment. You were notified as soon as possible.

It’s also important to note that had the maintenance process been followed as outlined in writing to you on several occasions, repairs would have been attended to sooner. Using the correct reporting system ensures trades are dispatched promptly and accurately.

We aim to provide clear communication, fair service, and a respectful tenancy experience. While we understand your disappointment, we remain committed to managing all properties in accordance with legislation and ensuring both owners and tenants are treated fairly.

If you would like to discuss any part of this further, we welcome the opportunity to speak with you directly.

Hi, Ian. We appreciate the kind words and are glad we could provide you with a positive experience!

Hi, O. We are thrilled to learn that you had a positive experience with us!

We are absolutely thrilled to hear Rachel Conley's professional approach and timely issue resolution made such a positive impact.

Thanks so much Jacinta. You are also a delight to deal with.

Thanks so much Ann. This review made our day. It has been a pleasure to have you and your family live in a property we mange for so long. We look forward to many more years to come.

Hi Renee, Thank you for this positive feedback. We really appreciate it.

Thank you for your feedback. Our office has carefully reviewed all of Chelsea’s processes in relation to this matter and can confirm that she has acted in full compliance with legislation and in the best interests of the landlord at all times.

We understand that sometimes the necessary steps we are required to take may not always align with everyone’s expectations. However, our role is to ensure compliance and protect our clients’ investments. If carrying out our professional responsibilities results in a one-star review, then we accept that — as we remain committed to doing our job properly and upholding the standards expected of us.

Thank you Emma & Jon for this wonderful feedback. We really appreciated the opportunity to work with you.

Hello Jeetendra, Thank you for such personal and detailed feedback. Chelsea does such a great job and I'm thrilled you have had such a positive experience whilst she helped you navigate what could have been a very stressful experience.

Thanks so much Paul. We really appreciate the 5 start review and the effort you went to to provide a detailed review on Rate My Agent.

Thank you for your review.
We would like to clarify the facts surrounding your claims.
The property was advertised for sale on 15/10/2024. You and your wife attended an open home on 30/11/2025 and I fully disclosed that the tenants were very long term tenants and that we were friends and had been for 20 years. You viewed the home and were very happy with its condition which is in line with the photographic images we used for sale and that your property manager used to rent it.
A contract was signed with you to purchase the property on 10/12/2025, with a settlement date of 07/02/2025. At the time of sale, there was no indication that the tenant intended to break their lease, and we were unaware of any such plans. They notified me they were considering relocating to the Riverland on 13/01/2025. I immediately contacted your wife, who advised they will need to continue paying rent until you secure other tenants.
I advised the tenants of this via sms and they replied advising they can’t afford to pay double rent so they will probably stay until the end of lease. As we are not the managing agents post settlement, I was not aware of any changes to this until the tenants sms’d me on 19/02/2025 asking if I knew any agents in the Riverland. They then sms’d on 28/02/2025 to ask me to recommend a cleaner and that they are moving out but will move in with their parents until they find somewhere else.
Under current South Australian tenancy legislation, a tenant has the legal right to break their lease at any time during the tenancy agreement. When this occurs, the tenant is held responsible for associated break lease costs and rent until a new tenant is found, or for up to four weeks—whichever comes first.
In this case, the property was re-advertised through your managing at $510 per week, which is a $90 per week increase from the previous lease amount of $420 per week. The listing went live on 07/03/2025, and the property was successfully re-leased on 01/04/2025. The tenant was therefore responsible for the rental payments covering the break lease period, in accordance with legislation.
Your comment that you “lost thousands of dollars” is inconsistent with the actual rental outcome and time frame. In fact, by increasing the rental rate, your future rental income was positively adjusted for the remaining lease term by $60 per week.
Upon the tenants request on 12/03/2025, I provided an email to your wife dated 09/02/2024 from the previous owner who had given the tenants permission to make changes to the gardens, because you were making claims for their bond to reinstate the garden. Until this moment, we had never been made aware of any concerns you had regarding the condition of the garden and you never raised this as a concern during your 48 hour cooling off period.
Additionally, we strongly reject any suggestion of unprofessional conduct, dishonesty, or conflict of interest. These claims are baseless and defamatory. At no point was there any preferential treatment given to the tenant.
We take these allegations seriously and will be seeking legal advice regarding your review, which we consider slanderous.
Should you wish to discuss this matter further, we remain available to clarify the facts and provide you the evidence that contradicts your false claims.