Verified Company
I recently visited Essence Bar & Grill for a casual co-worker hangout, and unfortunately, the experience left a lot to be desired.
First off, the location is in a rougher area, which we already knew — but we’ve frequented this spot before, hoping the service and vibe would make up for it. Sadly, that wasn’t the case this time.
Their “happy hour” was misleading. There were no real happy hour prices, and the drinks were overpriced and underwhelming. I paid $12 for a cocktail that wasn’t even strong. Later, I ordered four chocolate martinis and was shocked to see a $112 charge — apparently, they weren’t part of the package we had already paid for, which was never clearly explained. On top of that, they charged $12 for a single shot of Baileys — an ingredient already included in the martini.
To make matters worse, they added a $20 tip automatically on a bar tab, which felt excessive considering the poor service and lack of transparency.
الرد من Essence Bar and Grill
2025.10.20
Response from Essence Bar & Grill Management:
We appreciate your feedback and take all customer experiences seriously. However, we want to clarify a few points to ensure a fair understanding.
Essence Bar & Grill has proudly served our community for years and continues to host respected guests — including lawyers, judges, doctors, business owners, and community leaders — who regularly enjoy and support our establishment. We are located in a proud, historic Brooklyn neighborhood filled with hardworking residents and small businesses that contribute to its character and strength.
As for the service concerns, those will be reviewed and addressed directly with our staff to ensure continued improvement. We do, however, stand by our transparent pricing and extensive happy hour menu, which includes a wide range of discounted options clearly posted for guests. Specialty cocktails and top-shelf drinks are not part of that discounted list — a standard practice at most venues.
We apologize if there was any confusion during your visit and appreciate the chance to clarify. Essence Bar & Grill remains committed to providing quality service, a safe and welcoming environment, and one of the best social atmospheres in the area.
Essence Bar & Grill Management
We appreciate your feedback and take all customer experiences seriously. However, we want to clarify a few points to ensure a fair understanding.
Essence Bar & Grill has proudly served our community for years and continues to host respected guests — including lawyers, judges, doctors, business owners, and community leaders — who regularly enjoy and support our establishment. We are located in a proud, historic Brooklyn neighborhood filled with hardworking residents and small businesses that contribute to its character and strength.
As for the service concerns, those will be reviewed and addressed directly with our staff to ensure continued improvement. We do, however, stand by our transparent pricing and extensive happy hour menu, which includes a wide range of discounted options clearly posted for guests. Specialty cocktails and top-shelf drinks are not part of that discounted list — a standard practice at most venues.
We apologize if there was any confusion during your visit and appreciate the chance to clarify. Essence Bar & Grill remains committed to providing quality service, a safe and welcoming environment, and one of the best social atmospheres in the area.
Essence Bar & Grill Management
