Esher Fireplaces Reviews

Esher Fireplaces Reviews

4.8

Excellent - based on 108 reviews

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Reviews (108)
Michael Hardy
Michael Hardy
2024-02-20
Paul & Sue were incredibly helpful in my search for a new stove and fireplace. Installers were efficient, friendly and did a great job. Would definitely recommend.
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Robert Best
Robert Best
2024-02-19
What a fantastic experience working with Esher Fireplace. They completed the installation of our new fire without a hitch or mess.Very professional job.
Reply from Esher Fireplaces 2024-02-20
It was a pleasure working with you, we hope you enjoy your new fire. Many thanks
frances storer
frances storer
2024-02-14
We are more than happy with our new fireplace and gas fire. We needed a complete installation including chimney sweep. Esher Fireplaces were competent and reassuring from start to finish.The work was thorough and the area kept clean. The finish is modern and beautiful and the company are really friendly too! Thank you Paul and Sue!
Reply from Esher Fireplaces 2024-02-16
It was a pleasure working with you Francis, hope you enjoy your new fireplace.
anan allos
anan allos
2024-01-31
perfect performance - good product, reasonable price, punctual and committed, and the place very clean, well done
Reply from Esher Fireplaces 2024-02-02
It was a pleasure working with you both Anan, thank you for choosing Esher Fireplaces to supply your new fire.
jenyy taylor
jenyy taylor
2024-01-30
Excellent customer service from Paul and Sue, from the moment I contacted them in search of a particular Electric fire, to the incredibly efficient installation provided by them, I could not fault the serivce provided. Friendlly and customer focussed, I thoroughly recommend them.
Reply from Esher Fireplaces 2024-01-31
Many thanks for your comments, it has been a pleasure working with you.
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Toby Matthews
Toby Matthews
2024-01-24
Friendly, polite, great advice on fire selection, competitive pricing, friendly and tidy fitters, and excellent chimney sweep recommendation. Could not have asked for more!
Reply from Esher Fireplaces 2024-01-26
Hi Guys. Thank you so much for your kind words. It really was a pleasure working with you.
Jennifer Glentworth
Jennifer Glentworth
2024-01-16
Replaced ancient gas fire with new fire with remote control. Excellent service, whol process took 6 weeks (over Xmas), very neat and clean and very pleasant. I recommend!
Reply from Esher Fireplaces 2024-01-17
Thank you for your kind words, it was a pleasure working with you.
John Webb
John Webb
2024-01-12
Great service, clean and tidy installation and pleasant people to do business with.
Reply from Esher Fireplaces 2024-01-17
Thank you for your kind words, it was a pleasure working with you, many.
Steve Whitbread
Steve Whitbread
2023-12-19
From first visiting the Esher shop to the final install everything was managed very well. I'm very pleased with the log burner and new fire surround that replaces an existing open grate. I have no hesitation in recommending this company.
Reply from Esher Fireplaces 2023-12-20
Thank you so much for your very kind words. It was a pleasure working with you, We hope yo have continued fun with your new fireplace. Happy Christmas
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Ian Webber
Ian Webber
2023-12-15
Slightly strange showroom that you have to book to visit but when you do, Paul and Sue are great at showing you round and explaining all the details. They were able to get ours installed before Chrismas (about 2 weeks from ordering, due to a cancellation) and Jason was able to install it quickly (and cleanly). Really pleased with it and Esher Fireplaces have been great, thoroughly recommended.
Reply from Esher Fireplaces 2023-12-15
It was a pleasure working with you both, we hope you enjoy your new stove. Since COVID we have adopted an appointment system at the showroom which allows us to spend quality, individual time with each client. Maybe not conventional but hopefully you agree it adds to the experience. Many thanks once again.
D Anderson
D Anderson
2023-12-12
We are extremely happy with the service and new fire from Esher Fireplaces. Paul and Sue responded quickly to enquiry, visited our home and gave a demonstration of the new fire at their premises. Their fitters did a great job, neat and clean, we would highly recommend them.
Reply from Esher Fireplaces 2023-12-13
Thank you so much for your kind words. It has been a pleasure working with you both, we hope you enjoy your new fire.
Jonquil Williamson
Jonquil Williamson
2023-11-09
New fire surround, hearth, log burner and flue system. All carried our quickly, efficiently and with no mess. Really pleased with the result. Great service from all involved.
Reply from Esher Fireplaces 2023-11-10
Thank you so much for your kind words Jonquil, it was a pleasure working with you, enjoy your new fireplace and stove.
John Erskine
John Erskine
2023-11-07
Great service from Paul and Sue. A friendly and efficient couple. They phoned us straight back and in a few days time we had a site visit to assess the options. All the tradesmen worked without mess and cleaned up afterwards. The whole project was done within three weeks so we are all set for Christmas. We would strongly recommend Esher Fireplaces.
Reply from Esher Fireplaces 2023-11-08
Hi John, thank you so much for your kind words. It was a pleasure working with you, hope you enjoy your new fire.
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John Frost
John Frost
2023-10-27
Amazing Service. Excellent Communications. Overall, an absolute please to deal with Esher Fireplaces. Thank you !!
Anne Williams
Anne Williams
2023-10-20
Would have no hesitation in recommending Esher Fireplaces, from the first phone call to the initial site visit to installation, all carried out with courtesy and professionalism, very happy with our new fire. Thank you.
Reply from Esher Fireplaces 2023-10-23
Hi Anne, it was a pleasure working with you, hope you enjoy your new fire, thankyou for your kind words
Jane Tyrrell
Jane Tyrrell
2023-10-12
Everything went very smoothly. The chimney sweep arrived in time, was very efficient and left no mess. Our old fire was removed on time and again no mess, and the fitting of the fire was really efficient too. It looks fabulous - we are so pleased with it. Thank you.
Reply from Esher Fireplaces 2023-10-13
Hi Jane, thank you for shopping with us, it was a pleasure working with you both. Hope you enjoy your new fireplace.
Sophie Bonnett
Sophie Bonnett
2023-10-04
A great experience from start to finish. We really appreciated the initial site visit to our house ( I’d done lots of research but didn’t know if what we wanted was possible) . A visit from Esher Fireplaces meant we could talk it through with a professional. Sue was great at communicating both on the phone and email , and when the day came for fitting it was all very timely and beautifully done. A very professional business with a human touch . Pricing very fair and clear. We are delighted with our new fireplace !
Reply from Esher Fireplaces 2023-10-05
Hi Sophie, thank you so much for your kind words. It has been a pleasure working with you. Here's to the cooler weather and enjoying your new fireplace.
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Jill Terry
Jill Terry
2023-09-07
Absolutely love our new wood burner! Paul and the team helped us from early planning through to final installation. A real pleasure to work with Esher Fireplaces, would definately recommend them. Refreshing to also deal with small family run business.
Reply from Esher Fireplaces 2023-09-12
Absolute pleasure working with you too Jill. Hope you enjoy your new woodburner.
Paul Granger
Paul Granger
2023-07-28
Esher Fireplaces delivered fabulous service from start to finish. They visited the house to survey and quote the day after my first enquiry, and then arranged gas stove and flue installation dates at mine and my buider's convenience. Very professional and courteous throughout, I would thoroughly recommend engaging their services.
Reply from Esher Fireplaces 2023-07-31
Thank you. We are delighted you are happy with your new fire.
Helen Price
Helen Price
2023-06-07
We are very pleased with our new gas fire. The men installing it were polite, cheerful and hard working and got it all done in the day despite a few unforeseen problems. They did say the accumulated rubbish would be collected separately at a later date. That in fact was not the case and we will dispose of it ourselves, but no problem. Overall a good job done.. Roll on winter!
Reply from Esher Fireplaces 2023-06-08
Thank you very much for the kind words. We are delighted you are happy with your fireplace!