Verified Company
Húgom egy éve készíttetett szemüveget, aranyosak voltak, kedvesek, segitőkészek vele, es mivel régen voltam látásvizsgálaton, éppen arra jártam, így bejeletkeztem. Szintén mindenki kedves volt, nagyon hamar kaptam időpontot. A szemem romlott, így végül komplett szemüvegkészítés lett a vége. Nagyon imádom, egy egyszerű szemüveget találtam, de mindenki dicsér, hogy jól áll. Még tervezek idén vissza menni egy clipon szemüveget készíttetni.
i ordered a pair of glasses, took them over a month to arrive - fine. but they arrived with a completly different prescription, which is completly unacceptable, given how much lenses cost at -4.5 and cylinders price mark. i am currently arguing with customer service, which invited me to pay them to ship it back and buy the lenses i already paid for, for a generous -15% of the price. insane.
eOptika.hu válasza
2025.11.13
Dear Customer,
We are very sorry that you had such an unpleasant experience and that your glasses arrived with the wrong prescription.
We have investigated the matter and made changes to our internal processes to prevent similar errors from occurring in the future.
We would like to confirm that we have refunded you the full cost of the lenses and shipping. We hope this will at least partially alleviate the inconvenience.
Thank you very much for your patience and feedback.
Best regards,
eOptika team
We are very sorry that you had such an unpleasant experience and that your glasses arrived with the wrong prescription.
We have investigated the matter and made changes to our internal processes to prevent similar errors from occurring in the future.
We would like to confirm that we have refunded you the full cost of the lenses and shipping. We hope this will at least partially alleviate the inconvenience.
Thank you very much for your patience and feedback.
Best regards,
eOptika team
