CASA NO-MA in centro storico Reviews

I'm sorry Mrs. Monika that after many days you are making this type of review, considering that everything you indicated has been clarified many times, even 20 days before your arrival. The structure is a holiday home, it is not a hotel or even a b&b, we do not guarantee breakfast included in the booking price, if you had wanted a buffet breakfast with a wide choice and it was not "monotonous" you would have had to go to a b&b or a hotel that guarantees breakfast included and buffet. She was able to take advantage of the included and free breakfast only because she is a genius, and as a prerogative Booking requires us to guarantee breakfast but, as clarified by Booking both to her and to me, it is the host's right to choose the breakfast to offer her considering that it's a service you're paying for. I met her by guaranteeing milk and cereals as well as freshly baked croissants every day from the adjacent laboratory. The structure, for the avoidance of doubt, is equipped with 3 air conditioners, one in each bedroom, and one in the living room; the fact that you underline that there is heat caused by the laboratory is a pure lie, since the laboratory ovens are not adjacent to the structure but are located on the opposite side and completely detached, you would have had the right to turn on the climate, as you did , and stay pleasantly at the temperature he wanted, as he did. Regarding the free shuttle, the announcement specifies that it is not free, both Booking clarified this to you and to me, but you continue to say and reiterate the opposite. Regarding the square meters of the apartment, i.e. 130 square meters, for my further clarification, in the technical plan of the structure the squareness of the property is greater than 130 square meters, I would be curious to know the apartments that you have frequented in the past in order to have the method of comparison, considering that simple studio or two-room apartments with dimensions outside of technical standards are often indicated in advertisements for mini apartments or houses. The size of the property is my strong point, at least 30 reviews indicate that the apartment is very large and they are super positive. I am a courteous, respectful and tolerant person, I "satisfied" her demands as far as possible, I am only sorry that she received such a sterile review just because I did not guarantee her the free shuttle. In my opinion, his conduct was unfair, reviews are very useful tools for improving performance and services and correcting treatment imperfections, it is unfair when they are used to "lower an average" or just because the service was not received demanded for free.

Grazie mille, orgogliosi di quanto fatto e consapevoli che stiamo ancora migliorando per il Vs benessere per garantire servizi unici. Marica

Thank you very much, proud of what we have done and aware that we are still improving for your well-being to guarantee unique services. Marica

Grazie mille, orgogliosi di quanto fatto e consapevoli che possiamo ancora migliorare. Marica

Thank you so much for your positive feedback! We appreciate your words and are happy that your experience with us was excellent. Thanks again!

Onorati di avervi ospitato, speriamo di vederci presto 🥰