Elmira Vacuum Reviews

Pat & Dave Rutledge 2025.06.05

     

Took my 18 year old Dyson D 29 electric floor vacuum in for second opinion on why it seemed to be seized. Had already been told it wasn't worth repairing by Guy's Vacuum in Kitchener. Dropped it off on Monday P.M., was called Tuesday to say that it needed a new motor (motor was not "replaceable" according to Guy's), and picked it up Wednesday P.M. as good as new! Great service, friendly help and quick too!

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WM 2 2025.04.29

     

I brought my Dyson vacuum in for a trigger repair because it was gradually getting worse, but everything else-including the screen and electronics-was fully functional when I dropped it off. A couple of days later, I received a call from the owner informing me that now the screen and the rest of the machine are no longer working. It appears that something went wrong during the trigger repair, leaving my Dyson in worse condition than before I dropped it off. When I asked the owner how they planned to resolve the issue, I was told that they couldn’t fix it because Dyson no longer supplies the necessary parts. There was no attempt to offer an alternative solution or take responsibility for the additional damage done during the repair. I’m now left with a vacuum that is unusable.

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Caleb Dicks 2025.02.14

     

Called ahead to confirm that they have my part in stock and that it will only cost me $35.99. Only to drive there the next day and find out that they do not stock the part and if I wanted to order it, it would cost me that same as buying it from the supplier. Not the best customer service, especially when you drive from anther city… won’t be back and don’t recommend wasting your time here.

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Kyle Somerville 2024.10.04

     

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Emilie Scissons 2024.06.25

     

Another Vacuum place in a different city highly recommended them as the original place I went didn’t have the discontinued part I needed. The staff are friendly and Extremely knowledgable. They have a ton of products and accessories and they went above and beyond showing me how certain accessories worked! I actually had fun shopping and bought a few extra items. I highly recommend them. They are worth the extra bit of a drive.

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Reply from Elmira Vacuum 2024.06.25

Thank you for the review, it was fun helping you with your vacuum issues that we could resolve.

Ania Bryczek 2024.02.20

     

Excellent Customer service. I came in last week with a small vacuum which stopped working all of a sudden. Steve took a look, found a napkin stuck inside it, which caused the vacuum to overheat and shutdown. It took him 5 minutes to fix it and he didn't charge me a penny!! Very nice gesture if you ask me. :))) I will definetly return to this store if I have any other vacuum issues. Thank you Steve!!!

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marty martin 2023.08.02

     

Excellent service and quality workmanship.

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Jeffrey Selby 2022.08.26

     

Took my Dyson in not working properly... less than 24hrs FIXED and CLEANED... Best service EVER

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Reply from Elmira Vacuum 2022.08.29

Thanks Jeff,
Dyson seems not to service Dyson
So someone has to!

Greg Elliott 2022.04.12

     

Great products, great advise

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Reply from Elmira Vacuum 2022.04.12

Thanks Greg, central vacuum is the best !

Tim Underwood 2022.04.12

     

Steve is the best. Good service. Trusted for all our vacuum needs.

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Reply from Elmira Vacuum 2022.04.12

Hi Tim , thanks, you have been great customers too.

Angela Gatto 2022.02.26

     

Great customer service!

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Reply from Elmira Vacuum 2022.02.27

Thanks , for the support, shopping with us, locally.

Andrew Swoboda 2021.11.27

     

They had the accessory that I was looking to purchase.

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Reply from Elmira Vacuum 2021.12.06

Hi Andrew, it was great helping you find the tool needed, to keep cleaning properly. Thank you.

Richard Sheppard 2021.06.19

     

Very helpful. Kind. Trust was amazing to deal with.

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Zander V 2021.06.05

     

Excellent service, helpful staff, great options and they service all the vacuums they sell just as advertised!

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Brian Blake 2021.03.28

     

I had my vacuum serviced for the first time after owning it for four years. They cleaned and serviced the powerhead and the canister. I noticed a definite increase in suction power after their service. I will be back as long as I live in Elmira.

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Mike Zenker 2021.01.12

     

Incredible service!! You won't find a better local store to take care of your vacuum needs. I've been buying and getting service from Steve for almost 18 years now. Super honest, and incredibly knowledgeable. Can't say enough.

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Marj Weber 2020.12.18

     

Took our 30 year old electrolux in to them. It had some serious issues going on and they fixed it up, as good as new. I would highly recommend them.

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Joanne Regan 2020.09.27

     

Steve was on time, very personable and solved a very complex problem with our central vacuum system in a very professional manner. Would highly recommend. Very satisfied and appreciative customers.

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Annamae Elliott 2020.09.26

     

Went in to see about fixing my central vac power head because it didn't want to pick up all the little fuzzes anymore. They opened it up and discovered the belt was stretched. I asked to also change out the roller, just to make sure (as it was 12 years old). Got it home, and it works like brand new. My carpets look brand new, and all the fuzzes are gone! What I liked was their want to keep my costs down. I love that my power head works like brand new after paying for repairs that totaled about 1/3 the cost of a brand new power head. Very kind service people, as always, when I have had service there.

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Craig Mathers 2020.09.16

     

I had been looking on and off for an odd shaped floor attachment for a Honeywell Central Vac without success. Steve was recommended to me and when we spoke he knew immediately what I was looking for, who the manufacturer was (something the distributor didn't even know), and had the attachment in stock. Three days later it had been shipped and was in my hands. My search will be much quicker the next time I need something. Many thanks, Steve.

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