eCosmetics, Inc. Reviews

Pat 2025.03.07

     

Slowest eComm company in US History Ordered from them twice. They ship items to Florida and then to customer. Took three weeks the first time, I'm 9 days in and they're still waiting for my items to arrive to their warehouse for second shipping.. It's a stupid business model and it's probably the slowest delivery times for an eCommerce provider in America. Yeah they're cheap but if you need the items within a month you better go somewhere else. The CEO doesn't care either. I messaged him on LlinkedIn when I was still trying to figure out where my order was and if this was even a legitimate company and his response was "Thank you for your feedback." It wasn't feedback, bud. Once can be an outlier. Twice is a pattern. Three times ain't gonna happen.

Useful Report

Brian Peverini 2025.01.21

     

No inventory! We ordered tooth paste three weeks ago and they still haven't shipped the product. They should remove items from their website that they don't have in stock. This is not a trustworthy business model because they cannot guarantee fulfillment of orders on products that they are selling.

Useful Report

Jorge Peregrina 2024.04.03

     

Fake perfume sold in their website Bought from them My Burberry EDP and is totally different, no resemblance at all from the prior one bought at Sephora. Paid $ 125 and the product is not even closer to the original. This is just another shady website that sells fake items. A total scam.

Date of experience: 25 March, 2024

Useful Report

Chris Silva 2024.01.10

     

They say 100% satisfaction guarantee … They say 100% satisfaction guarantee for full refund but they sent me a damaged product and won’t give me a full refund. This was the first and last time I’ll order from them.

Date of experience: 09 January, 2024

Useful Report

Gricelda 2023.08.24

     

DEFECTIVE CONCEALER/BAD CUSTOMER SERVICE I bought multiple Giorgio Armani Luminous Silk Concealer but one of them turned out to be stale. It does not glide creamy and appears dry. This irritated my skin and itchy. I tried reaching out to Customer Service thru chat and email but received a response that after 60 days return policy no longer applies. I wanted to take advantage of a great promotion so I bought 2 of the concealer. I guess it wasn't a great deal afterall! A good concealer lasts!!! This might have been a defective batch and ECosmetics should have replaced a defective item. For this reason, I no longer wish to purchase from ecosmetics. They lost a good customer! Lesson learned. Too good to be true.

Useful Report